The Vietnamese e-commerce market is growing at an astonishing rate, reaching 16.2 billion USD in 2023 and projected to grow 20% annually. In this fiercely competitive landscape, sellers not only need to sell products but also effectively manage the entire process from sourcing, product promotion, order processing, to customer service and tax compliance.
The reality is that most Vietnamese e-commerce sellers use 5 to 7 different tools to operate: Shopee Seller Center for orders, GHN Dashboard for shipping, Excel for inventory management, MISA for electronic invoices, Canva for graphic design, and many other tools. Switching between these tools is not only time-consuming but also prone to errors and loss of important information.
So, is there a solution that helps sellers manage all e-commerce activities in a single system, thereby saving costs, increasing efficiency, and focusing on business development?
Current Challenges Faced by Vietnamese E-commerce Sellers
To better understand the challenges sellers are facing, we need to look at the overall picture of the current e-commerce operational process.
The Complexity of Using Multiple Disconnected Tools
A typical workday for an e-commerce seller usually starts by opening 5 or more browser tabs simultaneously: Shopee Seller Center for orders, Lazada Seller Center for product updates, GHN Dashboard to check shipping status, an Excel file for inventory management, and MISA or EasyInvoice software for issuing electronic invoices. Constantly switching between these tools not only causes distraction but also severely reduces work productivity.
Wasting Time on Repetitive, Non-Value-Adding Tasks
According to surveys, e-commerce sellers spend an average of 3 hours per day just on data duplication tasks: copying order information from Shopee to the shipping software, manually updating inventory when new orders come in, re-entering customer information to issue invoices. These are tasks that can be fully automated, but due to the lack of integrated tools, sellers still have to do them manually every day.
Constant Errors Due to Manual Data Entry
When data has to be entered manually multiple times into different systems, the risk of errors is inevitable. Delivering to the wrong customer address, updating incorrect inventory quantities, forgetting to issue electronic invoices for completed orders are common mistakes. Each small error like this can lead to customer complaints, loss of seller ratings on the platform, and even penalties for violating tax laws.
Overselling and Loss of Credibility Issues
Because inventory is not automatically synchronized across platforms, sellers often fall into an overselling situation: a product is sold out on Shopee but still shows as available on Lazada and TikTok Shop because it hasn't been updated in time. The result is canceled orders, refunds to customers, deductions in seller scores, and loss of customer trust.
Pressure to Comply with Electronic Invoices from 2026
Decree 123/2020/ND-CP stipulates that all business households with revenue above 100 million VND per year must use electronic invoices from 2026. For most e-commerce sellers, issuing electronic invoices in compliance with regulations remains a major challenge due to a lack of legal knowledge and appropriate tools.
Lack of Data for Business Decisions
When sales data is scattered across multiple platforms and tools, sellers cannot get an overall view of their business situation. They don't know exactly which platform is generating the highest profit, which products should be promoted more, or which times of the year have the highest revenue. The lack of this information makes every business decision based on intuition and high risk.
GTG CRM - The All-In-One E-commerce Management Platform Exclusively for Vietnamese Sellers
Understanding the challenges faced by e-commerce sellers, GTG CRM has been designed as a comprehensive solution, integrating all the necessary tools to run a successful e-commerce business. Instead of having to buy and learn how to use 5 to 7 different software, you only need one platform to manage every aspect of your online business operations.
GTG CRM is not just an order management tool; it is a complete ecosystem including: multi-platform e-commerce management, shipping integration, smart inventory and stock management, automatic electronic invoicing, AI content support tools, a customer service CRM system, and in-depth data analysis reports. Everything is seamlessly connected, allowing data to flow automatically between modules without manual intervention.
| Before using GTG CRM | After using GTG CRM |
|---|---|
| Shopee Seller Center + Lazada Seller Center + TikTok Seller Center | 1 dashboard - view all orders from all platforms |
| Separate GHN Dashboard, copy-paste order codes | Create GHN/ViettelPost shipping orders directly in the system |
| Excel for inventory management, manual updates | Inventory automatically synchronized upon new order |
| MISA/EasyInvoice for electronic invoices | Issue electronic invoices immediately upon order completion |
| No summary reports | Real-time revenue, profit, inventory reports |
Features for E-commerce Sellers
Multi-Platform Order Management
All orders from Shopee, Lazada, TikTok Shop are synchronized to a single location. You can:
- View all orders from all platforms in 1 table – filter by platform, status, order date
- Process orders in bulk: confirm, pack, create shipping orders for multiple orders at once
- Track shipping status in real-time – know immediately which orders are in transit, which are returned
- Automatically update order status back to e-commerce platforms after processing
GHN & ViettelPost Shipping Integration
No need to open separate GHN/ViettelPost tabs. Directly within GTG CRM:
- Automatically create shipping orders when confirming an order
- Print shipping labels & tracking codes in bulk
- Automatically calculate shipping fees based on distance and weight
- Track shipping status from pickup → delivering → delivered
Synchronized Inventory Management
Inventory is automatically synchronized across all platforms. When an order on Shopee is confirmed, the inventory on Lazada and TikTok Shop also decreases accordingly.
