What Are Small Business Owners Facing?

If you are managing a coffee shop, spa, training center, retail store, or any service business with 2-20 employees, you are probably all too familiar with this scenario:

• Scattered customer messages: Personal Zalo, Zalo OA, Facebook Messenger, Instagram DM, Email — each channel in a separate app.
• Customers messaging at 11 PM: Asking for prices, booking appointments, consulting — you can't manually reply 24/7.
• Managing customers with Excel: Not knowing which customers have returned, which have "disappeared" for 3 months, or which need appointment reminders.
• Running Facebook ads but can't measure ROI: Not knowing how many customers come from ads versus referrals.
• Doing everything yourself: Marketing, sales, customer care, financial management — no support team.

78% of Vietnamese small businesses still manage customers with notebooks or Excel. The result: missing out on potential customers, failing to re-engage old customers, and losing revenue from opportunities that could have been closed.

GTG CRM - Turn Small Businesses into Professional Businesses

GTG CRM helps you operate professionally like a business 10 times larger, with only 2-3 employees. All messages, customers, ads, and customer care in one single platform.

Before using GTG CRM	After using GTG CRM
Opening 5 separate apps: Zalo, Messenger, Instagram, Email, phone	✅ 1 inbox — all messages from all channels on one screen
Manually replying to customers, missing messages outside working hours	✅ AI Chatbot automatically replies 24/7 on Zalo, Facebook, website
Managing customers with Excel, not knowing who needs follow-up	✅ Smart CRM — automatic classification, reminders, and care
Sending promotions manually, not personalized	✅ Automated email marketing — send to the right person at the right time
Posting to Facebook/Instagram manually every day	✅ AI post writing + automatic posting to multiple channels simultaneously
Running Facebook ads but can't track results	✅ Manage Facebook Ads + Google Ads directly within CRM

Features for Small Businesses

Multi-Channel Inbox - Zalo + Facebook + Email = 1 Place

All messages from Zalo OA, Facebook Messenger, Instagram DM, Email, website Live Chat are consolidated into a single inbox. You can:

• View and reply to messages from all channels in one interface — no need to switch between apps.
• Categorize conversations by status: new, consulting, closed, needs follow-up.
• Assign responsible staff to each conversation.
• View complete interaction history: from the first message to the most recent purchase.

AI Chatbot - You Sleep, AI Works 24/7

GTG CRM's AI Chatbot automatically replies to customers on all channels, even outside working hours:

• Answer frequently asked questions: Prices, addresses, opening hours, services — AI replies instantly.
• Automatic booking: Customers message on Zalo to book a restaurant table or spa appointment — AI confirms immediately.
• Consult on products/services: AI understands your knowledge base and provides accurate advice.
• Transfer to human agent when needed: If the question is complex, AI automatically transfers it to a human agent.

👥 CRM - Professional Customer Management

No more Excel, no more notebooks. GTG CRM helps you know each customer intimately:

• Complete customer profiles: Name, phone number, email, purchase history, consultation notes.
• Sales pipeline: Track the status of each deal, from first contact to closing the order.
• Customer segmentation: VIP customers, new customers, customers who haven't returned in a while — each group receives tailored care.
• Automatic reminders: GTG CRM reminds you to follow up with customers at the right time.

Automation - Automate Customer Care Processes

Set it up once, run it forever. Automation workflows help you:

• Welcome flow: New customer registers → automatically send a welcome email + discount voucher.
• Automatic follow-up: 3 days without closing a deal after consultation → automatically send a gentle reminder message.
• Appointment reminders: 24 hours before → Zalo message to customer confirming spa/restaurant booking.
• Win-back: Customers who haven't returned for 30 days → send a "We miss you" offer.
• Birthdays: Automatically send birthday wishes + birthday voucher to customers.

Email Marketing - Retain Customers Effectively

Send professional email marketing without needing Mailchimp or MailerLite:

• Drag-and-drop email creation with an intuitive Email Builder.
• Bulk sending to thousands of customers at once (integrates with Amazon SES).
• Personalization: Insert names, favorite products, purchase history — each email with unique content.
• Reporting: Open rates, click-through rates, unsubscribe rates — know which emails are effective.

Social Hub - Post to Multiple Channels with 1 Click

Manage social media professionally without hiring an agency:

• AI post writing: Just provide a topic, AI generates content for Facebook, Instagram, Zalo.
• Multi-channel posting: 1 post → simultaneously post to Facebook Page, Instagram, LinkedIn, YouTube.
• Schedule posts: Plan your week, GTG CRM posts at the scheduled time.
• Track interactions: View likes, comments, shares from all channels in one dashboard.

