In the era of booming e-commerce, efficient shipping management is a key factor determining the success of every business. GTG CRM's Delivery Management feature is designed to help sellers control the entire sales process - from product creation to delivery to the customer's doorstep.

Especially with Delivery Hub - a unified platform integrating multiple shipping partners, you can manage all orders from various shipping providers in one place. This saves time, reduces errors, and optimizes operational costs for your business.

Key Features

  • Multi-Platform Shipping Integration: Connect with Vietnam's top two shipping providers - Giao Hàng Nhanh (GHN) and Viettel Post, meeting all delivery needs from within cities to inter-provincial.

  • Self-shipping - Fully functional on storefront: Not just "self-delivery," the self-shipping feature is now fully expanded:

  • 3 methods directly on the sales page (checkout): courier delivery (COURIER), store-based delivery (STORE_DELIVERY), and in-store pickup (PICKUP) - customers choose when ordering
  • Default warehouse as origin point (default-origin) + automatic geocoding: set a warehouse as the default origin; addresses are automatically converted to coordinates, admins can preview before saving - accurately calculate distance and delivery area
  • Negotiable shipping quotes + email pay-link: for orders in areas requiring freight negotiation, the admin confirms the fee → the system automatically sends an email with a payment link for the customer to pay this freight portion
  • Automatic COD reconciliation: when you mark "Delivered" (Mark Delivered), COD orders are automatically reconciled - your cash collection records match instantly, no manual entry needed

Connect with GHN, Viettel Post, and self-delivery orders

  • Delivery Hub - Unified Dispatch Center: Centrally manage all orders from different shipping platforms, track real-time status, and process quickly

Centralize orders from multiple channels - Automatic Waybill Creation: Convert orders into waybills with just a few steps, saving time and minimizing errors

Automatically create waybill numbers - Transparent Freight Reconciliation: Track detailed shipping costs, easily reconcile with shipping providers at the end of the month

  • Comprehensive Reports and Statistics: Analyze delivery performance, success rates, shipping costs to optimize business strategies

  • Order Status Notifications: Automatically update shipping status, enabling proactive customer care and handling of arising issues

Superior Benefits with Delivery Hub

Centralized Management - Maximum Efficiency

Delivery Hub is an indispensable feature in the sales journey with GTG CRM - Significant Time Savings: Instead of logging into multiple websites/apps of each shipping provider, you only need to access Delivery Hub to manage them all. Reduces daily order processing time by 70%.

  • Minimizes Errors: Order information is automatically synchronized from the sales system, minimizing manual data entry - the main cause of incorrect customer addresses and phone numbers.

  • Flexible Shipping Provider Selection: Compare freight costs and delivery times of GHN and Viettel Post on the same interface, choose the most optimal option for each order.

  • Real-time Status Tracking: Instantly grasp the status of all orders - pending pickup, in transit, successfully delivered, or returned. Proactively contact customers when issues arise.

  • Effective Self-Delivery Order Management: Not only integrating with external shipping providers, Delivery Hub also fully supports self-delivery orders - from selecting methods at checkout, using the default warehouse as the origin point, to negotiating freight quotes with an email pay-link for customers and automatic COD reconciliation upon marking "Delivered". You control the entire logistics, and your cash collection records always match.

Suitable for All Business Scales

  • Small Businesses: Start with self-shipping, gradually expand to GHN/Viettel Post as the scale increases

  • Online Shop Owners: Easily manage hundreds of orders daily without missing any

  • F&B, Shops with their own delivery teams, Intra-district delivery shops: Use STORE_DELIVERY/PICKUP, negotiate freight quotes by distance + email pay-link for customers, and automatic COD reconciliation - suitable for restaurants, flower shops, shops delivering within local areas

  • Sellers on Multiple Platforms: Consolidate orders from Shopee, Lazada, TikTok Shop... and process them centrally in one place

Sustainable Growth

  • Optimize Shipping Costs: Choose the most suitable shipping provider for each order, saving 15-30% on costs

  • Enhance Customer Experience: Fast delivery, timely status updates, increased satisfaction and repeat purchase rates

  • Data for Development: Detailed reports on delivery performance help you make smarter business decisions

Conclusion

The Shipping Management feature with Delivery Hub is not just a waybill creation tool, but a comprehensive solution helping sellers control every stage of the logistics process. From integrating multiple platforms like GHN and Viettel Post to supporting flexible self-shipping, everything is designed to help you sell "completely" and more effectively.

Let GTG CRM accompany you on your business growth journey!

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