Order Hub Shopee · Lazada · TikTok Shop · Website

In the era of thriving e-commerce, efficient shipping management is a key factor determining the success of every business. The Delivery Management (Delivery) feature of GTG CRM is designed to help sellers control the entire sales process - from product creation to delivery to the customer's doorstep.

Specifically, with Delivery Hub - a multi-shipping platform integration center, you can manage all orders from various shipping providers in a single place. This saves time, minimizes errors, and optimizes operational costs for your business.

Feature Highlights

• Multi-shipping Platform Integration: Connects with Vietnam's top two shipping providers - Giao Hàng Nhanh (GHN) and Viettel Post, meeting all delivery needs from within the city to inter-provincial.

• Self-shipping - Fully integrated on the storefront: More than just "self-delivery," the self-shipping feature is now fully expanded:

• 3 methods directly on the sales page (checkout): courier (COURIER), store delivery (STORE_DELIVERY), and in-store pickup (PICKUP) - customers choose when ordering.
• Default warehouse as origin point (default-origin) + automatic geocoding: designate a warehouse as the default origin point; addresses are automatically converted to coordinates, with admin preview before saving - accurately calculating distance and delivery zones.
• Negotiable shipping quotes + email pay-link: for orders in areas requiring freight negotiation, the admin confirms the fee → the system automatically sends an email with a payment link for the customer to pay this freight.
• Self-reconciling COD: when you mark "Mark Delivered", COD orders are automatically reconciled - cash collection records match immediately, no manual entries needed.

• Delivery Hub - Unified Coordination Center: Centrally manage all orders from different shipping platforms, track real-time status, and process quickly.

- Automatic Shipping Label Creation: Convert orders into shipping labels with just a few clicks, saving time and reducing errors.

- Transparent Freight Reconciliation: Track detailed shipping costs, making it easy to reconcile with shipping providers at the end of the month.

• Comprehensive Reports and Statistics: Analyze delivery performance, success rates, and shipping costs to optimize business strategies.

• Order Status Notifications: Automatically update shipping status, enabling proactive customer care and issue resolution.

Superior Benefits with Delivery Hub

Centralized Management - Maximum Efficiency

Delivery Hub is an indispensable feature in your sales journey with GTG CRM. - Significant Time Savings: Instead of logging into multiple websites/apps of each shipping provider, you only need to access Delivery Hub to manage everything. Reduce daily order processing time by 70%.

• Minimized Errors: Order information is automatically synchronized from the sales system, greatly limiting manual data entry - the main cause of incorrect customer addresses and phone numbers.

• Flexible Shipping Provider Selection: Compare shipping fees and delivery times of GHN and Viettel Post on the same interface, choosing the most optimal option for each order.

• Real-time Status Tracking: Instantly grasp the status of all orders - picking up, in transit, successfully delivered, or returned. Proactively contact customers when issues arise.

• Efficient Self-Delivery Order Management: Not only integrating with external shipping providers, Delivery Hub also fully supports self-delivery orders — from selecting methods at checkout, using the default warehouse as the origin, to negotiating freight quotes with email pay-links for customers and automatically reconciling COD upon marking "Delivered". You control the entire logistics while your cash collection records always match.

Suitable for All Business Sizes

• Small Businesses: Start with self-delivery, gradually expand to GHN/Viettel Post as your scale grows.

• Online Shop Owners: Easily manage hundreds of orders daily without missing any.

• F&B, Shops with Own Delivery Fleets, Local Delivery Shops: Use STORE_DELIVERY/PICKUP, negotiate freight quotes based on distance + email pay-links for customers, and automatically reconcile COD - suitable for restaurants, flower shops, and stores delivering within a local radius.

• Sellers on Multiple Marketplaces: Consolidate orders from Shopee, Lazada, TikTok Shop... and process them centrally in one place.

Sustainable Growth

• Optimize Shipping Costs: Choose the most suitable shipping provider for each order, saving 15-30% on costs.

• Enhance Customer Experience: Fast delivery, timely status updates, increasing satisfaction and repeat purchase rates.

• Data for Development: Detailed reports on delivery performance help you make smarter business decisions.

Conclusion

The Shipping Management feature with Delivery Hub is not just a shipping label creation tool, but a comprehensive solution to help sellers control every step of the logistics process. From integrating multiple platforms like GHN and Viettel Post to flexible self-delivery support, everything is designed to help you sell "completely" and more efficiently.

Let GTG CRM accompany you on your business growth journey!