If you're managing a cafe, spa, training center, retail store, or any service business with 2-20 employees, you're likely all too familiar with this scenario:
- Scattered Customer Messages: Personal Zalo, Zalo OA, Facebook Messenger, Instagram DM, Email — each channel in its own app
- Customers Messaging at 11 PM: Asking for prices, booking appointments, seeking consultation — you can't manually respond 24/7
- Managing Customers with Excel: Not knowing which customers have returned, which have "disappeared" for 3 months, or who needs a reminder
- Running Facebook Ads Without ROI Measurement: Not knowing how many customers come from ads versus referrals
- Doing Everything Yourself: Marketing, sales, customer care, financial management — without a support team
78% of Vietnamese small businesses still manage customers with notebooks or Excel. The result: missing out on potential customers, failing to re-engage past customers, and losing revenue from opportunities that could have been closed.
GTG CRM - Transform Small Businesses into Professional Enterprises
GTG CRM helps you operate professionally like a business 10 times larger, with just 2-3 employees. All messages, customers, ads, and care are consolidated into a single platform.
| Before GTG CRM | After GTG CRM |
|---|---|
| Opening 5 separate apps: Zalo, Messenger, Instagram, Email, phone | ✅ 1 inbox — all messages from every channel on one screen |
| Manually replying to customers, missing messages outside business hours | ✅ AI Chatbot provides 24/7 automated responses on Zalo, Facebook, website |
| Managing customers with Excel, not knowing who needs follow-up | ✅ Smart CRM — categorizes, reminds, and automates customer care |
| Sending promotions manually, not personalized | ✅ Automated email marketing — sent to the right people at the right time |
| Posting on Facebook/Instagram manually every day | ✅ AI writes posts + schedules automatic posting to multiple channels simultaneously |
| Running Facebook ads but unable to track results | ✅ Manage Facebook Ads + Google Ads directly within the CRM |
Features for Small Businesses
Multi-Channel Inbox — Zalo + Facebook + Email = One Place
All messages from Zalo OA, Facebook Messenger, Instagram DM, Email, and Website Live Chat are consolidated into a single inbox. You can:
- View and reply to messages from all channels in one interface — no need to switch between apps
- Categorize conversations by status: new, consulting, closed, needs follow-up
- Assign employees to manage specific conversations
- View complete interaction history: from the first message to the most recent purchase
AI Chatbot — You Sleep, AI Works 24/7
GTG CRM's AI Chatbot automatically responds to customers on all channels, even outside business hours:
- Answer Frequently Asked Questions: Pricing, address, opening hours, services — AI responds instantly
- Receive Automatic Bookings: Customers message on Zalo to book a table at a restaurant or an appointment at a spa — AI confirms immediately
- Consult on Products/Services: AI understands your knowledge base and provides accurate advice
- Handover to Human Agent When Needed: If a question is complex, AI automatically transfers it to a human agent
👥 CRM — Professional Customer Management
No more Excel, no more notebooks. GTG CRM helps you know each customer intimately:
- Complete Customer Profiles: Name, phone number, email, purchase history, consultation notes
- Sales Pipeline: Track the status of each deal, from initial contact to closing the order
- Customer Segmentation: VIP customers, new customers, customers who haven't returned in a while, each group with a tailored approach
- Automatic Reminders: GTG CRM reminds you to follow up with customers at the right time
Automation — Automate Customer Care Processes
Set it up once, run it forever. Automation workflows help you:
- Welcome Flow: New customer signs up → automatically send a welcome email + discount voucher
- Automatic Follow-up: 3 days without closing a sale after consultation → automatically send a gentle reminder message
- Appointment Reminders: 24 hours in advance → Zalo message to the customer to confirm spa/restaurant booking
- Win-back Campaigns: Customers who haven't returned in 30 days → send a "We Miss You" offer
- Birthdays: Automatically send birthday wishes + birthday voucher to customers
Email Marketing — Retain Customers Effectively
Send professional email marketing without needing Mailchimp or MailerLite:
- Drag-and-drop email creation with an intuitive Email Builder
- Bulk sending to thousands of customers simultaneously (integrated with Amazon SES)
- Personalization: Insert name, favorite products, purchase history — each email with unique content
- Reporting: Open rates, click rates, unsubscribe rates — know which emails are effective
Social Hub — Post on Multiple Channels with One Click
Manage social media professionally without hiring an agency:
- AI Content Creation: Simply provide a topic, and AI generates content for Facebook, Instagram, and Zalo
- Multi-Channel Posting: One post → simultaneously publish on Facebook Page, Instagram, LinkedIn, YouTube
- Schedule Posts: Plan your content for the entire week, and GTG CRM will post it at the scheduled times
