You run a restaurant, customers call to reserve a table during peak hours, and the staff are busy serving, so no one answers the phone. Customers message you on Zalo at 11 PM, and you only see the message the next morning. The result? Lost customers, lost revenue .

The Current State of Vietnamese Restaurants

• 70% of reservations are made via Zalo, Facebook, or phone — not through any other system.
• The service staff also answer messages → poor quality service.
• Peak hours (11am-1pm, 6pm-8pm): nobody has time to reply to messages.
• Outside of business hours : "waiting" message → customer booked a table at another restaurant.

Solution: AI Chatbot + Automated Table Reservation

GTG CRM provides an AI chatbot integrated with Zalo, Facebook Messenger, and website Live Chat – automatically answering customer inquiries 24/7 and taking table reservations without the need for staff.

How It Works

A customer messaged on Zalo: "Is there a table available for 4 people at 7 PM tonight?"

↓

AI Chatbot provides automated responses:

"Hello! 🍽️ We still have a table for 4 people available at 7 PM tonight."

Want to make a reservation right now? Please let me know:

• Name of the person who placed it
• Phone number
• Special requests (if any)

↓

Customer provides information

↓

Chatbot confirmation + Booking creation in CRM system

↓

Send a confirmation message to the customer (via Zalo).

↓

Automatic reminders before appointments

Detailed Features

1. AI Chatbot - Intelligent Response 24/7

The chatbot is trained using your restaurant's data:

• Menu, prices, and current promotions.
• Opening hours, address, parking
• Reservation and Cancellation Policy
• FAQ (Frequently Asked Questions)

Chatbots don't just answer yes/no — they understand the context:

• "Do you have vegetarian options?" → Suggest a vegetarian menu
• "Do you have a private room for 20 people?" → VIP room booking instructions
• "How much is the buffet?" → Please send the price list and reservation link.

2. Multi-Channel - One Inbox for Everything

No matter where the customer is messaging from, it all leads to the same place:

• Zalo OA (the #1 channel in Vietnam)
• Facebook Messenger
• Live Chat on the website
• E-mail

Staff can manage all messages from a single inbox — no need to open four separate apps.

3. Automation Follow-up

After the meal, the system automatically:

• Send a thank-you message (via Zalo/SMS)
• Send a discount coupon for your next purchase.
• Remind guests to return (e.g., after a 30-day visit).

Realistic Scenario

Scenario 1: Make a reservation outside of regular hours.

• 22:00 — Customer messaged on Zalo: "Can we have 5 people for lunch tomorrow?"
• The chatbot responded immediately, confirming the reservation.
• The next morning, the restaurant already had the booking information.

Scenario 2: Ask for the menu + make a reservation

• The customer asked: "Do you have any fresh seafood? How much does it cost?"
• The chatbot sends the seafood menu, prices, and photos.
• Customers decide to book a table directly in the chat.

Scenario 3: The VIP guest returns.

• System for identifying returning customers via phone number.
• Chatbot: "Hello Mr. Minh! You liked our wagyu beef last time. This week we have a 20% discount on it!"
• Personalizing the experience → increasing return rates

Expense

Restaurant Package Offer

Start in 15 Minutes

1. Sign up for GTG CRM → receive 66,888 free credits
2. Connect Zalo OA and Facebook Page
3. Set up a chatbot with restaurant menu and information.
4. Turn on the chatbot → start taking table reservations automatically.

Conclude

In a context where customers increasingly prefer making reservations via Zalo, Facebook, and websites, manual responses can easily lead to restaurants missing out on business opportunities. AI chatbots automate customer service, reservation taking, and support 24/7 without relying on staff. With GTG CRM, restaurants can manage all messages, bookings, and customer data on a single system, thereby enhancing customer experience and optimizing revenue.