The Vietnamese e-commerce market is growing at a breakneck pace, reaching $16.2 billion in 2023 and projected to grow by 20% annually. In this highly competitive environment, sellers not only need to sell their products but also effectively manage the entire process, from sourcing goods and promoting products to processing orders, providing customer service, and complying with tax laws.

In reality, most Vietnamese e-commerce sellers are using 5 to 7 different tools to operate: Shopee Seller Center for orders, GHN Dashboard for shipping, Excel for inventory management, MISA for electronic invoices, Canva for image design, and many others. Switching back and forth between these tools is not only time-consuming but also easily leads to errors and loss of important information.

So, is there a solution that helps sellers manage all their e-commerce operations within a single system, thereby saving costs, increasing efficiency, and focusing on business growth?

The Current Situation Vietnamese E-commerce Sellers Are Facing

To better understand the challenges sellers face, we need to look at the overall picture of today's e-commerce operations.

The complexity of using multiple disparate tools.

A typical workday for an e-commerce seller often begins with opening five or more browser tabs simultaneously: Shopee Seller Center to view orders, Lazada Seller Center to update products, GHN Dashboard to check shipping status, an Excel file to manage inventory, and MISA or EasyInvoice software to generate electronic invoices. Constantly switching between these tools not only causes distraction but also severely reduces work productivity.

Wasting time on repetitive tasks that don't add value.

According to the survey, e-commerce sellers spend an average of 3 hours a day just on data copying tasks: copying order information from Shopee to shipping software, manually updating inventory when new orders arrive, and re-entering customer information to generate invoices. These are tasks that could be fully automated, but due to the lack of integrated tools, sellers still have to do them manually every day.

Continuous errors due to manual data entry.

When data has to be manually entered multiple times into different systems, the risk of errors is unavoidable. Delivering to the wrong customer address, incorrectly updating inventory levels, forgetting to issue electronic invoices for completed orders are common mistakes. Each such small error can lead to customer complaints, loss of online rating, or even penalties for tax violations.

The problem of overselling and loss of credibility.

Because inventory isn't automatically synchronized across platforms, sellers often oversell: a product that's sold out on Shopee may still show as available on Lazada and TikTok Shop because the listing hasn't been updated in time. This results in order cancellations, refunds, reduced seller ratings, and loss of customer trust.

Pressure to comply with electronic invoicing from 2026

Decree 123/2020/ND-CP stipulates that all business households with annual revenue exceeding 100 million VND must use electronic invoices from 2026. For most e-commerce sellers, issuing electronic invoices in accordance with regulations remains a major challenge due to a lack of legal knowledge and appropriate tools.

Lack of data for business decision-making.

When sales data is scattered across multiple platforms and tools, sellers cannot get a comprehensive overview of their business. They don't know exactly which platform is generating the highest profits, which products should be heavily marketed, or which time of year has the highest revenue. This lack of information leads to many business decisions being based on intuition and carry high risks.

GTG CRM - An All-in-One E-Commerce Management Platform Specifically Designed for Vietnamese Sellers

Understanding the challenges faced by e-commerce sellers, GTG CRM has been designed as a comprehensive solution, integrating all the necessary tools to run a successful e-commerce business. Instead of having to buy and learn how to use 5 to 7 different software programs, you only need a single platform to manage every aspect of your online business.

GTG CRM is more than just an order management tool; it's a complete ecosystem encompassing: multi-platform e-commerce management, shipping integration, intelligent inventory management, automated electronic invoicing, AI-powered content creation tools, a customer care CRM system, and in-depth data analysis reports. All components are seamlessly interconnected, allowing data to flow automatically between modules without manual intervention.

Features for E-commerce Sellers

Multi-Platform Order Management

All orders from Shopee, Lazada, and TikTok Shop are synchronized to a single location. You can:

• View all orders from every platform in one table — filter by platform, status, and order date.
• Bulk order processing: confirming, packing, and creating shipping orders for multiple orders simultaneously.
• Track your delivery status in real time — know instantly which orders are in transit and which are ready to ship.
• Automatically update the order status on the e-commerce platform after processing.

GHN & ViettelPost Integrated Shipping

No need to open a separate GHN/ViettelPost tab. It's right here in GTG CRM:

• Automatically generate shipping information upon order confirmation.
• Print delivery notes and tracking numbers in bulk.
• Automatically calculates shipping costs based on distance and weight.
• Track the delivery status from pickup → delivering → delivered

Integrated Inventory Management

Inventory is automatically synchronized across all platforms. When an order is confirmed on Shopee, the inventory on Lazada and TikTok Shop decreases accordingly.

• Multi-warehouse management: main warehouse, subsidiary warehouses, warehouses for delivery to partners.
• Automatic out-of-stock alert when inventory falls below safe levels.
• Inventory in/out using barcode scanning
• Real-time inventory reports — know exactly how much stock is left.

Automatic Electronic Invoice

From 2026, all online businesses will be required to issue electronic invoices . GTG CRM has this feature integrated into its system.

• Automatically generate electronic invoices when orders are completed.
• Fully comply with the regulations of the General Department of Taxation.
• Generate monthly/quarterly tax reports.
• Input invoice management

AI Sales Support

GTG CRM's AI integration helps sellers save time:

• AI writes product descriptions — input the product name, and the AI ​​will automatically generate an attractive description for Shopee/Lazada.
• AI product image creation — generating white background, lifestyle, and advertising images from a single original image.
• AI chatbot answers customer inquiries — automatically answers frequently asked questions across all channels.
• AI revenue analysis — Suggests products to promote and platforms to optimize.

Get Started in Just 3 Steps

66,888 Free Credits = Try All Features

When you sign up for GTG CRM, you immediately receive 66,888 free credits — enough to:

No credit card required. No commitment. You only need to buy more when you've used up your credits.

Comparison: GTG CRM vs. Current Management Methods

Conclude

In this era of rapid technological advancement, continuing to use manual and fragmented management methods not only reduces efficiency but also puts you at a competitive disadvantage compared to competitors who have undergone digital transformation. Sellers using integrated management systems can handle three times the number of orders with the same resources while minimizing errors.

GTG CRM offers you the opportunity to transition from a manual to an intelligent automation model without significant investment in time and cost. With 66,888 free credits upon registration, you have ample resources to fully experience the features for the first 4 to 6 months, giving you plenty of time to evaluate effectiveness and decide whether to continue using it.

Most importantly, GTG CRM frees you up time from repetitive, value-adding tasks, allowing you to focus on what truly matters: developing unique products, building a strong brand, providing excellent customer service, and scaling your business. When daily operational tasks are automated, you create space for strategic thinking and taking your business to the next level.

Start your digital transformation journey today. It's just three simple steps: register an account, connect with e-commerce platforms, and start managing all your business operations from a single place.

Sign up for GTG CRM for free and receive 66,888 credits at gtgcrm.com