You are running a restaurant, customers call to book a table during peak hours, staff are busy serving and no one answers. Customers message via Zalo at 11 PM and only see the message the next morning. The result? Lost customers, lost revenue.

The Reality of Vietnamese Restaurants

  • 70% of table bookings are made via Zalo, Facebook, or phone - not through any system.
  • Serving staff also handle replying to messages -> resulting in poor service quality.
  • Peak hours (11 AM - 1 PM, 6 PM - 8 PM): no one has time to reply to messages.
  • Outside of operating hours: messages "wait" -> customers book tables at other restaurants.

Solution: AI Chatbot + Automated Table Booking

GTG CRM provides an AI Chatbot integrated with Zalo, Facebook Messenger, and Live Chat on the website - automatically answering customers 24/7 and taking table bookings without needing staff.

How It Works

Customer messages on Zalo: "Do you have a table for 4 tonight at 7 PM?"

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AI Chatbot automatically replies:

"Hello! 🍽️ We have a table for 4 available tonight at 7 PM.

Would you like to book now? Please provide:

  • Name for the booking
  • Phone number
  • Special requests (if any)

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Customer provides information

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Chatbot confirms + creates a booking in the CRM system

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Sends a confirmation message to the customer (via Zalo)

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Automatic reminder before the appointment

Detailed Features

1. AI Chatbot - Intelligent 24/7 Replies

The chatbot is trained with your restaurant's data:

  • Menu, prices, current promotions
  • Opening hours, address, parking
  • Booking and cancellation policies
  • FAQs (Frequently Asked Questions)

The chatbot doesn't just answer yes/no — it understands context:

  • "Do you have vegetarian options?" → suggests the vegetarian menu
  • "Do you have a private room for 20 people?" → guides to booking a VIP room
  • "How much is the buffet?" → sends the price list + booking link

AI automatically answers customers

2. Multi-Channel - 1 Inbox for Everything

Customer messages from anywhere come to one place:

  • Zalo OA (the #1 channel in Vietnam)
  • Facebook Messenger
  • Live Chat on the website
  • Email

Multi-channel inbox

Staff manage all messages from a single inbox — no need to open 4 separate apps.

3. Automation Follow-up

After the meal, the system automatically:

  • Sends a thank-you message (via Zalo/SMS)
  • Sends a discount voucher for the next visit
  • Reminds customers to return (e.g., after 30 days of no visits)

Real-World Scenarios

Scenario 1: Booking Outside of Hours

  • 10:00 PM — Customer messages on Zalo: "Can I book a table for 5 tomorrow lunch?"
  • Chatbot replies immediately, confirming the booking.
  • The next morning, the restaurant already has the booking information.

Scenario 2: Inquiring about the Menu + Booking

  • Customer asks: "Do you have fresh seafood? How much is it?"
  • Chatbot sends the seafood menu + prices + photos.
  • Customer decides → books a table right in the chat.

Scenario 3: VIP Customer Returns

  • The system recognizes an existing customer by phone number.
  • Chatbot: "Hello Mr. Minh! Last time you enjoyed the wagyu beef. This week we have a 20% discount on this dish!"
  • Personalized experience → increases return rate.

Cost

Method Cost/month Effectiveness
Hiring staff to reply to messages 5-8 million VND/month Only replies during operating hours
Hiring a freelance fanpage admin 3-5 million VND/month Not specialized for restaurants
GTG CRM AI Chatbot From 199,000 VND/month 24/7, no days off

Recommended Packages for Restaurants

Package Price Credits Sufficient for
Basic 199,000 VND/month 80,000 credits Small restaurants (< 50 bookings/month)
Starter 449,000 VND/month 192,600 credits Medium-sized restaurants
Growth 639,000 VND/month 275,000 credits Restaurant chains with 2-3 branches
Professional 1,029,000 VND/month 448,000 credits Large chains, multiple branches

Get Started in 15 Minutes

  1. Register for GTG CRM → receive 36,888 free credits
  2. Connect your Zalo OA + Facebook Page
  3. Set up the chatbot with your menu and restaurant information
  4. Activate the chatbot → start receiving automated bookings

Conclusion

In a landscape where customers increasingly prefer booking tables via Zalo, Facebook, and websites, manual replies can easily cause restaurants to miss business opportunities. AI Chatbot helps automate consultation, table bookings, and customer care 24/7 without relying on staff. With GTG CRM, restaurants can manage all messages, bookings, and customer data within a single system, thereby enhancing customer experience and optimizing revenue.