Shipping Management Feature (Delivery) - A Comprehensive Solution for Sellers
In the era of booming e-commerce, efficient shipping management is a key factor determining a business's success. GTG CRM's Shipping Management Feature (Delivery) is designed to help sellers control the entire sales process – from product creation to delivery to the customer's hands.
Especially with Delivery Hub – a multi-platform shipping integration center, you can manage all orders from various shipping providers in one place. This saves time, minimizes errors, and optimizes operational costs for your business.
Feature Highlights
- Multi-Platform Shipping Integration: Connect with leading Vietnamese shipping providers – Giao Hàng Nhanh (GHN), Viettel Post, and Grab Express, meeting all your delivery needs from within cities to inter-provincial.
- Grab Express - On-demand inner-city express delivery: Now a premium carrier directly on your storefront. Activate with a single click, no API key required; the system dispatches vehicles based on the full address (GPS coordinates), automatically checks service areas, and only displays Grab when the order is within deliverable radius, dispatching drivers as soon as you click "Ready to Ship" — supporting both cash-on-delivery (COD) and prepaid shipments.
- Unified Shipping Status: Grab Express, GHN, Viettel Post, and self-delivered orders all follow a single, unified status model (dispatch driver → pick up → in transit → completed), making tracking easy, with the carrier's logo displayed at the checkout step.
- Buyers Track Orders Directly: After the driver picks up the order, customers can view real-time delivery status, estimated time of arrival (ETA), and event timeline directly on the order page, along with a "Track on Grab" button (driver map) or the carrier's tracking link. The system also automatically sends a "Your order is on its way" email with a tracking link as soon as the order departs.
- Self-shipping: Supports managing self-delivered orders, suitable for businesses with their own delivery fleet or local delivery services.
- Delivery Hub - Unified Dispatch Center: Centrally manage all orders from different shipping platforms, track real-time status, and process quickly.
- Automatic Waybill Creation: Convert orders into waybills with just a few clicks, saving time and reducing errors.
- Transparent Fee Reconciliation: Track detailed shipping costs, making it easy to reconcile with carriers at the end of the month.
- Comprehensive Reporting and Statistics: Analyze delivery performance, success rates, and shipping costs to optimize your business strategy.
- Order Status Notifications: Automatically update shipping status, allowing proactive customer care and issue resolution.
- Accurate Product Weight & Dimensions: Declare the weight/dimensions of the package for each product for accurate fee calculation (resolving issues of significantly incorrect weights); if not declared, the system uses a safe default.
Newly Launched: Grab Express (on-demand inner-city express delivery, activate without API key, automatically checks service areas, and dispatches based on full address) along with direct buyer order tracking ( "Track on Grab" button + ETA timeline + "Your order is on its way" email with tracking link) — all now available in Delivery Hub.
Superior Benefits with Delivery Hub
Centralized Management - Maximum Efficiency
Delivery Hub is an indispensable feature in your selling journey with GTG CRM.
- Significant Time Savings: Instead of logging into multiple shipping provider websites/apps, you can manage everything from Delivery Hub. Reduce daily order processing time by 70%.
- Minimized Errors: Order information is automatically synchronized from the sales system, minimizing manual data entry – a primary cause of incorrect customer addresses and phone numbers.
- Flexible Carrier Selection: Compare shipping fees and delivery times for GHN, Viettel Post, and Grab Express on the same interface, choosing the most optimal option for each order – fast inner-city delivery with Grab or inter-provincial with GHN/Viettel Post.
- Real-time Status Tracking: Instantly grasp the status of all orders – being picked up, in transit, successfully delivered, or returned. Proactively contact customers when issues arise.
- Effective Self-Shipping Management: Beyond integrating with external carriers, Delivery Hub also supports managing self-delivered orders, giving you full control over your logistics operations.
Suitable for All Business Scales
- Small Businesses: Start with self-shipping, gradually expand to GHN/Viettel Post as your scale grows.
- Online Shop Owners: Easily manage hundreds of orders daily without missing any.
- Multi-Platform Sellers: Consolidate orders from Shopee, Lazada, TikTok Shop... and process them centrally in one place.
Sustainable Growth
- Optimized Shipping Costs: Choose the most suitable carrier for each order, saving 15-30% on costs.
- Enhanced Customer Experience: Fast deliveries, timely status updates, increasing satisfaction and repeat purchase rates.
- Data for Development: Detailed reports on delivery performance help you make smarter business decisions.
Conclusion
The Shipping Management feature with Delivery Hub is not just a waybill creation tool; it's a comprehensive solution that empowers sellers to control every aspect of the logistics process. From integrating multiple platforms like GHN, Viettel Post, and Grab Express, to flexible self-shipping support and direct buyer order tracking, everything is designed to help you sell more "completely" and effectively.
Let GTG CRM be your partner on your business growth journey!
🚀 Learn more about Delivery Hub
Ready to try this feature for free for your business?