- Multi-warehouse management: main warehouse, sub-warehouse, partner warehouse
- Automatic low-stock alerts when inventory falls below safe levels
- Inbound/outbound with barcode scan
- Real-time inventory reports – know exactly how much stock is left
Automatic Electronic Invoicing
From 2026, all online business households are required to issue electronic invoices. GTG CRM has this feature built-in:
- Automatically create electronic invoices when orders are completed
- Fully comply with the regulations of the General Department of Taxation
- Issue monthly/quarterly tax reports
- Manage incoming invoices
AI Support for Sales
GTG CRM integrates AI to help sellers save time:
- AI for product descriptions – enter product name, AI generates attractive descriptions for Shopee/Lazada
- AI for product image generation – create white background, lifestyle, and promotional images from one original photo
- AI chatbot for customer service – automatically answers frequently asked questions on all channels
- AI for sales analysis – suggest products to promote, which platforms to optimize
Getting Started in Just 3 Steps
| Step | Action | Time |
|---|---|---|
| Step 1 | Register for a free account – get 36,888 credits immediately | 2 minutes |
| Step 2 | Connect e-commerce platforms: add Shopee, Lazada, TikTok Shop to the system | 5 minutes |
| Step 3 | Start managing: view orders, process orders, create shipping orders, issue invoices | Immediately |
36,888 Free Credits = Try All Features
When you register for GTG CRM, you immediately receive 36,888 free credits – enough to:
| Feature | Number of Uses | Equivalent to |
|---|---|---|
| Synchronize & process orders | ~6,000 orders | 4-6 months for a shop with 50 orders/day |
| Issue electronic invoices | ~1,500 invoices | Comply with the law immediately |
| AI product image generation | ~200 images | Professional images without a designer |
| AI product description writing | ~500 descriptions | Save weekly content writing time |
| AI chatbot for customer replies | ~2,000 messages | 24/7 replies, no need for a live agent |
No credit card required. No commitment. Only buy more when you run out of credits.
Comparison: GTG CRM vs. Current Management Methods
| Criterion | Old Way (5 software) | GTG CRM |
|---|---|---|
| Order Management | Open 3 separate Seller Centers | 1 dashboard for all platforms |
| Inventory Synchronization | Manual updates via Excel | Automatic upon new order |
| Shipping Order Creation | Copy-paste to GHN/ViettelPost | 1-click order creation within the system |
| Electronic Invoices | Separate software (MISA/EasyInvoice) | Built-in, automatic issuance upon order completion |
| Product Images | Hire a designer or take photos with a phone | AI creates professional images from one original photo |
| Product Descriptions | Write yourself or copy from competitors | AI writes optimized descriptions for each platform |
| Customer Replies | Manual, across 3 separate apps | AI chatbot replies 24/7 across all channels |
| Reporting | None or manual consolidation | Real-time reports: revenue, profit, inventory |
| Cost/month | ~500K-1.5M (GHN Pro + MISA + other tools) | From 199K/month (Basic package) |
Conclusion
In the rapidly evolving era of technology, continuing to use manual and fragmented management methods not only reduces efficiency but also causes you to lose competitive advantage against competitors who have already digitized. Sellers using integrated management systems can process three times the number of orders with the same resources, while minimizing errors to the lowest level.
GTG CRM offers you the opportunity to transition from a manual operational model to intelligent automation without a significant investment of time and cost. With 36,888 free credits upon registration, you have enough resources to experience all features for the first 4 to 6 months, which is ample time to evaluate effectiveness and decide whether to continue using it.
The most important thing is that GTG CRM helps you free up time from repetitive, non-value-adding tasks, allowing you to focus on what truly matters: developing unique products, building a strong brand, providing excellent customer care, and scaling your business. When daily operational tasks are automated, you gain the space to think strategically and elevate your business to new heights.
Start your digital transformation journey today. Just 3 simple steps: register an account, connect your e-commerce platforms, and start managing all your business operations from a single place.
Register for GTG CRM for free and get 36,888 credits now at gtgcrm.com
