In the era of booming e-commerce, effective shipping management is a key factor determining the success of every business. GTG CRM's Delivery Management feature is designed to help sellers control the entire sales process - from product creation to delivery to the customer's doorstep.

Especially with Delivery Hub - a unified multi-platform shipping integration, you can manage all orders from various shipping providers in one place. This saves time, minimizes errors, and optimizes operational costs for your business.

Feature Highlights

  • Multi-Platform Shipping Integration: Connect with the two leading shipping providers in Vietnam - Giao Hang Nhanh (GHN) and Viettel Post, meeting all delivery needs from within cities to inter-provincial.

  • Self-Shipping - Fully Integrated on Storefront: More than just "self-delivery," the self-shipping feature is now fully expanded:

  • 3 methods directly on the sales page (checkout): courier (COURIER), store delivery (STORE_DELIVERY), and in-store pickup (PICKUP) - customers choose when ordering
  • Default warehouse as shipping point (default-origin) + auto-geocoding: designate a warehouse as the default shipping point; addresses are automatically converted to coordinates, admins preview before saving - accurately calculating distance and delivery zones
  • Negotiable shipping quotes + pay-link email: for orders in areas requiring freight negotiation, admins confirm the fee → the system automatically sends an email with a payment link for customers to pay this portion of the freight
  • Self-reconciliation of COD: when you mark "Mark Delivered", COD orders are automatically reconciled - cash collection records match instantly, no manual entry needed

Connect with GHN, Viettel Post, and self-delivered orders

  • Delivery Hub - Unified Dispatch Center: Centralized management of all orders from different shipping platforms, real-time status tracking, and quick processing

Consolidate orders from multiple channels - Automatic Waybill Creation: Convert orders into waybills with just a few steps, saving time and reducing errors

Automatic waybill number generation - Transparent Freight Reconciliation: Track detailed shipping costs, easily reconcile with shipping providers at the end of the month

  • Comprehensive Reporting and Statistics: Analyze delivery performance, success rates, and shipping costs to optimize business strategies

  • Order Status Notifications: Automatically update shipping status, enabling proactive customer care and prompt issue resolution

Superior Benefits with Delivery Hub

Centralized Management - Maximum Efficiency

Delivery Hub is an indispensable feature in the selling journey with GTG CRM - Significant Time Savings: Instead of logging into multiple websites/apps of different shipping providers, you only need to access Delivery Hub to manage everything. Reduces daily order processing time by 70%.

  • Minimized Errors: Order information is automatically synchronized from the sales system, minimizing manual data entry – the main cause of incorrect customer addresses and phone numbers.

  • Flexible Shipping Provider Selection: Compare freight rates and delivery times of GHN and Viettel Post on the same interface, choosing the most optimal option for each order.

  • Real-time Status Tracking: Instantly grasp the status of all orders – being picked up, in transit, successfully delivered, or returned. Proactively contact customers if issues arise.

  • Effective Self-Delivery Management: Not only integrates with external shipping providers, but Delivery Hub also fully supports self-delivery — from selecting methods at checkout, using the default warehouse as the shipping point, to negotiated freight quotes with pay-link emails for customers and automatic COD reconciliation upon marking "Delivered". You control the entire logistics while ensuring cash collection records always match.

Suitable for All Business Sizes

  • Small Businesses: Start with self-delivery, gradually expand to GHN/Viettel Post as scale increases

  • Online Shop Owners: Easily manage hundreds of orders daily without missing any

  • F&B, Shops with Own Delivery Fleets, Local Delivery Shops: Use STORE_DELIVERY/PICKUP, negotiate freight quotes based on distance + pay-link emails for customers, and automatic COD reconciliation - suitable for restaurants, flower shops, and stores delivering within a local radius

  • Multi-Platform Sellers: Consolidate orders from Shopee, Lazada, TikTok Shop... and process them centrally in one place

Sustainable Growth

  • Optimize Shipping Costs: Choose the most suitable shipping provider for each order, saving 15-30% on costs

  • Enhance Customer Experience: Fast delivery, timely status updates, increased satisfaction and repeat purchase rates

  • Data for Development: Detailed reports on delivery performance help you make smarter business decisions

Conclusion

The Shipping Management feature with Delivery Hub is more than just a waybill creation tool; it's a comprehensive solution that empowers sellers to control every step of the logistics process. From integrating multiple platforms like GHN and Viettel Post to supporting flexible self-delivery, everything is designed to help you sell more "completely" and effectively.

Let GTG CRM accompany you on your business growth journey!

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