Facebook & Google Ads — Accurate ROI Measurement

Run smarter ads, no need to be a marketing expert:

• Manage Facebook Ads + Google Ads from one dashboard within GTG CRM.
• Track orders from ads: Know exactly how many customers and how much revenue each ad brings in.
• AI ad image creation: Create professional banners and creatives with AI Image Studio.
• Smart retargeting: Automatically re-target customers who visited your website but didn't purchase.

Solutions by Industry

Restaurants / Coffee Shops (F&B)

• AI chatbot automatically takes table reservations via Zalo — confirms instantly, sends menus.
• Automatic appointment reminders 2 hours before for customers who have booked tables.
• Manage regular customers: know their favorite dishes, usual visiting times.
• Send promotions via Zalo/email to customers who haven't visited in a while.

Spas / Beauty Salons

• Automatic spa appointment reminders via Zalo — reduces no-shows by 50%.
• Manage treatment history: know which stage of treatment a customer is in, what consultation is needed next.
• AI creates professional before/after photos for marketing.
• Send birthday offers + automatic treatment reminders.

Training Centers / Education

• CRM pipeline to track students: from consultation → registration → studying → graduation.
• Enrollment campaign emails: send information about new courses to parent/student lists.
• Automation to remind about tuition fees and class schedules.
• Professional enrollment landing pages — create in 5 minutes.

Real Estate

• Deal management pipeline: track each customer → house viewing → negotiation → contract signing.
• Landing pages for each project — automatically capture leads.
• Follow-up automation: 2 days after house viewing → send detailed information + offers.
• Email campaigns for potential customer lists.

Get Started in Just 3 Steps

Step	Action	Time
Step 1	Register for a free account — get 36,888 credits instantly	2 minutes
Step 2	Connect channels: add Zalo OA, Facebook Page, Email to the multi-channel inbox	5 minutes
Step 3	Enable AI Chatbot + set up automation — start automating customer care	10 minutes

36,888 Free Credits = Try All Features

When you register for GTG CRM, you get 36,888 free credits — enough for:

Feature	Usage Amount	Equivalent To
Multi-channel inbox (Zalo, FB, Email)	~1 month of usage	Manage all customer messages
AI Chatbot auto-reply	~500 chat sessions	24/7 replies - no need for a live agent
Email marketing	~2,000 emails	Send promotions, appointment reminders to customers
AI social media post writing	~50 posts	1 month of content without hiring a copywriter
AI marketing image creation	~200 images	Professional banners, posters, product images
Automation workflows	Unlimited	Welcome, follow-up, appointment reminders — run automatically

No credit card required. No commitment. Only buy more credits when you run out.

Comparison: GTG CRM vs Current Management Methods

Criteria	Old way (5+ tools)	GTG CRM
Message management	Switching between Zalo, Messenger, Email	✅ 1 inbox — all channels on one screen
Replying to customers outside working hours	No one replies — lost customers	✅ AI Chatbot replies 24/7 on all channels
Customer management	Excel, notebook, memory	✅ Smart CRM — complete history, follow-up reminders
Re-engaging old customers	Forgotten, no system	✅ Automation sends promotions, appointment reminders, win-back offers automatically
Email marketing	Separate Mailchimp/MailerLite, complicated	✅ Integrated drag-and-drop email builder + bulk sending
Social media posting	Write and post manually to each channel	✅ AI writes posts + automatic multi-channel posting
Facebook advertising	Unsure of ROI, complicated ads manager	✅ Manage ads within CRM, track customers from ads
Cost/month	~500K-2M (Mailchimp + other tools)	From 199K/month (Basic package)

Pricing for Small Businesses

Conclusion

Package	Price/month	Credits/month	Suitable for
Free	0đ	36,888 credits (one-time)	Try all features
Basic	199,000đ	80,000 credits	Small shops, 1-3 employees, basic inbox + CRM
Startup	449,000đ	192,600 credits (+7%)	Businesses with 3-10 employees, needing AI chatbot + automation
Growth	639,000đ	275,000 credits (+10%)	Businesses with 10-15 employees, needing full marketing + AI
Professional	1,029,000đ	448,000 credits (+12%)	Store chains, multiple branches, full features

For small businesses, managing customers, messages, and marketing with multiple separate tools can lead to overwhelming workloads and missed sales opportunities. An integrated CRM system helps businesses manage all customers, messages, ads, and after-sales care in a single platform. With GTG CRM, business owners can automate many crucial processes, enhance customer experience, and operate more professionally even with a small team.