Order Hub Shopee · Lazada · TikTok Shop · Website

Order Hub helps you centrally manage all orders from multiple sales channels, process orders quickly, track shipping in real time, and optimize your fulfillment process.

Table of Contents

Overview

Order Hub is a multi-channel order and shipping management feature within GTG CRM. The system helps businesses centralize order processing from multiple sources, track shipping status, and optimize fulfillment workflows.

Why do you need an Order Hub?

Current state of multi-channel order management

When businesses expand their sales across multiple channels:

Orders are scattered across Shopee, Lazada, TikTok Shop, and the website.
Multiple platforms must be logged in to process the order.
Orders are easily missed, leading to processing delays.
It's difficult to track overall sales and shipping.

Order Hub Solution

Order Hub addresses these issues by:

Synchronize orders from all channels in one place.
Bulk order processing saves time.
Automatically update shipping status.
Real-time sales reports

Key features

1. Centralized order management

All orders from Shopee, Lazada, TikTok Shop, and the website are synchronized to Order Hub:

View a list of orders from all channels.
Filter by status, sales channel, and time.
Quickly search for orders by order code and customer name.

2. Processing bulk orders

Save time with batch processing:

Confirm multiple orders at once.
Print delivery notes in bulk.
Send notifications to customers.

3. Connect with shipping companies

Order Hub integrates popular shipping carriers:

Unit	Features
GHN	Create orders, print bills of lading, track shipments.
GHTK	Create orders, print bills of lading, track shipments.
Viettel Post	Create orders, print bills of lading, track shipments.
J&T Express	Create orders, print bills of lading, track shipments.

4. Track shipments in real time.

Automatically update shipping status:

Picking up goods
In transit
Delivery in progress
Delivered successfully
Return

5. Reports and Statistics

Track sales performance with detailed reports:

Sales by channel, by time
Delivery success rate
Return statistics

Benefits for businesses

Benefit	Describe
Save time	Process orders from one place, no need to switch between platforms.
Reduce errors	Automatic synchronization, avoiding missed orders.
Speed up performance	Bulk order processing leads to faster delivery.
Real-time tracking	Get real-time shipping status updates.
Make quick decisions	Visual reports, real-time data.