Delivery Management Feature - The Comprehensive Solution for Sellers
In today's booming e-commerce era, efficient shipping management is a key factor in determining business success. GTG CRM's Delivery Management feature is designed to help sellers control the entire sales process – from product creation to final delivery to the customer.
Specifically, with Delivery Hub – a unified platform integrating multiple shipping providers, you can manage all orders from various shipping companies in a single place. This saves time, minimizes errors, and optimizes operational costs for your business.
Key Features
Multi-Carrier Integration: Connect with leading Vietnamese shipping providers – Giao Hàng Nhanh (GHN), Viettel Post, and Grab Express, catering to all delivery needs from within cities to inter-provincial.
Grab Express - On-demand Same-Day Delivery within City: Now a top-tier carrier directly on your storefront. Activate with a single click, no API key required; the system dispatches drivers based on the full address (GPS coordinates), automatically checks service areas, and only displays Grab when the order is within deliverable radius. It dispatches a driver as soon as you click "Ready to Deliver" — supporting both cash-on-delivery (COD) and pre-paid orders.
Unified Shipping Status: Grab Express, GHN, Viettel Post, and self-delivery orders all fall under one consistent status model (dispatch driver → pickup → in transit → completed), making tracking easy, with the carrier's logo displayed at checkout.
Direct Buyer Order Tracking: After the driver picks up the order, customers can view the real-time delivery status, estimated time of arrival (ETA), and event timeline directly on the order page, along with a "Track on Grab" button (driver map) or the carrier's tracking link. The system also automatically sends a "Your order is in transit" email with a tracking link as soon as the order departs.
Self-Shipping: Supports managing self-handled deliveries, suitable for businesses with their own delivery teams or local delivery operations.
Delivery Hub - Unified Dispatch Center: Centrally manage all orders from various shipping platforms, track real-time status, and process them quickly.
Automated Waybill Creation: Convert orders into waybills with just a few steps, saving time and reducing errors.
Transparent Shipping Fee Reconciliation: Track detailed shipping costs and easily reconcile with carriers at the end of the month.
Comprehensive reports and statistics: Analyze delivery performance, success rates, and shipping costs to optimize business strategies
Order status notifications: Automatically update shipping status, helping you proactively manage customer service and address issues as they arise
Actual product weight & dimensions: Declare the weight/dimensions of the package for the product so that freight charges are calculated accurately (correcting errors of significantly incorrect weights); if not declared, the system will use a safe default
Newly launched: Grab Express (on-demand inner-city express delivery, enable without API key, self-check service area and dispatch vehicles based on full address) and buyers track orders directly ("Track on Grab" button + ETA timeline + "Order is being delivered" email sent once with tracking link) — all available in Delivery Hub.
Superior Benefits with Delivery Hub
Centralized Management - Maximum Efficiency
Delivery Hub is an indispensable feature in the sales journey with GTG CRM
Significant time savings: Instead of logging into multiple different websites/apps for each shipping carrier, you only need to access Delivery Hub to manage everything. Reduce daily order processing time by 70%.
Minimize errors: Order information is automatically synchronized from the sales system, minimizing manual data entry – the main cause of incorrect customer addresses and phone numbers.
Flexible choice of shipping carriers: Compare freight costs and delivery times for GHN, Viettel Post, and Grab Express on the same interface, choose the most optimal option for each order – express inner-city delivery with Grab or inter-province with GHN/Viettel Post.
Real-time status tracking: Instantly grasp the status of all orders – being picked up, in transit, successfully delivered, or returned. Proactively contact customers when issues arise.
Efficiently manage self-ship orders: Delivery Hub not only integrates with external shipping carriers but also supports managing self-delivered orders, helping you control the entire logistics operation.
Suitable for All Business Sizes
Small businesses: Start with self-shipping, gradually expand to GHN/Viettel Post as your scale increases
Online shop owners: Easily manage hundreds of orders per day without missing any
Sellers on multiple marketplaces: Consolidate orders from Shopee, Lazada, TikTok Shop... and process them centrally in one place
Sustainable Growth
Optimize shipping costs: Choose the most suitable shipping carrier for each order, saving 15-30% in costs
Enhance customer experience: Fast delivery, timely status updates, increasing satisfaction and repeat purchase rates
Data for growth: Detailed reports on delivery performance help you make smarter business decisions
Conclusion
The Shipping Management feature with Delivery Hub is not just a waybill creation tool, but a comprehensive solution that helps sellers control every stage of the logistics process. From integrating multiple platforms like GHN, Viettel Post, and Grab Express, to flexible self-shipping support and allowing buyers to track orders directly, everything is designed to help you sell "completely" and more effectively.
Let GTG CRM accompany you on your business development journey!
🚀 Learn more about Delivery Hub
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