Delivery Management Feature - A Comprehensive Solution for Sellers
In today's booming e-commerce era, efficient shipping management is a key factor determining the success of any business. GTG CRM's Delivery Management feature is designed to help sellers control the entire sales process - from product creation to final delivery to the customer.
Specifically, with Delivery Hub - a multi-shipping platform integration center, you can manage all orders from various shipping providers in one place. This saves time, minimizes errors, and optimizes operational costs for your business.
Feature Highlights
- Multi-Shipping Platform Integration: Connect with leading Vietnamese shipping providers - Giao Hàng Nhanh (GHN), Viettel Post, and Grab Express, catering to all delivery needs from within the city to inter-provincial
- Grab Express - On-demand express delivery within the city: Now a first-class shipping carrier right on your storefront. Activate with a single click, no API key required; the system dispatches vehicles based on full addresses (GPS coordinates), automatically checks service areas, and only displays Grab when the order is within deliverable radius, dispatching drivers as soon as you click "Ready to ship" — supporting both cash-on-delivery and pre-paid orders
- Unified Shipping Status: Grab Express, GHN, Viettel Post, and self-shipping orders all conform to a single, unified status model (dispatch driver → pickup → in transit → completed), making tracking easy, with the shipping carrier logo displayed right at checkout
- Buyers Track Orders Live: After the driver picks up the order, customers can view real-time delivery status, estimated time of arrival (ETA), and event timeline directly on the order page, along with a "Track on Grab" button (driver map) or the carrier's tracking link. The system also automatically sends a "Order is in transit" email with a tracking link as soon as the order departs
- Self-shipping: Supports managing self-delivered orders, suitable for businesses with their own delivery fleet or local deliveries
- Delivery Hub - Unified Coordination Center: Centrally manage all orders from different shipping platforms, track real-time status, and process them quickly
- Automated Waybill Creation: Convert orders into waybills with just a few clicks, saving time and reducing errors
- Transparent Shipping Fee Reconciliation: Track detailed shipping costs, making reconciliation with carriers easy at the end of the month
- Comprehensive Reports and Statistics: Analyze delivery performance, success rates, and shipping costs to optimize business strategies
- Order Status Notifications: Automatically update shipping status, enabling proactive customer care and issue resolution
- Accurate Product Weight & Dimensions: Declare the weight/dimensions of the package for each product to ensure accurate shipping fees (resolving issues of vastly incorrect weights); if not declared, the system uses a safe default
Newly Launched: Grab Express (on-demand express delivery within the city, activate without API key, automatically check service areas and dispatch vehicles based on full address) along with live order tracking for buyers ( "Track on Grab" button + ETA timeline + "Order is in transit" email sent once with tracking link) — all available within Delivery Hub.
Superior Benefits with Delivery Hub
Centralized Management - Maximum Efficiency
Delivery Hub is an indispensable feature in your sales journey with GTG CRM
- Significant Time Savings: Instead of logging into multiple websites/apps for each shipping provider, you only need to access Delivery Hub to manage everything. Reduce daily order processing time by 70%.
- Minimized Errors: Order information is automatically synced from the sales system, minimizing manual data entry - the main cause of incorrect addresses and customer phone numbers.
- Flexible Choice of Shipping Providers: Compare fees and delivery times for GHN, Viettel Post, and Grab Express on the same interface, choosing the most optimal option for each order - fast intra-city delivery with Grab or inter-provincial with GHN/Viettel Post.
- Real-time Status Tracking: Instantly grasp the status of all orders - being picked up, in transit, successfully delivered, or returned. Proactively contact customers when issues arise.
- Efficient Self-Delivery Order Management: Not only integrated with external shipping providers, Delivery Hub also supports managing self-delivered orders, giving you full control over logistics operations.
Suitable for All Business Sizes
- Small Businesses: Start with self-delivery, gradually expand to GHN/Viettel Post as your scale increases
- Online Shop Owners: Easily manage hundreds of orders daily without missing any
- Sellers on Multiple Marketplaces: Consolidate orders from Shopee, Lazada, TikTok Shop... and process them centrally in one place
Sustainable Growth
- Optimize Shipping Costs: Choose the most suitable shipping provider for each order, saving 15-30% on costs
- Enhance Customer Experience: Fast deliveries, timely status updates, increasing satisfaction and repeat purchase rates
- Data for Development: Detailed reports on delivery performance help you make smarter business decisions
Conclusion
The Delivery Management feature with Delivery Hub is more than just a waybill creation tool; it's a comprehensive solution that empowers sellers to control every aspect of the logistics process. From integrating multiple platforms like GHN, Viettel Post, and Grab Express, to flexibly supporting self-shipping and enabling buyers to track orders live, everything is designed to help you sell "completely" and more effectively.
Let GTG CRM accompany you on your business development journey!
🚀 Learn more about Delivery Hub
Ready to try this feature for free for your business?
