In the era of booming e-commerce, selling on multiple e-commerce platforms (Shopee, Lazada, TikTok Shop) has become an inevitable trend for sellers. However, managing orders from various channels often causes many difficulties: easily missing orders, difficulty controlling inventory, and spending too much time switching between platforms.
GTG CRM was born to thoroughly solve this problem by aggregating all orders from e-commerce platforms to a single platform. No need to log in to each individual platform, you can track, process, and ship all orders right on GTG CRM, helping to optimize the sales process and not miss any orders.
This article will guide you step-by-step on how to synchronize and manage multi-channel orders on GTG CRM most effectively.
Key Features
- Automatic order synchronization from Shopee, Lazada, TikTok Shop to a single platform
- Centralized order management — View and process all orders from multiple channels in one place
- Unified inventory management — Synchronized inventory updates across all sales channels
- Automatic creation of shipping orders when an order status changes to "In Transit"
- Automatic issuance of electronic invoices according to Government regulations
- Consolidated revenue reports from all sales channels
- Quick processing — No need to switch between multiple platforms
Multi-channel Order Synchronization Guide
Step 1: Connect with E-commerce Platforms
- Go to "Settings" → "Sales Channel Integration"
- Select the platform to connect: Shopee / Lazada / TikTok Shop
- Click "Connect" and log in with your shop account
- Allow GTG CRM to access order and product data
- Repeat for the remaining platforms
Step 2: Automatic Order Synchronization
After successful connection, GTG CRM will automatically synchronize orders from the platforms to the system:
- All orders from Shopee, Lazada, TikTok Shop will be displayed in the "Sales Homepage"
- Each order will have a source icon (platform logo) for easy distinction
- Orders are updated in real-time
Step 3: Order Processing
- When a new order arrives: The order will be in "On Hold" or "Pending" status
- Confirm order: Change the status to "In Transit"
- Prepare goods: Go to the shipping order section, click "print label" to generate the shipping code
At this point, GTG CRM automatically creates a shipping order:
- Ship out: Go to the newly created shipping order → Click "Confirm Shipment" — The system automatically issues an electronic invoice (if configured)
- Complete: When the customer successfully receives the goods, the order status changes to "Completed"
Benefits of Using GTG CRM
Save time: No need to log in to individual platforms, manage all orders in one place
No missed orders: Automatic synchronization ensures you never miss an order
Accurate inventory control: Inventory quantities are updated synchronously across all channels
Automate processes: From creating shipping orders to issuing electronic invoices, all are automated
Easy declaration: The system automatically collects input invoices and issues output invoices according to Government regulations
Consolidated reports: View revenue and profit from all channels in a single dashboard
Important Notes
About SKUs:
- Ensure SKUs on GTG CRM match 100% with SKUs on e-commerce platforms
- If SKUs differ → The system cannot synchronize inventory
- One product = one unique SKU across all channels
About automatic invoicing:
- If you have authorized platforms (Shopee/Lazada/TikTok) for automatic invoicing → DO NOT enable automatic invoicing on GTG CRM to avoid double invoicing
- Only enable this feature if you have not authorized the platform
About warehouse address:
- Enter the warehouse address accurately as this is where the shipper will pick up the goods
- Ensure there is always someone responsible at the warehouse during working hours
About order status:
- You must confirm shipment before an automatic invoice can be issued
- Adjustment invoices can only be created when the original invoice has been issued
Conclusion
GTG CRM is a comprehensive solution that helps multi-channel sellers manage orders from Shopee, Lazada, and TikTok Shop most effectively. Instead of having to log in to each individual platform, spending a lot of time switching and easily missing orders, you only need to open GTG CRM to process all orders instantly.
Specifically, with automated features from creating shipping orders to issuing electronic invoices, GTG CRM helps you comply with legal invoice regulations without additional effort. The intelligent inventory synchronization system ensures you always accurately control inventory, avoiding overselling.
With GTG CRM, you can focus on selling and growing your business, rather than spending time on manual operational tasks. This is an indispensable tool for every multi-channel seller in the e-commerce 4.0 era.
