Are you running a restaurant, and customers call to book a table during peak hours, but your staff are busy serving and can't answer? A customer messages you on Zalo at 11 PM, and you only see the message the next morning. The result? Lost customers, lost revenue.

Current Situation in Vietnamese Restaurants

  • 70% of table reservations are made via Zalo, Facebook, or phone calls — not through any system.
  • Serving staff also handle replying to messages → leading to lower quality service.
  • Peak hours (11 AM-1 PM, 6 PM-8 PM): no one has time to reply to messages.
  • Outside working hours: messages "wait" → customers book tables at other restaurants.

Solution: AI Chatbot + Automatic Table Reservations

GTG CRM provides an AI Chatbot integrated with Zalo, Facebook Messenger, and Live Chat on your website — automatically answering customers 24/7 and taking table reservations without needing staff.

How it Works

Customer messages on Zalo: "Do you have a table for 4 tonight at 7 PM?"

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AI Chatbot replies automatically:

"Hello! 🍽️ We still have a table for 4 tonight at 7 PM.

Would you like to book now? Please provide:

  • Name for the reservation
  • Phone number
  • Special requests (if any)

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Customer provides information.

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Chatbot confirms & creates a booking in the CRM system.

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Sends a confirmation message to the customer (via Zalo).

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Sends an automatic reminder before the reservation time.

Detailed Features

1. AI Chatbot - Smart 24/7 Replies

The chatbot is trained with your restaurant's data:

  • Menu, prices, current promotions
  • Opening hours, address, parking
  • Reservation and cancellation policies
  • FAQs (frequently asked questions)

The chatbot doesn't just reply with "yes/no" — it understands context:

  • "Do you have vegetarian options?" → suggests the vegetarian menu.
  • "Do you have a private room for 20 people?" → guides on booking a VIP room.
  • "How much is the buffet?" → sends the price list + booking link.

AI automatically answers customers

2. Multi-Channel - 1 Inbox for All

Customer messages from anywhere come to one place:

  • Zalo OA (the #1 channel in Vietnam)
  • Facebook Messenger
  • Live Chat on the website
  • Email

Multi-channel inbox

Staff manage all messages from a single inbox — no need to open 4 separate apps.

3. Automation Follow-up

After the meal, the system automatically:

  • Sends a thank-you message (via Zalo/SMS).
  • Sends a discount voucher for the next visit.
  • Reminds customers to return (e.g., after 30 days of no visit).

Real-Life Scenarios

Scenario 1: Booking Outside Hours

  • 10:00 PM — Customer messages on Zalo: "Can I book for 5 people tomorrow for lunch?"
  • Chatbot replies immediately, confirming the reservation.
  • The next morning, the restaurant already has the booking information.

Scenario 2: Inquiring About Menu + Booking

  • Customer asks: "Do you have fresh seafood? What are the prices?"
  • Chatbot sends the seafood menu, prices, and photos.
  • Customer decides → books a table right in the chat.

Scenario 3: Returning VIP Customer

  • The system identifies returning customers by phone number.
  • Chatbot: "Hello Mr. Minh! Last time you enjoyed the wagyu beef. This week, we have a 20% discount on this dish!"
  • Personalized experience → increases repeat visits.

Costs

Method Cost/Month Effectiveness
Hiring staff to reply to messages 5-8 million VND/month Only replies during working hours
Hiring a freelance Fanpage admin 3-5 million VND/month Not specialized for restaurants
GTG CRM AI Chatbot From 199,000 VND/month 24/7, no days off

Recommended Packages for Restaurants

Package Price Credits Sufficient for
Basic 199,000 VND/month 80,000 credits Small restaurant (< 50 bookings/month)
Starter 449,000 VND/month 192,600 credits Medium-sized restaurant
Growth 639,000 VND/month 275,000 credits Restaurant chain (2-3 branches)
Professional 1,029,000 VND/month 448,000 credits Large chain, multiple branches

Get Started in 15 Minutes

  1. Sign up for GTG CRM → get 36,888 free credits.
  2. Connect your Zalo OA + Facebook Page.
  3. Set up the chatbot with your menu and restaurant information.
  4. Turn on the chatbot → start receiving automatic table reservations.

Conclusion

In an era where customers increasingly prefer to book tables via Zalo, Facebook, and websites, manual replies can easily cause restaurants to miss business opportunities. AI Chatbot helps automate consultation, table reservations, and customer care 24/7 without relying on staff. With GTG CRM, restaurants can manage all messages, bookings, and customer data within a single system, thereby enhancing customer experience and optimizing revenue.