You run a restaurant, customers call to book a table during peak hours, staff are busy serving, and no one answers. Customers message via Zalo at 11 PM, and you only see the message the next morning. The result? Lost customers, lost revenue.
Current Situation of Vietnamese Restaurants
- 70% of table bookings are made via Zalo, Facebook, phone — not through any system
- Serving staff also handle replying to messages → leading to poor service quality
- Peak hours (11 AM-1 PM, 6 PM-8 PM): no one has time to reply to messages
- Outside of business hours: messages "wait" → customers book with other restaurants
Solution: AI Chatbot + Automatic Booking
GTG CRM provides an AI Chatbot integrated with Zalo, Facebook Messenger, Live Chat on the website — automatically replies to customers 24/7 and takes table reservations without staff intervention.
How it Works
Customer messages on Zalo: "Do you have a table for 4 tonight at 7 PM?"
↓
AI Chatbot replies automatically:
"Hello! 🍽️ We still have a table for 4 tonight at 7 PM.
Would you like to book a table now? Please provide:
- Name of the booker
- Phone number
- Special requests (if any)
↓
Customer provides information
↓
Chatbot confirms + creates a booking in the CRM system
↓
Sends a confirmation message to the customer (via Zalo)
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Sends an automated reminder before the appointment time
Detailed Features
1. AI Chatbot - Intelligent 24/7 Replies
The chatbot is trained with your restaurant's data:
- Menu, prices, current promotions
- Opening hours, address, parking
- Reservation and cancellation policies
- FAQs (frequently asked questions)
The chatbot doesn't just reply with "yes/no" — it understands context:
- "Do you have vegetarian options?" → suggests vegetarian menu items
- "Do you have a private room for 20 people?" → guides on booking a VIP room
- "What is the price of the buffet?" → sends price list + booking link
2. Multi-Channel - 1 Inbox for All
Customer messages from anywhere come to one place:
- Zalo OA (channel #1 in Vietnam)
- Facebook Messenger
- Live Chat on the website
Staff manage all messages from a single inbox — no need to open 4 separate apps.
3. Automation Follow-up
After the meal, the system automatically:
- Sends a thank-you message (via Zalo/SMS)
- Sends a discount voucher for the next visit
- Reminds customers to return (e.g., after 30 days of no visits)
Practical Scenarios
Scenario 1: Booking outside of business hours
- 10:00 PM — Customer messages on Zalo: "Can I book for 5 people tomorrow for lunch?"
- Chatbot replies immediately, confirms the booking
- The next morning, the restaurant already has the booking information
Scenario 2: Inquiring about the menu + booking
- Customer asks: "Do you have fresh seafood? What are the prices?"
- Chatbot sends the seafood menu + prices + photos
- Customer decides → books a table right in the chat
Scenario 3: Returning VIP customer
- System recognizes returning customers by phone number
- Chatbot: "Hello Mr. Minh! You liked our wagyu beef last time. This week we have a 20% discount on this dish!"
- Personalized experience → increases return rate
Costs
| Method | Cost/month | Effectiveness |
|---|---|---|
| Hiring staff to reply to messages | 5-8 million VND/month | Only replies during business hours |
| Hiring a freelance Fanpage admin | 3-5 million VND/month | Not specialized in restaurants |
| GTG CRM AI Chatbot | From 199,000 VND/month | 24/7, no days off |
Recommended Packages for Restaurants
| Package | Price | Credits | Sufficient for |
|---|---|---|---|
| Basic | 199,000 VND/month | 80,000 credits | Small restaurants (< 50 bookings/month) |
| Starter | 449,000 VND/month | 192,600 credits | Medium-sized restaurants |
| Growth | 639,000 VND/month | 275,000 credits | Restaurant chains with 2-3 branches |
| Professional | 1,029,000 VND/month | 448,000 credits | Large chains with many branches |
Get Started in 15 Minutes
- Sign up for GTG CRM → receive 36,888 free credits
- Connect Zalo OA + Facebook Page
- Set up the chatbot with your menu and restaurant information
- Activate the chatbot → start receiving automatic table reservations
Conclusion
In an era where customers increasingly prefer booking tables via Zalo, Facebook, and websites, manual replies can easily cause restaurants to miss numerous business opportunities. AI Chatbot helps automate consultation, table reservations, and customer care 24/7 without relying on staff. With GTG CRM, restaurants can manage all messages, bookings, and customer data within a single system, thereby enhancing customer experience and optimizing revenue.
