Social Hub User Guide - GTG CRM

Prerequisites

Before using the Social Hub feature, you need to:

• Have a GTG CRM account
• Log in to the system

Connect Social Media Accounts

Step 1: Access Social Hub

1. Log in to GTG CRM
2. Look at the left-hand menu bar
3. Click on "Social Post Publishing"

Step 2: Choose Platform to Connect

GTG CRM supports 4 platforms: Facebook, LinkedIn, YouTube, and Zalo

Step 3: Connect Facebook

1. Click the Connect Facebook button
2. Log in to your Facebook account
3. The system will automatically retrieve the Fanpages you manage
4. Select the Fanpages you want to connect with GTG CRM

💡 Tip: GTG CRM allows you to select multiple Fanpages. Choose all the Fanpages you need to manage.

Step 4: Connect LinkedIn

1. Click the Connect LinkedIn button
2. Log in to your LinkedIn account
3. Select the Company Pages you want to manage

Step 5: Connect YouTube

1. Click the Connect YouTube button
2. Log in to your Google account
3. Select your YouTube channel

Step 6: Connect Zalo

1. Click the Connect Zalo button
2. Log in to your Zalo Official Account
3. Confirm the connection

All set! All accounts have been successfully connected.

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Create Facebook Post

Step 1: Open Post Creation Interface

Click the "Create Post" button to open the composition interface

Step 2: Select Fanpage

Select the Facebook Fanpage you want to post to

Step 3: Enter Content

You have 2 ways to create content:

Method 1: Manual Input

Type content directly into the editor

Method 2: Create Content with AI

1. Click the "Create Content with AI" button
2. Enter a prompt for the AI - e.g., "Write a post introducing a new product..."
3. (Optional) Add a website URL for the AI to reference
4. The AI will return 3 different results
5. Choose the most suitable result

💡 Tip: If you have a product website, enter the URL in the "Reference data from web" field for the AI to write more accurately.

Step 4: Add Images

You have 3 ways to add images:

Method 1: Upload from Computer

1. Click the image selection button
2. Select image files from your computer

Method 2: Edit Image

After selecting an image, you can edit:

• Change aspect ratio
• Rotate horizontally/vertically
• Crop image

Method 3: Create Image with AI

1. Click "Create Image with AI"
2. Describe the image you want
3. The AI will generate the image automatically

Step 5: Preview Post

Click "Preview" to check the post before publishing

Step 6: Publish Post

You have 3 options:

Option	Description
Publish Now	Publish the post immediately
Schedule Post	Select a specific date and time for automatic posting
Save Draft	Save for later completion

To schedule a post:

1. Select "Schedule"
2. Choose the desired date and time
3. Click "Preview and Publish"

Create LinkedIn Post

Step 1: Select LinkedIn Page

From the post creation interface, select your LinkedIn page

Step 2: Create Content

Similar to Facebook, you can:

• Input manually
• Have AI generate content

Step 3: Add Images

Choose from:

• Image library
• Your computer
• AI-generated images

Step 4: Add First Comment (Optional)

LinkedIn has a special feature: First Comment

• When posting, the system will automatically add this comment
• Often used to add extra links or hashtags

Step 5: Publish

Choose Save Draft or Publish Now

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Upload YouTube Video

Step 1: Select YouTube Channel

From the post creation interface, select your YouTube channel

Step 2: Select Video

Click to select a video file from your computer

Step 3: Enter Video Information

Fill in all the details:

Field	Description
Title	The name of the video displayed
Description	Detailed description of the content
Playlist	Select a playlist if available
Audience	Is the video made for kids?
Tags	Keywords, separated by commas
Language	The language of the video (e.g., Vietnamese)
Category	Documentary, Education, Entertainment...
Visibility	Public / Unlisted / Private

⚠️ Note: When entering tags, press comma after each tag for the system to recognize it.

Step 4: Upload Video

Select:

• Publish Now: The video is uploaded and made public immediately
• Schedule Post: Choose an upload time
• Save Draft: Save to upload later

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Create Zalo Article

Zalo has 2 types of posts:

Type 1: Article

Posts displayed on the Official Account's timeline

Steps:

1. Enter article title
2. Enter description
3. Select images:
   • Upload from computer
   • Connect Google Photos to select images
   • Have AI generate images
4. Select related articles: When this article is displayed, the system will suggest related articles
5. Comment settings: Allow or disallow user comments
6. Publish or save as draft

Sync Old Articles

If you have existing posts on Zalo:

1. Click the "Sync" button
2. GTG CRM will pull all articles for centralized management

Type 2: Broadcast

Send direct messages to target customers

Steps:

1. Create broadcast content
2. Select target audience:
   • Location: South, North, Central
   • Age range: Select desired age range
   • Platform: iOS, Android, Windows (can select multiple)
3. Save draft or send now

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Manage Posts

View All Posts

After creating posts, you can view all created posts across 4 channels

Filter by Status

Click on the tabs to filter:

• All: Displays all posts
• Drafts: Incomplete posts
• Scheduled: Posts pending publication
• Published: Successfully posted articles
• Errors: Posts that encountered an error during posting

Edit Post

1. Find the post to edit
2. Click the "Edit" button
3. Make changes
4. Click "Preview and Publish"

Interaction Statistics

GTG CRM provides detailed statistics:

• Interactions (likes, shares...)
• Comments
• Performance of each post


Delete Post

1. Find the post to delete
2. Click the "More" menu
3. Select "Delete"

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Manage Accounts

View Connected Accounts

Click on Manage Accounts to see all connected accounts

Disconnect Account

1. Find the account to disconnect
2. Click the "Disconnect" button
3. Confirm

⚠️ Note: After disconnecting, you will not be able to post to that platform until you reconnect.

Connect New Account

1. Click the "Connect New Account" button
2. Select the platform
3. Log in and confirm

Tips for Effective Use

1. Plan Content

• Create posts in advance and save them as drafts
• Schedule posts during peak hours

2. Leverage AI

• Use AI for content creation to save time
• Provide reference URLs for more accurate AI writing

3. Sync Images

• Connect Google Photos for easy image selection
• Use AI to generate images when unique visuals are needed

4. Monitor Performance

• Regularly check interaction statistics
• Adjust content based on feedback