- Track Engagement: View likes, comments, and shares from all channels in one dashboard
Facebook & Google Ads — Accurate ROI Measurement
Run smarter ads without being a marketing expert:
- Manage Facebook Ads + Google Ads from one dashboard within GTG CRM
- Track Orders from Ads: Know exactly how many customers and how much revenue each ad campaign generates
- AI Ad Image Generation: Create professional banners and creatives with the AI Image Studio
- Smart Retargeting: Automatically run ads again for customers who visited your website but didn't purchase
Industry Solutions
Restaurants / Cafes (F&B)
- AI chatbot automatically takes table reservations via Zalo — confirms instantly, sends menu
- Automatic booking reminders sent 2 hours in advance to customers who have reserved tables
- Manage loyal customers: know their favorite dishes and usual visiting times
- Send promotions via Zalo/email to customers who haven't visited in a while
Spas / Beauty Salons
- Automatic appointment reminders via Zalo — reduces no-shows by 50%
- Manage treatment history: know where the customer is in their treatment plan and what consultation is needed next
- AI generates professional before/after photos for marketing
- Send birthday offers + automatic treatment reminders
Training Centers / Education
- CRM pipeline to track students: from consultation → registration → ongoing studies → graduation
- Email campaigns for student recruitment: send information about new courses to parent/student lists
- Automation for tuition fee reminders and class schedule notifications
- Professional student recruitment landing pages — create in 5 minutes
Real Estate
- Pipeline for deal management: track each client → house viewing → negotiation → contract signing
- Landing pages for each project — automated lead generation
- Follow-up automation: 2 days after house viewing → send detailed information + special offers
- Email campaigns for potential customer lists
Get Started in Just 3 Steps
| Step | Action | Time |
|---|---|---|
| Step 1 | Sign up for a free account — immediately receive 36,888 credits | 2 minutes |
| Step 2 | Connect channels: add Zalo OA, Facebook Page, Email to the multi-channel inbox | 5 minutes |
| Step 3 | Activate AI Chatbot + set up automation — start automating customer care | 10 minutes |
36,888 Free Credits = Try All Features
When you sign up for GTG CRM, you receive 36,888 free credits — enough to:
| Feature | Usage Count | Equivalent To |
|---|---|---|
| Multi-channel Inbox (Zalo, FB, Email) | ~1 month of use | Manage all customer messages |
| AI Chatbot Automated Responses | ~500 chat sessions | 24/7 replies — no need for staff on duty |
| Email Marketing | ~2,000 emails | Send promotions, appointment reminders to customers |
| AI Social Media Post Creation | ~50 posts | 1 month of content without hiring a copywriter |
| AI Marketing Image Generation | ~200 images | Professional banners, posters, product images |
| Automation Workflows | Unlimited | Welcome, follow-up, appointment reminders — automated execution |
No credit card required. No commitment. Only purchase more credits when you've used them up.
Comparison: GTG CRM vs. Current Management Methods
| Criterion | Old Method (5+ Tools) | GTG CRM |
|---|---|---|
| Message Management | Switching between Zalo, Messenger, Email | ✅ 1 inbox — all channels on one screen |
| After-hours Customer Replies | No one available — lost customers | ✅ AI Chatbot replies 24/7 on all channels |
| Customer Management | Excel, notebook, memory | ✅ Smart CRM — complete history, follow-up reminders |
| Re-engaging Past Customers | Forgotten, no system | ✅ Automation for promotions, appointment reminders, win-back campaigns |
| Email Marketing | Separate Mailchimp/MailerLite, complex | ✅ Built-in drag-and-drop email builder + bulk sending |
| Social Media Posting | Manual writing, manual posting per channel | ✅ AI content creation + automated multi-channel posting |
| Facebook Advertising | Unable to measure ROI, complex ads manager | ✅ Ad management within CRM, tracking customers from ads |
| Monthly Cost | ~500K-2M (Mailchimp + other tools) | From 199K/month (Basic Plan) |
Pricing for Small Businesses
Conclusion
| Plan | Price/month | Credits/month | Suitable For |
|---|---|---|---|
| Free | 0đ | 36,888 credits (one-time) | Try all features |
| Basic | 199,000đ | 80,000 credits | Small shop, 1-3 employees, basic inbox + CRM |
| Startup | 449,000đ | 192,600 credits (+7%) | Businesses with 3-10 employees, needing AI chatbot + automation |
| Growth | 639,000đ | 275,000 credits (+10%) | Businesses with 10-15 employees, needing full marketing + AI |
| Professional | 1,029,000đ | 448,000 credits (+12%) | Chain stores, multiple branches, full features |
For small businesses, managing customers, messages, and marketing with multiple separate tools can lead to overwhelming workloads and missed sales opportunities. An integrated CRM system helps businesses manage all customers, messages, ads, and after-sales care on a single platform. With GTG CRM, business owners can automate many crucial processes, enhance customer experience, and operate more professionally even with a small team.
