Feature Introduction

Social Hub is a powerful feature of GTG CRM that helps businesses manage all their social media posting activities on a single platform.

Social Hub Interface

Problems Solved

Currently, many businesses post on social media in a fragmented and unsystematic way:

  • Each channel in a different place
  • Each post with a different style
  • Difficult to control
  • Unable to measure effectiveness

Social Hub helps you post more systematically, save time, and gain better control.

Supported Platforms

GTG CRM Social Hub supports 4 popular social media platforms:

Supported Platforms
Platform Features
Facebook Post, manage fan pages, track interactions
LinkedIn Professional posting, first comment
YouTube Upload videos, playlists
Zalo OA posts, Broadcast to target customers

Outstanding Features

1. Centralized Multi-Channel Management

Instead of logging into each platform individually, you can create content, design images, schedule, and track posts for multiple channels within a single interface.

Post Management Interface

2. Content Creation with AI

GTG CRM integrates AI to support automatic content generation:

  • Enter a prompt for the AI to write the post
  • You can provide reference URLs for the AI to get more accurate information
  • AI returns multiple results for you to choose from
Content Creation with AI
AI Generated Results

3. Image Creation with AI

Not only content, but you can also ask AI to create images for your posts:

AI Image Generation

4. Direct Image Editing

Images can be edited directly on GTG CRM:

  • Resize
  • Rotate horizontally, rotate left
  • Crop to desired dimensions
Image Editing

5. Post Scheduling

You can:

  • Post Now: Publish the post immediately
  • Schedule: Choose a specific time for the post to be published automatically
  • Save Draft: Save for later completion
Post Scheduling

6. Track Post Status

Manage posts by status:

  • Draft
  • Scheduled
  • Published
  • Error
Schedule post 1

7. Interaction Statistics

GTG CRM helps you track:

  • Interactions
  • Comments
  • Post performance

![Interaction Statistics]

Interaction Statistics

8. Zalo Broadcast

Special feature for Zalo:

  • Posts: Publish to the Official Account's wall
  • Broadcast: Send directly to target customers by:
    • Geographic location (South, North, Central)
    • Age group
    • Platform (iOS, Android, Windows)
Zalo Broadcast

Benefits for Businesses

Benefit Description
Time-saving Manage everything in one place, no need to switch between platforms
Easy to measure Track post performance across all channels
Consistent Ensure content is synchronized across all platforms
AI-assisted Quickly create content and images with AI
Smart scheduling Post at optimal times
Targeted Reach the right audience (especially with Zalo)

Publish YouTube Shorts — Declare Correctly, System Automatically Verifies (NEW)

When uploading videos to YouTube from Social Hub, you now clearly select whether you are posting a Regular Video or a Short — instead of the system defaulting all videos as regular videos.

Composer — select connected YouTube channel and choose Video or Short right in the same composer, live capture on GTG CRM
  • Before posting, the system automatically checks if the file is in the correct Short format (vertical or square, max 3 minutes). If your chosen file isn't suitable — for example, if it's longer than 3 minutes or horizontal — the system will clearly state why and provide a one-tap button to switch to uploading as a regular Video, rather than blocking you and making you guess how to fix it.
  • Don't have a vertical file ready? There's a shortcut to AI Video Studio to create 9:16 vertical videos instantly from existing photos or scripts.
  • Uploading as a Video, but the file is vertical and under 3 minutes? The system will warn you beforehand: YouTube might automatically categorize this video as a Short even if you selected Video — because this decision is made by YouTube based on the file itself, not something Social Hub can change.
  • After posting, the system re-verifies whether YouTube has categorized the post as a Short or a regular Video, and applies the corresponding label directly on the post list. If the result differs from the initial expectation, you'll receive a notification explaining the reason, not silence.
  • Content generated by AI (images, videos, synthesized voiceovers)? Before posting, check the box to confirm "Content uses synthesized AI" — adhering to the AI content transparency requirements that YouTube applies to all channels.
Declaring as Video but file is vertical, short — warning banner: YouTube may categorize this video as Short, real screenshot on GTG CRM
Changing declaration to Short for correct file — green confirmation: 0:10 · 1080×1920, will be posted as Short, real screenshot on GTG CRM
After posting, the post list displays the "Short" label, re-verified with YouTube, real screenshot on GTG CRM

Post Format Labels — Clear Across Facebook, Instagram, YouTube

The post list now displays consistent format labels (Video / Short / Reel / Story…) for all three platforms — not just YouTube — so you can quickly see which posts are running in short format and easily track performance by content type.

Social Hub post list — each post displays the actual format label, engagement, and publish date, real screenshot on GTG CRM

Conclusion

GTG CRM's Social Hub is a comprehensive solution for social media marketing management. On a single platform, you can:

  • Post to multiple channels
  • Create content and images with AI
  • Schedule posts automatically
  • Manage and track engagement

Experience Social Hub today to enhance your business's marketing effectiveness!

Documentation belongs to GTG CRM - Comprehensive Customer Relationship Management System

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