The Vietnamese e-commerce market is growing at a breakneck pace, reaching USD 16.2 billion in 2023 and projected to grow 20% annually. In this fiercely competitive landscape, sellers not only need to sell goods but also effectively manage the entire process from inventory, product promotion, order processing, to customer care and tax law compliance.
In reality, most Vietnamese e-commerce sellers use 5 to 7 different tools for operations: Shopee Seller Center for orders, GHN Dashboard for shipping, Excel for inventory management, MISA for electronic invoices, Canva for graphic design, and many other tools. Switching between these tools is not only time-consuming but also prone to errors and loss of important information.
So, is there a solution that helps sellers manage all e-commerce activities in a single system, thereby saving costs, increasing efficiency, and focusing on business development?
Current Situation Faced by Vietnamese E-commerce Sellers
To better understand the challenges sellers are facing, we need to look at the overall picture of the current e-commerce operational process.
The complexity of using multiple disparate tools
A typical workday for an e-commerce seller often starts by opening 5 or more browser tabs simultaneously: Shopee Seller Center to view orders, Lazada Seller Center to update products, GHN Dashboard to check shipping status, an Excel file to manage inventory, and MISA or EasyInvoice software to issue electronic invoices. Constantly switching between these tools not only causes distraction but also severely reduces work productivity.
Wasting time on repetitive, non-value-adding tasks
According to surveys, e-commerce sellers spend an average of 3 hours a day just on data copying tasks: copying order information from Shopee to the shipping software, manually updating inventory when new orders come in, re-entering customer information to issue invoices. These are tasks that can be fully automated, but due to the lack of integrated tools, sellers still have to do them manually every day.
Continuous errors due to manual data entry
When data has to be entered manually multiple times into different systems, the risk of errors is unavoidable. Delivering to the wrong customer address, updating inventory quantities incorrectly, forgetting to issue electronic invoices for completed orders are common errors. Each small mistake like this can lead to customer complaints, loss of seller ratings on the platform, and even penalties for violating tax laws.
Overselling and loss of credibility issues
Because inventory is not automatically synchronized across platforms, sellers often fall into overselling situations: a product that has sold out on Shopee still shows as available on Lazada and TikTok Shop because it hasn't been updated in time. The result is having to cancel orders, refund customers, get deducted seller points, and lose customer trust.
Pressure to comply with electronic invoices from 2026
Decree 123/2020/ND-CP stipulates that all business households with revenue above VND 100 million per year must use electronic invoices from 2026. For most e-commerce sellers, issuing electronic invoices in compliance with regulations remains a big challenge due to a lack of legal knowledge and suitable tools.
Lack of data for business decision-making
When sales data is scattered across multiple platforms and different tools, sellers cannot get an overall view of the business situation. They don't know exactly which platform is generating the highest profit, which products should be boosted with marketing, or which time of year has the highest revenue. The lack of this information makes all business decisions emotional and high-risk.
GTG CRM - The All-In-One E-commerce Management Platform Exclusively for Vietnamese Sellers
Understanding the challenges e-commerce sellers face, GTG CRM has been designed as a comprehensive solution, integrating all the necessary tools to run a successful e-commerce business. Instead of buying and learning to use 5 to 7 different software, you only need one platform to manage every aspect of your online business.
GTG CRM is not just an order management tool, but a complete ecosystem including: multi-platform e-commerce management, shipping integration, smart inventory and stock management, automated electronic invoices, AI tools for content support, a CRM system for customer care, and in-depth data analysis reports. All are seamlessly connected, allowing data to flow automatically between modules without manual intervention.
| Before using GTG CRM | After using GTG CRM |
|---|---|
| Shopee Seller Center + Lazada Seller Center + TikTok Seller Center | 1 dashboard - view all orders from all platforms |
| Separate GHN Dashboard, copy-paste order codes | Create GHN/ViettelPost shipping orders directly in the system |
| Excel for inventory management, manual updates | Inventory automatically synchronized when new orders arrive |
| MISA/EasyInvoice for electronic invoices | Issue electronic invoices immediately upon order completion |
| No consolidated reports | Real-time reports: revenue, profit, inventory |
Features for E-commerce Sellers
Multi-Platform Order Management
All orders from Shopee, Lazada, TikTok Shop are synchronized to a single location. You can:
- View all orders from all platforms in one table — filter by platform, status, order date
- Process orders in bulk: confirm, pack, create shipping orders for multiple orders at once
- Track real-time shipping status — know immediately which orders are in transit and which are returned
- Automatically update order status back to the e-commerce platform after processing
GHN & ViettelPost Shipping Integration
No need to open separate GHN/ViettelPost tabs. Directly within GTG CRM:
- Automatically create shipping orders when an order is confirmed
- Print shipping labels & tracking codes in bulk
- Automatically calculate shipping fees based on distance and weight
- Track shipping status from pickup → delivering → delivered
Synchronized Inventory Management
Inventory is automatically synchronized across all platforms. When an order on Shopee is confirmed, inventory on Lazada and TikTok Shop also decreases accordingly.
