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GTG CRM

Welcome to GTG CRM! Effective date: September 1, 2026. The following terms and conditions govern your use of the GTG CRM platform. By registering for or using the platform, you agree to comply with these terms.

1. Who this agreement is with, and what GTG CRM is

This agreement is between you (the business or individual creating a GTG CRM account, "you," "Customer") and whichever of the following is your contracting party, depending on how you pay:

  • GTG CRM CO., LTD., a company registered in Ho Chi Minh City, Vietnam, if you pay via VNPay.
  • GTG CRM, INC., a Delaware corporation, if you pay via Chargebee.

We refer to whichever of the two is your contracting party as "GTG CRM" or "we." GTG CRM is a business-operations software suite — your specific rights depend on your plan and the features you use.

2. Governing law and dispute resolution

This section follows the same split as §1 — which law and forum applies depends on your contracting party:

  • If your agreement is with GTG CRM CO., LTD. (you pay via VNPay): this agreement is governed by the laws of Vietnam, and any dispute not resolved informally will be submitted to the courts of Ho Chi Minh City, Vietnam.
  • If your agreement is with GTG CRM, INC. (you pay via Chargebee): this agreement is governed by the laws of the State of Delaware, USA, and any dispute not resolved informally will be resolved by binding arbitration, conducted in English, with a single arbitrator, rather than in court.

3. The service, and what it is not

  • AI-generated content and documents (articles, images, video, contract/document drafts) are starting points you review before use. Contract/document generation specifically: GTG CRM generates a draft; it is not legal advice, and your business is responsible for reviewing it, including by your own counsel where appropriate.
  • Automated e-invoicing, journal entries, and other statutory/financial documents your workspace configures GTG CRM to generate automatically remain your business's responsibility to review for accuracy and legal compliance in your jurisdiction.
  • Messaging and advertising features (email, SMS, Zalo, social ads) require you to have a lawful basis to contact each recipient and to meet the rules of each platform you use (§6).

4. Payment, fees, and credits

GTG CRM's pricing is pay-as-you-go: you are billed through usage credits, charged for a defined list of usage-based operations, rather than for what you have access to. An optional recurring subscription charges you monthly or yearly and gives you a discount on credit pricing — a subscription does not by itself grant any user limit or included quota. Credits can be purchased with a subscription discount applied, or separately as a one-time credit pack with no subscription required. Credit-charged operations include AI features and metered third-party services, and platform resource usage such as running an automation workflow, holding contacts in your CRM, and publishing or hosting pages, ads, and social posts. Most day-to-day actions (creating a deal, a task, a note, and similar core CRM/HR/accounting activity) are not part of GTG CRM's billable operations list and do not draw down credits.

Not all charges are confirmed one at a time before they happen: some features show a price and ask you to confirm; others draw down your credit balance automatically without a per-instance confirmation — for example, a daily fee for each active ad campaign, credits consumed by an automation workflow's messages, or a single AI request that produces more than one result (for example, an answer plus a generated image), where each result is charged separately at its own price. Your control for these is your workspace's credit balance and the ad budgets you set on each ad platform; we show your current balance and usage in the product. When your balance runs out, we suspend credit-consuming features — which can include unpublishing your published websites and landing pages, and hiding your ad and social activity from your GTG CRM dashboard — rather than continuing to bill.

Hiding is not pausing: an ad campaign or social post you created through GTG CRM keeps running on the connected platform (Facebook, Google, etc.) and continues spending from your own ad account until you pause or remove it directly on that platform — suspending your GTG CRM balance does not stop that spend. A small negative-balance allowance applies before suspension takes effect. Suspended features are restored when you top up.

We do not store your full payment card number. Our payment provider returns an already-masked number (for example, "497010******1111"); we retain that masked number along with the card type, expiry, and issuing bank for display and reference — never the full, unmasked number.

Fees already paid are non-refundable, except as required by law or stated otherwise in writing.

