Centralized Message Management – Smart Responses With AI
No more fragmented management across multiple channels. GTG CRM consolidates multi-platform inboxes, integrates AI to suggest replies, labels conversations, and easily allocates staff.
Multi-Channel Inbox Collection
Connect 7 popular messaging channels (Facebook, Zalo, WhatsApp, Gmail, Outlook, SMS, Yahoo) to a unified inbox. Easily track and handle conversations without having to switch back and forth between multiple platforms.
AI Suggested Answer
AI analyzes the conversation context and suggests appropriate responses, allowing for quick and accurate responses. Employees only need to review or edit, significantly saving drafting time.
Integrated Live Chat
Add a chat widget to your website or landing page so customers can contact you directly. AI helps suggest responses and automatically save customer information to your CRM, helping to retain customers longer and increase conversion rates.
Frequently Asked Questions
The system integrates 7 channels: Zalo, Facebook, WhatsApp, Gmail, Outlook, SMS and Yahoo.
Yes. AI suggests responses according to the context of each platform, helping you respond quickly and accurately.
Yes. You can label and divide messages for each customer service member so that no customer is missed.