If you're managing a cafe, spa, training center, retail store, or any service business with 2-20 employees, you're probably all too familiar with this scenario:
- Scattered customer messages: Personal Zalo, Zalo OA, Facebook Messenger, Instagram DM, Email — each channel has its own app
- Customers message at 11 PM: Asking for prices, booking appointments, consulting — you can't manually reply 24/7
- Managing customers with Excel: Don't know which customers return, which have "disappeared" for 3 months, which need appointment reminders
- Running Facebook ads but can't measure ROI: Don't know how many customers come from ads, how many from referrals
- Doing everything yourself: Marketing, sales, customer care, financial management — no support team
78% of Vietnamese small businesses still manage customers with notebooks or Excel. The result: missing out on potential customers, failing to re-engage existing ones, and losing revenue from opportunities that could have been closed.
GTG CRM - Turning Small Businesses into Professional Enterprises
GTG CRM helps you operate professionally like a business 10 times your size, with just 2-3 employees. All messages, customers, ads, and care are on one single platform.
| Before using GTG CRM | After using GTG CRM |
|---|---|
| Opening 5 separate apps: Zalo, Messenger, Instagram, Email, phone | ✅ 1 inbox — all messages from every channel on one screen |
| Replying to customers manually, missing messages outside business hours | ✅ AI Chatbot replies automatically 24/7 on Zalo, Facebook, website |
| Managing customers with Excel, not knowing who needs follow-up | ✅ Smart CRM — categorizes, reminds, and cares for customers automatically |
| Sending promotions manually, not personalized | ✅ Automated email marketing — sends to the right people at the right time |
| Posting on Facebook/Instagram manually every day | ✅ AI writes posts + posts automatically to multiple channels simultaneously |
| Running Facebook ads but unable to track results | ✅ Manage Facebook Ads + Google Ads directly within CRM |
Features for Small Businesses
Multi-Channel Inbox - Zalo + Facebook + Email = 1 Unified Place
All messages from Zalo OA, Facebook Messenger, Instagram DM, Email, and website Live Chat are consolidated into a single inbox. You can:
- View and reply to messages from all channels in one interface — no need to switch between apps
- Categorize conversations by status: new, consulting, closed, needs follow-up
- Assign staff responsible for each conversation
- View full interaction history: from the first message to the most recent purchase
AI Chatbot - You Sleep, AI Works 24/7
GTG CRM's AI Chatbot automatically answers customers on all channels, even outside of working hours:
- Answers frequently asked questions: Prices, addresses, opening hours, services — AI replies instantly
- Receives bookings automatically: Customers message Zalo to book a restaurant table or spa appointment — AI confirms immediately
- Consults on products/services: AI understands your knowledge base and provides accurate advice
- Transfers to staff when needed: If the question is complex, AI automatically transfers it to a human agent
👥 CRM - Professional Customer Management
No more Excel, no more notebooks. GTG CRM helps you know each customer intimately:
- Complete customer profiles: Name, phone number, email, purchase history, consultation notes
- Sales pipeline: Track the status of each deal, from the initial contact to closing the order
- Customer segmentation: VIP customers, new customers, customers who haven't returned in a while, each group with a specific care strategy
- Automatic reminders: GTG CRM reminds you to follow up with customers at the right time
Automation - Automate Care Processes
Set up once, run forever. Automation workflows help you:
- Welcome flow: New customer registers → automatically send a welcome email + discount voucher
- Automatic follow-up: 3 days after consultation without closing the deal → send a gentle reminder message
- Appointment reminders: 24 hours prior → Zalo message to confirm spa/restaurant appointments
- Win-back: Customers haven't returned in 30 days → send a "We Miss You" offer
- Birthdays: Automatically send birthday wishes + birthday voucher to customers
Email Marketing - Retain Customers Effectively
Send professional email marketing without needing Mailchimp or MailerLite:
- Drag-and-drop email creation with an intuitive Email Builder
- Bulk sending to thousands of customers simultaneously (integrated with Amazon SES)
- Personalization: Insert names, favorite products, purchase history — each email with unique content
- Reporting: Open rates, click rates, unsubscribe rates — know which emails are effective
Social Hub - Post to Multiple Channels with 1 Click
Manage social media professionally without hiring an agency:
- AI-powered content writing: Just provide a topic, and AI generates content for Facebook, Instagram, Zalo
- Multi-channel posting: 1 post → simultaneously post to Facebook Page, Instagram, LinkedIn, YouTube
- Scheduled posting: Plan your week, and GTG CRM will post at the right time