5. Data ownership and portability

Your business retains ownership of the data you put into GTG CRM. We do not sell your business data. Self-service export is available today for accounting reports, your chart of accounts, inventory counts, and documents (a full download); invoices and contracts can be downloaded individually, one record at a time, though not yet as a bulk list; a manufacturing lot's recall-traceability data and a finalized payroll run's bank-disbursement file can also be exported individually. For contacts, companies, deals, employee records, and bookings, and for bulk exports of invoices, contracts, manufacturing, or payroll data, we will provide a copy of your workspace data on written request while self-service export for those is not yet available.

6. Your obligations

  • Provide accurate account information and keep your credentials secure.
  • Use GTG CRM lawfully — no spam, no unlawful content, no infringing third-party rights.
  • Messaging recipient eligibility: you are responsible for having a lawful basis to contact each recipient and for meeting the conditions of each messaging platform. For Zalo specifically, Zalo's own terms require that the recipient has previously transacted with your business, and that you can produce evidence of that relationship on request. GTG CRM provides technical safeguards on the automated-workflow and Zalo messaging paths specifically — honouring marketing opt-outs on the messages we generate, and limiting how many messages may be sent to one recipient within 24 hours. These safeguards support your compliance; they do not replace the responsibility above and are not a confirmation that your recipient list is lawful. Bulk email campaigns you send directly do not currently have an equivalent per-recipient sending limit, so the responsibility above applies with particular weight there.
  • Call recording: if you enable call recording, you are responsible for disclosing this and obtaining consent from every participant, as required by the law of the relevant jurisdiction. GTG CRM plays an automated notice as a technical aid; the underlying legal obligation to obtain valid consent is yours.
  • You are responsible for your own compliance obligations toward your customers, employees, and contacts whose data you process through GTG CRM.
  • A workspace has more than one person in it. "You"/"Customer" means the business that owns the workspace, not only the individual who signed up — your business is responsible for the actions of everyone it gives access to the workspace.

7. AI processing — your consent to it

By using GTG CRM's AI-assisted features, you consent to the relevant content being processed by our AI service providers as described in our Privacy Policy. If you enable the AI chatbot on your own published website, you are responsible for your website giving your visitors appropriate notice of this.

8. Intellectual property in AI-generated output

Content an AI feature generates on your behalf (an article, image, video, or contract draft) belongs to you for your own use. This matches our AI providers' own terms: OpenAI, Google, and Anthropic each explicitly assign or disclaim any ownership interest in output generated through their APIs. One limit worth knowing about, not specific to GTG CRM: under current US copyright law, purely AI-generated content generally cannot be copyrighted at all (it lacks the human authorship copyright law requires), so this section describes who we treat the content as belonging to between us and you — it doesn't create a copyright that may not otherwise exist.

9. Liability

Service is provided "as is." To the extent permitted by law, GTG CRM is not liable for indirect, incidental, or consequential damages, and GTG CRM's total liability arising out of or related to this agreement will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) 100 USD (or the VND equivalent, for agreements with GTG CRM CO., LTD.).

10. Service levels

No platform uptime SLA is offered under these terms today. Support-response commitments, where purchased separately, are governed by the applicable managed-services contract, not by this agreement.

11. Termination

Either party may terminate as described in your order form or plan terms.

Account inactivity and deletion. If a workspace's credit balance is negative for 3 consecutive months, we will notify the workspace owner by email. If the balance has not been brought back to zero or above by the end of that notice period, the workspace and all of its data — including any connected third-party account links (social media, advertising, e-commerce, banking, and similar integrations) — are deleted automatically, and this cannot be undone. This applies to every workspace on this basis, whether or not it has ever made a paid purchase — except for the specific records we're independently required to retain by law (see Privacy Policy §9), and our own billing and accounting records of your account, both of which survive for their required retention period regardless of workspace deletion.

When a workspace is deleted, we also take reasonable steps to disconnect any third-party accounts you connected to it. We do not control what a third-party service does with data it already received before disconnection. A domain name registered through us on your behalf is not released immediately; we stop automatic renewal and review the domain individually before any further action.

On termination or before automatic deletion, you can request a copy of your data as described in §5. Deletion does not affect any data we or our sub-processors are independently required to retain by law.

12. Changes to these terms

Versioned, dated, prior versions retained; material changes get advance notice.

Questions about these terms? Contact us at support@gtgcrm.com.