If you manage a coffee shop, spa, training center, retail store, or any service with 2-20 employees, you're probably all too familiar with this scene:

• Customer messages are scattered across various platforms : personal Zalo accounts, Zalo Official Accounts, Facebook Messenger, Instagram DMs, and email — each channel using a separate app.
• Customers message at 11 PM : Asking about prices, scheduling appointments, seeking advice — you can't answer manually 24/7.
• Customer management using Excel : Unsure which customers return, which have disappeared for 3 months, and which need appointment reminders.
• Running Facebook ads but not measuring ROI : Unsure how many customers came from ads, how many from referrals.
• Doing everything by myself : Marketing, sales, customer service, financial management — no support team.

78% of small businesses in Vietnam still manage their customers using notebooks or Excel spreadsheets. The result: missed potential customers, inability to follow up with existing customers, and lost revenue from opportunities that could have been closed.

GTG CRM - Transforming Small Businesses into Professional Enterprises

GTG CRM helps you operate a business 10 times larger, with just 2-3 employees, as professionally as a larger company. All messaging, customer relations, advertising, and customer care are in a single platform.

Features for Small Businesses

Multi-Channel Inbox - Zalo + Facebook + Email = One Single Place

All messages from Zalo OA, Facebook Messenger, Instagram DM, Email, Live Chat, and website are consolidated into a single inbox. You can:

• View and reply to messages from all channels in one interface — no need to switch between apps.
• Categorize conversations by status: new, in progress, closed, need follow-up.
• Assign a responsible employee to each conversation.
• View your full interaction history: from your first message to your most recent purchase.

AI Chatbot - You Sleep, the AI ​​Works 24/7

GTG CRM's AI chatbot automatically responds to customers on all channels, even outside of business hours:

• Frequently Asked Questions : Prices, address, opening hours, services — AI provides instant answers.
• Automated booking system : Customers message on Zalo to reserve a restaurant table or book a spa appointment — AI confirms immediately.
• Product/service consultation : AI understands your knowledge base and provides accurate advice.
• Transfer to a staff member when needed : If the question is complex, the AI ​​will automatically transfer it to a real staff member.

👥 CRM - Professional Customer Management

No more Excel, no more notebooks. GTG CRM helps you know each customer in detail:

• Complete customer profile : Name, phone number, email, purchase history, consultation notes.
• Sales pipeline : Track the status of each deal, from initial contact to closing the sale.
• Customer segmentation : VIP customers, new customers, infrequent customers – each group requires a different level of care.
• Automated reminders : GTG CRM reminds you to follow up with customers at the right time.

Automation - Automating the Care Process

Set it up once, run it forever. Automation workflows help you:

• Welcome flow : New customers register → automatically receive a welcome email + promotional voucher.
• Automatic follow-up : If no deal is closed after 3 days of consultation → a gentle reminder message will be automatically sent.
• Appointment reminder : 24 hours in advance → Send a Zalo message to the customer to confirm the spa/restaurant appointment.
• Win-back : If a customer doesn't return within 30 days, send them a "We miss you" offer.
• Birthday : Automatically send birthday greetings and vouchers to customers.

Email Marketing - Effective Customer Retention

Send professional marketing emails without Mailchimp or MailerLite:

• Drag and drop to create beautiful emails with the intuitive Email Builder.
• Send bulk messages to thousands of customers at once (Amazon SES integration)
• Personalization : Include names, favorite products, purchase history — each email has its own content.
• Report : Open rates, click-through rates, unsubscribe rates — instantly know which emails are effective.

Social Hub - Post to Multiple Channels with Just One Click

Manage your social media professionally without hiring an agency:

• AI content creation : Just suggest a topic, and AI will generate content for Facebook, Instagram, and Zalo.
• Multi-channel posting : 1 post → simultaneously posted to Facebook Page, Instagram, LinkedIn, and YouTube
• Schedule posts : Plan your entire week, and GTG CRM will automatically post on time.
• Track interactions : See likes, comments, and shares from all channels in one dashboard.

Facebook & Google Ads — Accurate ROI Measurement

Run smarter ads, you don't need to be a marketing expert:

• Manage Facebook Ads and Google Ads from a single dashboard in GTG CRM.
• Track orders from ads : Know exactly how many customers and revenue each ad brings in.
• AI-powered advertising image creation : Create professional banners and creative designs using AI Image Studio.
• Smart Retargeting : Automatically re-advertise to customers who visited the website but did not make a purchase.

Industry-Specific Solutions

Restaurant / Cafe (F&B)

• AI chatbot automatically takes table reservations via Zalo — confirms instantly, sends menu.
• Automatic reminders will be sent 2 hours in advance to guests who have made reservations.
• Regular customer management: knowing what customers like to eat, or what time they visit.
• Send promotions via Zalo/email to customers who haven't visited in a while.

Spa / Beauty Salon

• Automatic spa appointment reminders via Zalo — reduces customer no-shows by 50%.
• Manage treatment history: know which stage the client is at and what further advice they need.
• AI creates professional before/after images for marketing.
• Send birthday offers + automatic treatment reminders

Training/Education Center

• CRM pipeline tracks students: from consultation → registration → in progress → graduation
• Email recruitment campaign: sending information about new courses to a list of parents/students.
• Automation reminds you to pay tuition fees and check your class schedule.
• Professional recruitment landing page — create in 5 minutes

Real estate

• Pipeline deal management: tracking each client → viewing properties → negotiation → contract signing
• Landing page for each project — automated lead generation.
• Automation follow-up: after viewing the house for 2 days → send detailed information + offers
• Email campaign for a list of potential customers.

Get Started in Just 3 Steps

66,888 Free Credits = Try All Features

When you sign up for GTG CRM, you immediately receive 66,888 free credits — enough to:

No credit card required. No commitment. You only need to buy more when you've used up your credits.

Comparison: GTG CRM vs. Current Management Methods

Pricing for Small Businesses

Conclude

For small businesses, managing customers, messages, and marketing using multiple separate tools can easily lead to overload and missed sales opportunities. An integrated CRM system helps businesses manage all aspects of customer relations, messaging, advertising, and after-sales service in a single platform. With GTG CRM, business owners can automate many critical processes, enhance customer experience, and operate more professionally, even with a small team.