Delivery Hub - Comprehensive solutions for retailers

Delivery Management Feature - A Comprehensive Solution for Sellers

In the era of booming e-commerce, effective shipping management is a key factor in the success of every business. GTG CRM's Shipping Management (Delivery) feature is designed to help sellers control the entire sales process – from product creation to delivery to the customer.

Specifically, with Delivery Hub – a multi-platform shipping integration center – you can manage all orders from various shipping carriers in a single place. This saves time, minimizes errors, and optimizes operating costs for your business.

Key features

• Integrated multi-platform shipping : Connecting with two leading shipping companies in Vietnam - Giao Hang Nhanh (GHN) and Viettel Post, meeting all delivery needs from within the city to inter-provincial areas.
• Self-shipping : Supports managing self-delivered orders, suitable for businesses with their own delivery teams or those delivering within a local area.

• Delivery Hub - A unified dispatch center : Centrally manages all orders from different shipping platforms, tracks status in real-time, and processes them quickly.

• Automated bill of lading generation : Convert orders into bills of lading with just a few steps, saving time and minimizing errors.

• Transparent fee reconciliation : Track detailed shipping costs and easily reconcile them with your shipping company at the end of the month.
• Comprehensive reporting and statistics : Analysis of delivery performance, success rates, and shipping costs to optimize business strategy.
• Order status notifications : Automatically update shipping status, helping you proactively manage customer service and handle any issues that may arise.

The outstanding benefits of Delivery Hub

Centralized management - Maximum efficiency

Delivery Hub is an indispensable feature in the sales journey with GTG CRM.

• Significant time savings : Instead of logging into multiple websites/apps for each shipping company, you only need to access Delivery Hub to manage everything. Reduce daily order processing time by 70%.
• Minimizing errors : Order information is automatically synchronized from the sales system, minimizing manual data entry – the main cause of incorrect addresses and customer phone numbers.
• Flexible shipping options : Compare shipping fees and delivery times of GHN and Viettel Post directly on a single interface, and choose the best option for each order.
• Real-time status tracking : Instantly monitor the status of all orders - picking up, in transit, delivered successfully, or returned. Proactively contact customers when issues arise.
• Efficient self-delivery order management : Delivery Hub not only integrates with external shipping companies, but also supports self-delivery order management, giving you complete control over your logistics operations.

Suitable for businesses of all sizes.

• Small businesses : Start with self-shipping, gradually expand to GHN/Viettel Post as scale increases.
• Online shop owners : Easily manage hundreds of orders every day, without missing any.
• Multi-platform seller : Consolidates orders from Shopee, Lazada, TikTok Shop, etc., and processes them centrally in one place.

Sustainable growth

• Optimize shipping costs : Choose the most suitable shipping carrier for each order, saving 15-30% on shipping expenses.
• Enhance the customer experience : Fast delivery, timely status updates, increased satisfaction, and higher repurchase rates.
• Data for growth : Detailed delivery performance reports help you make smarter business decisions.

Conclude

The Delivery Hub Shipping Management feature is more than just a tool for creating shipping labels; it's a comprehensive solution that helps sellers control every stage of the logistics process. From multi-platform integration with GHN and Viettel Post to flexible self-shipping support, everything is designed to help you sell more effectively and efficiently.

Let GTG CRM be your partner on your business growth journey!