AI Chatbot 24/7 Facebook · Zalo OA · WhatsApp · Email

Introduce

GTG CRM's AI Chatbot is a feature that supports automated customer message responses, integrated directly into the CRM ecosystem. This feature helps businesses respond to customers faster and more consistently, reducing repetitive questions during the sales and customer service process.

Why do we need AI chatbots?

In modern business, customers expect quick responses 24/7. AI chatbots help:

• Instant response: Respond to customers immediately, without waiting.
• 24/7 Service: Customer support available anytime, even outside of business hours.
• Information consistency: Ensuring all customers receive accurate information.
• Reduce staffing: Automate frequently asked questions.
• Increase conversions: Provide advice and suggest suitable products.

Featured

1. Multi-channel connection

AI chatbots support many popular communication channels:

Supported channels:

• Facebook Messenger: Connect with Fanpage
• Zalo OA: Connect with Zalo Official Account
• WhatsApp: Connect your WhatsApp Business account
• Google/Outlook: Email integration

2. Connect to Facebook Messenger

Connect your Facebook Fanpage so that the AI Chatbot can automatically reply to your messages:

Select the Fanpage you want to connect to:

3. Connect to Zalo OA

Similarly, connect your Zalo Official Account:

Once connected, the channels will appear in the list:

4. Installing the AI Chatbot

Access the AI Chatbot settings to customize:

5. How AI Chatbots Work

GTG CRM's AI chatbot operates based on data that the business has already established:

Data source:

Thanks to this, the chatbot can answer customers:

• Correct product information
• Correct business context
• True to brand style

6. Custom Instructions

You can instruct the AI chatbot to respond in your own style:

Example instructions:

 Bạn là một nhân viên bán hàng tinh tế, luôn trả lời lịch sự và gợi ý sản phẩm phù hợp. Nếu khách hàng hỏi về giá cả thì báo giá chi tiết. Nếu khách hàng muốn đặt hàng thì hỏi số điện thoại của họ. 7. Context Options Bạn là một nhân viên bán hàng tinh tế, luôn trả lời lịch sự và gợi ý sản phẩm phù hợp. Nếu khách hàng hỏi về giá cả thì báo giá chi tiết. Nếu khách hàng muốn đặt hàng thì hỏi số điện thoại của họ.

Configure the information sources for the AI Chatbot:

Includes Brand Identity:

• Allow AI to retrieve information from Brand Identity.
• Responding in line with the brand image.

Includes the following products:

• AI automatically accesses the first 50 products.
• Product consultation based on customer questions.
• Consistent information for all customers.

Includes Article:

• AI accesses previously published articles.
• Refer to the content when replying.

8. Message Transfer Threshold

Set the number of AI replies you can send before forwarding them to staff:

Meaning:

• For example, set the threshold to 10.
• The AI will respond to the first 10 messages.
• After that, the staff will receive your request for further consultation.

Benefit:

• AI handles basic questions.
• The staff focused on closing the sale.
• Balancing automation and personalization

9. Enable/Disable AI for Each Channel

Choose which channels need AI chatbot support:

• Enable AI for Facebook and Zalo as needed.
• Flexible adjustments for each channel.

10. Select Language

AI chatbot supports multiple languages:

Supported languages:

• Vietnamese
• 🇺🇸 English
• 🇯🇵 Japanese
• 🇰🇷 Korean language
• 🇨🇳 Chinese
• 🇹🇭 Thai language

11. Save Settings

After completing the configuration, click Save .

12. Demo: AI Chatbot in Action

List of products in the system:

Chat test screen:

The customer asked:

AI Chatbot replies:

Product suggestions:

The conversation is complete:

Business Benefits

Conclude

GTG CRM's AI chatbot is a powerful assistant that helps businesses:

• Professional customer service available 24/7.
• Save time and manpower.
• Increase conversion rates and sales.
• Build a consistent customer experience.

Start setting up an AI chatbot for your business today!

Learn more about other GTG CRM features at gtgcrm.com