- Track engagement: View likes, comments, shares from all channels in one dashboard
Facebook & Google Ads — Accurate ROI Measurement
Run smarter ads, no need to be a marketing expert:
- Manage Facebook Ads + Google Ads from one dashboard within GTG CRM
- Track orders from ads: Know exactly how many customers and how much revenue each ad brings in
- AI-generated ad creatives: Create professional banners and creatives with AI Image Studio
- Smart retargeting: Automatically advertise to customers who visited your website but didn't purchase
Solutions by Industry
Restaurants / Cafes (F&B)
- AI chatbot automatically takes table reservations via Zalo — confirms instantly, sends menus
- Automatic appointment reminders 2 hours prior for customers who have booked tables
- Manage regular customers: know their favorite dishes, typical visit times
- Send promotions via Zalo/email to customers who haven't visited in a while
Spas / Beauty Salons
- Automatic spa appointment reminders via Zalo — reduces no-shows by 50%
- Manage treatment history: know which stage a customer is at, what needs to be advised next
- AI creates professional before/after photos for marketing
- Send birthday offers + automatic treatment reminders
Training Centers / Education
- CRM pipeline to track students: from consultation → registration → learning → graduation
- Email campaigns for student recruitment: send information about new courses to lists of parents/students
- Automation for tuition fee reminders, class schedule reminders
- Professional student recruitment landing pages — create in 5 minutes
Real Estate
- Deal management pipeline: track each customer → viewing → negotiation → contract signing
- Landing pages for each project — automated lead generation
- Automation for follow-ups: 2 days after viewing → send detailed information + offers
- Email campaigns for lists of potential customers
Getting Started in Just 3 Steps
| Step | Action | Time |
|---|---|---|
| Step 1 | Sign up for a free account — receive 36,888 credits instantly | 2 minutes |
| Step 2 | Connect channels: add Zalo OA, Facebook Page, Email to the multi-channel inbox | 5 minutes |
| Step 3 | Activate AI Chatbot + set up automation — start automatically caring for customers | 10 minutes |
36,888 Free Credits = Try All Features
When you sign up for GTG CRM, you get 36,888 free credits — enough to:
| Feature | Usage Amount | Equivalent To |
|---|---|---|
| Multi-channel Inbox (Zalo, FB, Email) | ~1 month of usage | Manage all customer messages |
| AI Chatbot automatic replies | ~500 chat sessions | 24/7 replies - no need for staff on duty |
| Email marketing | ~2,000 emails | Send promotions, appointment reminders to customers |
| AI social media post writing | ~50 posts | 1 month of content without hiring a copywriter |
| AI marketing image generation | ~200 images | Professional banners, posters, product images |
| Automation workflows | Unlimited | Welcome, follow-up, appointment reminders — run automatically |
No credit card required. No commitment. Only buy more credits when you run out.
Comparison: GTG CRM vs Current Management Methods
| Criteria | Old Method (5+ tools) | GTG CRM |
|---|---|---|
| Message Management | Switching between Zalo, Messenger, Email | ✅ 1 inbox — all channels on one screen |
| Replying to customers outside hours | No one replies — lost customers | ✅ AI Chatbot replies 24/7 on all channels |
| Customer Management | Excel, notebook, memorization | ✅ Smart CRM — full history, follow-up reminders |
| Re-engaging old customers | Forgotten, no system | ✅ Automation for sending offers, appointment reminders, win-back campaigns |
| Email Marketing | Separate Mailchimp/MailerLite, complex | ✅ Built-in drag-and-drop email builder + bulk sending |
| Social media posting | Write and post manually to each channel | ✅ AI writes posts + automatic multi-channel posting |
| Facebook Ads | Cannot measure ROI, complex ads manager | ✅ Manage ads within CRM, track customers from ads |
| Monthly Cost | ~500K-2M (Mailchimp + other tools) | From 199K/month (Basic plan) |
Pricing for Small Businesses
Conclusion
| Plan | Price/month | Credits/month | Suitable for |
|---|---|---|---|
| Free | 0đ | 36,888 credits (one-time) | Try all features |
| Basic | 199,000đ | 80,000 credits | Small stores, 1-3 employees, basic inbox + CRM |
| Starter | 449,000đ | 192,600 credits (+7%) | Businesses with 3-10 employees, needing AI chatbot + automation |
| Growth | 639,000đ | 275,000 credits (+10%) | Businesses with 10-15 employees, needing full marketing + AI |
| Professional | 1,029,000đ | 448,000 credits (+12%) | Chains of stores, multiple branches, full features |
For small businesses, managing customers, messages, and marketing with multiple separate tools can easily become overwhelming and lead to missed sales opportunities. An integrated CRM system helps businesses manage all customers, messages, ads, and after-sales care on a single platform. With GTG CRM, business owners can automate many important processes, enhance customer experience, and operate more professionally even with a small team.
