In an era of booming e-commerce, selling on multiple platforms (Shopee, Lazada, TikTok Shop) has become an inevitable trend for sellers. However, managing orders from various channels often leads to many difficulties: missed orders, difficulty controlling inventory, and wasting time switching between platforms.

GTG CRM was created to thoroughly solve this problem by aggregating all orders from e-commerce platforms into a single platform. No need to log into each platform separately, you can track, process, and ship all orders directly on GTG CRM, optimizing your sales process and ensuring no order is missed.

This article will guide you step-by-step on how to effectively sync and manage multichannel orders on GTG CRM.

Key Features

  • Automatic order synchronization from Shopee, Lazada, TikTok Shop to a single platform
  • Centralized order management — View and process all orders from multiple channels in one place
  • Unified inventory management — Synchronized stock updates across all sales channels
  • Automatic creation of shipping orders when an order status changes to "In Transit"
  • Automatic electronic invoice generation according to Government regulations
  • Consolidated revenue reports from all sales channels
  • Fast processing — No need to switch between multiple platforms

Guide to Multichannel Order Synchronization

Step 1: Connect with E-commerce Platforms

  1. Go to "Settings" → "Sales Channel Integrations"
  2. Select the platform you want to connect: Shopee / Lazada / TikTok Shop
  3. Click "Connect" and log in with your shop account
  4. Allow GTG CRM to access order and product data
  5. Repeat for the remaining platforms
Connect Sales Channels

Step 2: Automatic Order Synchronization

After successful connection, GTG CRM will automatically sync orders from the platforms to the system:

Multichannel Order List
  • All orders from Shopee, Lazada, TikTok Shop will appear in the "Sales Dashboard"
  • Each order will have a source icon (platform logo) for easy identification
  • Orders are updated in real-time

Step 3: Order Processing

Order Status Processing
  1. When a new order arrives: The order will be in "On Hold" or "Pending" status
  2. Confirm order: Change the status to "In Transit"
  3. Prepare shipment: Go to the shipping orders section, click "Print Label" to generate the shipping code
Print Shipping Label

At this point, GTG CRM automatically creates a shipping order:

Automatic Shipping Order
  1. Shipment: Go to the created shipping order → Click "Confirm Shipment" — The system automatically generates an electronic invoice (if set up)
  2. Completion: When the customer successfully receives the order, it changes to "Completed"

Benefits of Using GTG CRM

Time Saving: No need to log into individual platforms, manage all orders in one place

No Missed Orders: Automatic synchronization ensures you never miss an order

Accurate Inventory Control: Stock quantities are updated and synchronized across all channels

Process Automation: From creating shipping orders to generating electronic invoices, everything is automated

Easy Tax Reporting: The system collects input invoices and automatically generates output invoices according to Government regulations

Consolidated Reporting: View revenue and profit from all channels in a single dashboard

Important Notes

About SKUs:

  • Ensure SKUs on GTG CRM match 100% with SKUs on e-commerce platforms
  • If SKUs are different → The system cannot sync inventory
  • One product = One unique SKU across all channels

About Automatic Invoicing:

  • If you have authorized platforms (Shopee/Lazada/TikTok) for automatic invoicing → Do NOT enable automatic invoicing on GTG CRM to avoid double invoicing
  • Only enable this feature if you have not authorized the platform

About Warehouse Address:

  • Enter the warehouse address accurately, as this is where the shipper will pick up the goods
  • Ensure there is always someone responsible at the warehouse during working hours

About Order Status:

  • You must confirm shipment before an automatic invoice can be generated
  • Adjustment invoices can only be created once the original invoice has been issued

Conclusion

GTG CRM is a comprehensive solution that helps multichannel sellers manage orders from Shopee, Lazada, and TikTok Shop most effectively. Instead of logging into individual platforms, wasting time switching, and risking missed orders, you only need to open GTG CRM to process all orders instantly.

Specifically, with automated features from creating shipping orders to generating electronic invoices, GTG CRM helps you comply with legal invoice regulations without extra effort. The intelligent inventory synchronization system ensures you always have accurate control over stock, preventing overselling.

With GTG CRM, you can focus on selling and growing your business, instead of spending time on manual operational tasks. This is an indispensable tool for all multichannel sellers in the 4.0 e-commerce era.