Shipping Management Feature (Delivery) - A Comprehensive Solution for Sellers
In the era of booming e-commerce, efficient shipping management is a crucial factor determining the success of every business. GTG CRM's Shipping Management Feature (Delivery) is designed to help sellers control the entire sales process - from product creation to final delivery to the customer.
Specifically, with Delivery Hub - the multi-shipping platform integration center, you can manage all orders from various shipping providers in one place. This saves time, minimizes errors, and optimizes operational costs for your business.
Feature Highlights
- Multi-Shipping Platform Integration: Connects with leading Vietnamese shipping providers - Giao Hàng Nhanh (GHN), Viettel Post, and Grab Express, meeting all delivery needs from within cities to inter-provincial
- Grab Express - On-demand inner-city delivery: Now a premier shipping carrier directly on your storefront. Activate with a single click, no API key needed; the system dispatches vehicles based on full address (GPS coordinates), automatically checks service areas, and only displays Grab when the order is within deliverable radius. It dispatches drivers immediately after you click "Ready to ship" — supporting both cash on delivery (COD) and pre-payment
- Unified Shipping Status: Grab Express, GHN, Viettel Post, and self-delivered orders all adhere to a single, unified status model (dispatch driver → pick up → in transit → completed), making tracking easy, with the courier's logo displayed at checkout
- Direct Buyer Order Tracking: After the driver picks up the order, customers can view real-time delivery status, estimated time of arrival (ETA), and event timeline directly on the order page, along with a "Track on Grab" button (driver map) or the carrier's tracking link. The system also automatically sends a "Order is In Transit" email with a tracking link as soon as the order departs
- Self-shipping: Supports managing self-delivered orders, suitable for businesses with their own delivery teams or local deliveries
- Delivery Hub - Unified Dispatch Center: Centrally manages all orders from different shipping platforms, tracks real-time status, and processes them quickly
- Automatic Waybill Generation: Converts orders into waybills with just a few steps, saving time and reducing errors
- Transparent Freight Reconciliation: Tracks detailed shipping costs, making it easy to reconcile with shipping providers at the end of the month
- Comprehensive Reports and Statistics: Analyzes delivery performance, success rates, and shipping costs to optimize business strategies
- Order Status Notifications: Automatically updates shipping status, enabling proactive customer care and issue resolution
- Actual Product Weight & Dimensions: Declare package weight/dimensions for products to ensure accurate freight calculation (resolves errors of significantly incorrect weights); if not declared, the system uses a safe default
Newly Launched: Grab Express (on-demand inner-city delivery, activate without API key, auto service area check, and dispatch based on full address) along with direct buyer order tracking ( "Track on Grab" button + ETA timeline + "Order is In Transit" email with tracking link) — all now available in Delivery Hub.
Superior Benefits with Delivery Hub
Centralized Management - Maximum Efficiency
Delivery Hub is an indispensable feature in your sales journey with GTG CRM
- Significant Time Savings: Instead of logging into multiple websites/apps for each shipping provider, you only need to access Delivery Hub to manage everything. Reduces daily order processing time by 70%.
- Minimized Errors: Order information is automatically synchronized from the sales system, minimizing manual data entry – the main cause of incorrect customer addresses and phone numbers.
- Flexible Shipping Provider Choice: Compare freight costs and delivery times for GHN, Viettel Post, and Grab Express on the same interface, choosing the optimal option for each order – fast inner-city delivery with Grab or inter-provincial with GHN/Viettel Post.
- Real-time Status Tracking: Instantly grasp the status of every order – being picked up, in transit, successfully delivered, or returned. Proactively contact customers when issues arise.
- Efficient Self-shipping Order Management: Not only integrates with external shipping providers but Delivery Hub also supports managing self-delivered orders, giving you full control over your logistics operations.
Suitable for All Business Scales
- Small Businesses: Start with self-shipping, gradually expand to GHN/Viettel Post as your scale increases
- Online Shop Owners: Easily manage hundreds of orders daily without missing any
- Sellers on Multiple Marketplaces: Consolidate orders from Shopee, Lazada, TikTok Shop... and process them centrally in one place
Sustainable Growth
- Optimized Shipping Costs: Choose the most suitable shipping provider for each order, saving 15-30% on costs
- Enhanced Customer Experience: Fast delivery, timely status updates, increased satisfaction and repeat purchase rates
- Data for Development: Detailed reports on delivery performance help you make smarter business decisions
Conclusion
The Shipping Management feature with Delivery Hub is not just a waybill creation tool; it's a comprehensive solution that helps sellers control every aspect of the logistics process. From integrating multiple platforms like GHN, Viettel Post, and Grab Express, to supporting flexible self-shipping and allowing direct buyer order tracking, everything is designed to help you sell more "completely" and effectively.
Let GTG CRM be your partner on your business growth journey!
🚀 Learn more about Delivery Hub
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