Messaging & Live Chat In one place

Introduction

Messaging in GTG CRM is a feature that helps businesses manage messages from various channels in a single, centralized location. Instead of logging into individual platforms, you can view, respond to, and track all customer conversations directly within GTG CRM.

What is Messaging?

Messaging is an Omnichannel Messaging system that allows you to:

• Consolidate all inboxes from multiple platforms into one place
• Respond to messages from all channels within the same interface
• Track customer conversation history
• Integrate AI for content creation assistance

Why Do Businesses Need Messaging?

Current Situation

Customers can message businesses through many different channels:

• Facebook Messenger
• Zalo
• Email (Gmail, Outlook)
• WhatsApp
• Live Chat on website

Problems Without Messaging

• ❌ Scattered messages across multiple platforms
• ❌ Easy to miss customers
• ❌ Delayed responses
• ❌ Difficulty controlling consultation quality
• ❌ Time wasted logging into each platform

Solution with GTG CRM Messaging

• ✅ Centralize all messages in one place
• ✅ Respond more promptly
• ✅ Systematically manage conversations
• ✅ AI assistance for message composition
• ✅ Tag and categorize customers

Supported Channels

GTG CRM supports connection to 5 main communication channels:

1. Facebook Messenger

• Connect all Facebook Pages you manage
• Receive and respond to messages from Messenger

2. Google (Gmail)

• Manage emails from Gmail
• Automatically collect invoices (optional)

3. Microsoft Outlook

• Sync emails from Outlook/Hotmail
• Send and receive emails directly

4. Zalo

• Connect Zalo OA (Official Account)
• Manage Zalo messages

5. WhatsApp (Twilio)

• Integrate via Twilio platform

Key Features

1. Unified Inbox

All messages from every channel are displayed in a single interface.

2. AI-Assisted Content Creation

Unsure what to say? AI will suggest appropriate content based on the conversation context.

3. Rich Media Support

Send various types of content:

• 📝 Text (with bold, italic, underline formatting)
• 📎 Attachments
• 😀 Emoji
• 🖼️ Images

4. Tagging & Categorization

Tag inboxes for easy searching and categorization:

• In Progress
• Partnership
• Payments
• Personal
• Work

5. Smart Filters

Filter inboxes by:

• Tags
• Time range
• Status

6. CRM Integration

Add customer information directly to the CRM from the conversation:

• Lead status
• Contact information
• Notes

Live Chat - Real-time Chat on Website

GTG CRM provides a Live Chat widget that can be embedded into your website.

Interface Customization

• Greeting Message: Customize the customer greeting
• Button Color: Choose a color that matches your brand
• Avatar: Upload a profile picture
• Chat Icon: Customize the icon

Social Media Connection

Live Chat can connect with:

• Facebook Messenger
• Zalo

Embed into Website

Copy the code snippet and paste it into your website's source code.

Benefits of Usage

For Businesses

• ✅ Increase customer response speed
• ✅ No missed messages
• ✅ Improve customer experience
• ✅ Effectively manage the consulting team

For Employees

• ✅ Work within a single interface
• ✅ AI assistance for message composition
• ✅ Save time switching between platforms
• ✅ Easily look up history

For Customers

• ✅ Receive prompt responses
• ✅ Contact through their preferred channel
• ✅ Consistent experience

Conclusion

With Messaging in GTG CRM, businesses can not only respond to messages but also manage all customer conversations in a centralized and efficient manner.

GTG CRM - A comprehensive customer management solution for Vietnamese businesses.