Benefits of multi-channel messaging management

Multi-channel messaging management is becoming an inevitable trend as customers interact with businesses across various platforms. Instead of monitoring each individual application like Messenger, Zalo, or Gmail, these tools offer a unified solution, saving businesses time and improving efficiency. This not only enhances the customer experience but also optimizes internal workflows.

With a multi-channel management system, all messages from different platforms are grouped into a single interface, making it easy for the customer service team to track and respond quickly. This is especially useful when you need to process a large volume of messages in a short time, ensuring you don't miss any potential customers.

Furthermore, data from the channels is synchronized, allowing businesses to analyze customer behavior, categorize them by needs, and seamlessly track transaction status. As a result, your team will experience less pressure, focus on building long-term relationships with customers, and create a professional image, enhancing satisfaction and loyalty.

Top 7 effective multi-channel messaging management tools

1. GTG CRM - A comprehensive solution for small businesses.

When it comes to multi-channel messaging management tools, GTG CRM stands out as an ideal choice for small businesses thanks to its simplicity and superior efficiency. At a reasonable cost (around 208,000 VND/month), this platform offers an all-in-one ecosystem, helping you manage not only messages but also customer service processes and even marketing plans. It's a tool designed to help businesses optimize resources while achieving high performance.

GTG CRM allows for comprehensive integration with many popular platforms such as Facebook, Zalo, Gmail, Outlook, WhatsApp, Yahoo, and even SMS.

Thanks to its flexible integration capabilities, GTG CRM helps businesses communicate seamlessly with customers. At the same time, GTG CRM's AI Messaging supports smoother and more professional responses, enhancing the customer experience from the very first interaction.

All messages from these channels are grouped into a unified inbox, where you can categorize conversations by status such as "In progress," "Payment," or "Partner," making it easier for the sales team to manage customers.

Furthermore, GTG CRM allows you to assign specific permissions for each conversation to the appropriate staff member. This helps to organize tasks, avoid duplication of work, and improve customer service efficiency.

Real-time notification systems ensure you receive alerts as soon as new messages arrive, allowing you to respond to customers promptly and avoid missing business opportunities.

In particular, GTG CRM's Live Chat feature can be customized to integrate with your website, synchronize with your brand colors, and provide 24/7 customer support.

GTG CRM helps you manage multi-channel messaging effectively and affordably.

Combined with CRM tools and marketing implementation, GTG CRM helps manage leads and build sustainable marketing strategies, making it the optimal choice for businesses looking to save costs while achieving high efficiency.

2. Haravan Omnichannel - Connecting online and offline sales

For businesses operating simultaneously on both online and offline channels, Haravan Omnichannel is a powerful solution that connects all customer touchpoints. This tool not only focuses on message management but also integrates seamlessly with the sales system, creating a continuous experience. It's an ideal choice for small and medium-sized businesses looking to unify their business processes.

Haravan Omnichannel supports conversation management across platforms like Facebook, Zalo OA, and Instagram, ensuring you can track all customer interactions in a single interface.

The strength of this tool lies in its ability to integrate with e-commerce websites, POS systems, and payment methods, helping businesses manage orders and customer service effectively. For example, when a customer sends a message inquiring about a product on Instagram, you can quickly check inventory, create an order, and even process payment directly within the system, providing a seamless experience for both the business and the customer.

3. Pancake - Optimized for livestream sales

Livestream selling has become a crucial channel for reaching customers, and Pancake is a tool specifically designed to support businesses in this field. With the ability to manage messages and comments from multiple fan pages, Pancake helps you avoid missing any sales opportunities. This tool is particularly suitable for online shops that leverage livestreaming to boost sales.

Pancake allows you to consolidate all messages and comments from fan pages in one place, making it easier for the team to track and respond. A key feature is its automatic hiding of comments containing phone numbers, protecting customer information and preventing competitors from stealing customers.

Furthermore, you can finalize orders directly within the chat interface, from confirming products and quantities to sending payment information, all done quickly. This optimizes the sales process, especially during live streams with high interaction rates.

4. Vpage.nhanh.vn - Suitable for small shops

For small shops wanting to manage messages from multiple platforms without incurring excessive costs, Vpage.nhanh.vn is a popular choice in the community. This tool offers simplicity and effectiveness, allowing shop owners to focus on selling instead of being overwhelmed by managing conversations. It's an ideal solution for newly established businesses.

Vpage.nhanh.vn supports managing multiple fanpages, Zalo OA, and even Shopee accounts simultaneously, allowing you to monitor all messages in a user-friendly interface.

This tool can also automatically identify and hide comments containing sensitive information such as phone numbers or addresses, ensuring customer data security.

In particular, you can finalize orders directly through the chat interface, from notifying customers of their product choices to sending invoices, saving time and enhancing the customer shopping experience.

5. Ginee Chat - A solution for e-commerce platforms

Retailers operating on multiple e-commerce platforms like Shopee, Lazada, or Tiki often struggle with managing customer messages. Ginee Chat was created to address this problem, offering a specialized solution for multi-platform businesses. This tool helps you manage conversations effectively while synchronizing with your business processes.

Ginee Chat supports message management from platforms like Shopee, Lazada, Tiki, and Facebook, ensuring you don't miss any customer inquiries. The system also synchronizes with inventory and order management, allowing you to check stock levels, update order status, and respond to customers all within a single interface. For example, when a customer asks about delivery times on Shopee, you can quickly check and respond without switching between applications, saving time and improving efficiency.

6. Zalo OA Manager + ZNS - Customer care via Zalo

Zalo is one of the most popular communication platforms in Vietnam, and Zalo OA Manager, combined with ZNS (Zalo Notification Service), is a powerful tool for businesses with a large customer base on this platform. This tool helps you manage conversations effectively and implement automated customer care campaigns. It's an excellent choice for businesses looking to build lasting relationships with customers through Zalo.

Zalo OA Manager allows you to manage all conversations on your Zalo OA and assign permissions to staff to handle messages in an organized manner. The ZNS feature supports sending automated customer care messages, such as promotional announcements, order confirmations, or payment reminders, helping maintain customer interaction without requiring excessive effort. For example, after a customer makes a purchase, you can send a thank-you message or suggest new products, creating a sense of care and personalization.

7. Harafunnel – Automation with intelligent chatbots

In the context of small businesses looking to optimize costs and time, Harafunnel offers an automated chatbot solution that intelligently handles messages. This tool not only supports conversation management but also helps categorize and automatically nurture customers. It's an ideal choice for businesses wanting to implement automation without a complex technical team.

Harafunnel provides chatbots on platforms like Messenger and Zalo, with pre-designed scripts to answer common questions, from product information to order status. The system also automatically tags and categorizes customers based on behavior, making it easy to build personalized marketing strategies. For example, when a customer asks about a product, the chatbot can respond immediately and tag them as "Interested Customer" so the sales team can follow up and contact them later.

Conclude

The market currently offers numerous multi-channel messaging management tools, each designed to meet specific needs, from livestream sales and e-commerce platform management to customer service via Zalo. However, if you are a small business or startup looking for a comprehensive, easy-to-use solution that integrates CRM and features to support marketing implementation at a reasonable cost, GTG CRM is a worthwhile option to consider. Try GTG CRM for free to experience how it can save you time, improve conversion rates, and build lasting relationships with your customers.