Messaging & Live Chat In a single location

Introduce

Messaging in GTG CRM is a feature that helps businesses manage messages from multiple channels in a single, centralized location. Instead of logging into each platform individually, you can view, reply to, and track entire customer conversations directly within GTG CRM.

What is messaging?

Messaging is an omnichannel messaging management system that allows:

• Consolidate all inbox messages from multiple platforms into one place.
• Reply to messages from any channel within a single interface.
• Track your customer conversation history.
• Integrating AI to support content creation.

Why do businesses need messaging?

Current situation

Customers can message businesses through a variety of different channels:

• Facebook Messenger
• Zalo
• Email (Gmail, Outlook)
• WhatsApp
• Live Chat on the website

The problem when there is no messaging.

• ❌ Messages are scattered across multiple platforms.
• ❌ It's easy to miss out on customers.
• ❌ Delayed response
• ❌ Difficult to control the quality of consultation
• ❌ Wastes time logging into each platform individually.

Solutions with GTG CRM Messaging

• ✅ Consolidate all messages in one place.
• ✅ More timely response
• ✅ Systematic conversation management
• ✅ AI assists in composing messages.
• ✅ Tag and categorize customers

Supported channels

GTG CRM supports connection to 5 main communication channels:

1. Facebook Messenger

• Connect all the Facebook Pages you manage.
• Receive and reply to messages from Messenger.

2. Google (Gmail)

• Manage emails from Gmail
• Automatic invoice collection (optional)

3. Microsoft Outlook

• Sync emails from Outlook/Hotmail
• Send and receive emails directly.

4. Zalo

• Connect your Zalo OA (Official Account)
• Manage Zalo messages

5. WhatsApp (Twilio)

• Integration via Twilio platform

Main features

1. Unified Inbox - Centralized Inbox

All messages from all channels are displayed in a single interface.

2. AI-assisted content creation.

Not sure what to say? The AI will suggest relevant content based on the context of the conversation.

3. Rich Media Support

You can send various types of content:

• 📝 Text (with bold, italic, and underline formatting)
• 📎 Attached file
• 😀 Emoji
• 🖼️ Image

4. Tagging & Sorting

Tag your inbox for easier searching and categorization:

• In Progress
• Partnership
• Payments
• Personal
• Work

5. Smart Filter

Filter your inbox by:

• Tags
• Time period
• Status

6. CRM Integration

Add customer information directly to the CRM from the conversation:

• Lead status
• Contact information
• Note

Live Chat - Chat directly on the website

GTG CRM offers a Live Chat widget that can be embedded into your website.

Customize the interface

• Greeting : Customize your customer greeting
• Button color : Choose a color that matches your brand.
• Avatar : Upload a profile picture
• Chat icon : Customize icon

Connect to social networks

Live Chat can connect with:

• Facebook Messenger
• Zalo

Embed into a Website

Copy the code snippet and paste it into your website's source code.

Benefits of using

For businesses

• ✅ Increase customer response speed
• ✅ Don't miss any messages
• ✅ Improve customer experience
• ✅ Effectively manage your team of consultants

For employees

• ✅ Work on a single interface
• ✅ AI assists in composing messages.
• ✅ Save time switching platforms
• ✅ Easy to look up history

For customers

• ✅ Received a quick response
• ✅ Contact us via your favorite channel
• ✅ Consistent experience

Conclude

With Messaging in GTG CRM, businesses can not only respond to messages but also manage entire customer conversations centrally and efficiently.

GTG CRM - A comprehensive customer management solution for Vietnamese businesses.