1. Challenges in Small Business Lead Management

According to statistics, small businesses often miss more than 70% of potential customers due to ineffective care due to lack of suitable tools. Typically, a small business will face many barriers, specifically:

• Dispersed data: Customer information is scattered on Excel, Email or Social Networks, extremely difficult to manage
• Lack of automation: Manual sales processes, combined with small teams and limited budgets, cause businesses to miss potential customers
• Difficult to adapt to industries: Each industry has its own characteristics but lacks flexible tools to effectively segment customers

2. The Power of GTG CRM in Increasing Sales Performance

So how can GTG CRM help businesses improve sales performance? Below are 03 core features of GTG CRM to help you grasp every opportunity to increase revenue:

2.1. Detailed, comprehensive customer data

In business, understanding customers is the deciding factor in whether sales are likely to be successful or not. GTG CRM's detailed customer data management feature allows you to:

• Store customer information (name, email, transaction history) in a single centralized system
• Analyze detailed customer behavior to develop a suitable approach strategy for each customer

2.2. Automate the sales process, don't miss any customers

In business, every data is valuable, missing a potential customer can cause you to lose a lot of revenue. Sales automation feature from GTG CRM helps you capture every business opportunity, saving maximum time:

Live Chat automatically responds to customer messages when you are absent

Send Email or automatic reminder message at the right time, increase conversion rate

2.3. Multi-channel message management, continuous customer connection

At a time when social networks are growing strongly like today, customers can contact you through many different channels. GTG CRM's Multi-Channel Message Management feature helps you:

• Centralize all messages from channels into one place, helping you not to miss any customers
• Respond quickly and synchronize customer information from all channels, improving customer experience and satisfaction
• Effectively manage conversations, track interaction history to better understand each customer's needs

3. Conclusion

Surging revenue without overloading work, low operating costs are what GTG CRM wants to bring to Small Businesses. With the features created to serve the business from GTG CRM above, we are sure to help you achieve outstanding results. Sign up for a FREE 14-day trial today to feel the difference!