Challenges in Small Business Lead Management

According to statistics, small businesses often miss more than 70% of potential customers due to ineffective care due to lack of suitable tools. Typically, a small business will face many barriers, specifically:

• Distributed data: Customer information is scattered across Excel, Email or Social Networks, making it extremely difficult to manage
• Lack of automation: Manual sales processes, combined with small teams and limited budgets, cause businesses to miss out on potential customers
• Difficult to adapt to industries: Each industry has its own characteristics but lacks flexible tools to effectively segment customers

The power of GTG CRM in increasing sales performance

So how can GTG CRM help businesses improve sales performance? Here are 03 core features of GTG CRM to help you capture every opportunity for revenue growth:

Detailed, comprehensive customer data

In business, understanding customers is the deciding factor in whether sales are likely to be successful or not. GTG CRM's detailed customer data management feature allows you to:

• Store customer information (name, email, transaction history) in a single centralized system
• Flexibly display customer information: Information fields are clearly presented, easy to find, easy to filter

Automate the sales process, don't miss any customers

In business, every data is valuable, missing a potential customer can cause you to lose a lot of revenue. The Sales Automation Email Flow feature from GTG CRM helps you capture every business opportunity, saving maximum time

Build an automatic customer care process, send automatic Emails or messages at the right time to remind them, increase conversion rates

Multi-channel message management, continuous customer connection

At a time when social networks are growing strongly like today, customers can contact you through many different channels. GTG CRM's Multi-Channel Messaging Management feature helps you:

• Centralize all messages from channels into one place, so you don't miss any customers
• Respond quickly and synchronize customer information from all channels, improving customer experience and satisfaction
• Effectively manage conversations: track interaction history to better understand each customer's needs

Conclusion

Sales skyrocket but work is not overloaded, low operating costs are what GTG CRM wants to bring to small businesses. With the features created to serve the business from GTG CRM above, we will definitely help you achieve outstanding results.