- Multi-warehouse management: main warehouse, sub-warehouses, partner warehouses
- Automatic low-stock alerts when inventory falls below the safety threshold
- Warehouse entry/exit with barcode scanning
- Real-time inventory reports — know exactly how much stock is left
Automated Electronic Invoices
From 2026, all online business households will be required to issue electronic invoices. GTG CRM has this feature built-in:
- Automatically create electronic invoices when orders are completed
- Full compliance with General Department of Taxation regulations
- Issue monthly/quarterly tax reports
- Manage input invoices
AI for Sales Support
GTG CRM integrates AI to help sellers save time:
- AI writes product descriptions — enter the product name, AI generates engaging descriptions for Shopee/Lazada
- AI generates product images — creates white background, lifestyle, and advertising images from one original photo
- AI chatbot answers customers — automatically replies to frequently asked questions across all channels
- AI analyzes revenue — suggests products to push, platforms to optimize
Getting Started in Just 3 Steps
| Step | Action | Time |
|---|---|---|
| Step 1 | Sign up for a free account — get 36,888 credits immediately | 2 minutes |
| Step 2 | Connect e-commerce platforms: add Shopee, Lazada, TikTok Shop to the system | 5 minutes |
| Step 3 | Start managing: view orders, process orders, create shipping orders, issue invoices | Immediately |
36,888 Free Credits = Try All Features
When you sign up for GTG CRM, you get 36,888 free credits — enough for:
| Feature | Usage Count | Equivalent |
|---|---|---|
| Synchronize & process orders | ~6,000 orders | 4-6 months for a shop with 50 orders/day |
| Issue electronic invoices | ~1,500 invoices | Comply with the law immediately |
| AI generates product images | ~200 images | Professional images without a designer |
| AI writes product descriptions | ~500 descriptions | Save hours writing content weekly |
| AI chatbot answers customers | ~2,000 messages | Answers 24/7, no need for staff on duty |
No credit card required. No commitment. Only buy more credits when you run out.
Comparison: GTG CRM vs. Current Management Methods
| Criterion | Old way (5 software) | GTG CRM |
|---|---|---|
| Order management | Open 3 separate Seller Centers | 1 dashboard for all platforms |
| Inventory synchronization | Manual update via Excel | Automatic when new orders arrive |
| Create shipping orders | Copy-paste to GHN/ViettelPost | 1-click order creation directly in the system |
| Electronic invoices | Separate software (MISA/EasyInvoice) | Built-in, automatically issued upon order completion |
| Product images | Hire a designer or take photos with a phone | AI creates professional images from one original photo |
| Product descriptions | Write yourself or copy from competitors | AI writes optimized descriptions for each platform |
| Customer replies | Manual, on 3 separate apps | AI chatbot replies 24/7 on all channels |
| Reports | None or manual consolidation | Real-time reports: revenue, profit, inventory |
| Cost/month | ~VND 500K-1.5M (GHN Pro + MISA + other tools) | From VND 199K/month (Basic package) |
Conclusion
In this era of rapid technological development, continuing to use manual and fragmented management methods not only reduces efficiency but also causes you to lose a competitive edge against competitors who have already digitized. Sellers using integrated management systems can handle three times the number of orders with the same resources, while minimizing errors to the lowest possible level.
GTG CRM offers you the opportunity to transition from a manual operating model to smart automation without significant investment in time and cost. With 36,888 free credits upon registration, you have enough resources to fully experience all features for the first 4 to 6 months, which is ample time to evaluate effectiveness and decide whether to continue using it.
The most important thing is that GTG CRM helps you free up time from repetitive, non-value-adding tasks, to focus on what truly matters: developing unique products, building a strong brand, providing excellent customer service, and scaling your business. When daily operational tasks are automated, you will have the space to think strategically and elevate your business to new heights.
Start your digital transformation journey today. Just 3 simple steps: register an account, connect your e-commerce platforms, and start managing your entire business from a single place.
Register for GTG CRM for free and get 36,888 credits now at gtgcrm.com
