Vietnam's e-commerce market is booming, reaching $16.2 billion in 2023 and projected to grow by 20% annually. In this highly competitive landscape, sellers not only need to sell products effectively but also manage the entire process efficiently – from sourcing inventory, product promotion, order processing, to customer care and tax compliance.
In reality, most Vietnamese e-commerce sellers use 5 to 7 different tools to operate: Shopee Seller Center for orders, GHN Dashboard for shipping, Excel for inventory management, MISA for electronic invoices, Canva for graphic design, and various other tools. Constantly switching between these tools is not only time-consuming but also prone to errors and loss of important information.
So, is there a solution that helps sellers manage all their e-commerce operations within a single system, thereby saving costs, increasing efficiency, and focusing on business growth?
The Current Situation Facing Vietnamese E-commerce Sellers
To better understand the challenges sellers are facing, we need to look at the overall picture of the current e-commerce operational process.
The complexity of using multiple disparate tools
A typical workday for an e-commerce seller often starts by opening 5 or more browser tabs simultaneously: Shopee Seller Center to view orders, Lazada Seller Center to update products, GHN Dashboard to check shipping status, an Excel file for inventory management, and MISA or EasyInvoice software for issuing electronic invoices. Continuously switching between these tools not only causes distraction but also significantly reduces work productivity.
Wasting time on repetitive, non-value-adding tasks
According to surveys, e-commerce sellers spend an average of 3 hours a day just on data copy-pasting tasks: copying order information from Shopee to the shipping software, manually updating inventory when new orders come in, re-entering customer information to issue invoices. These are tasks that could be fully automated, but due to a lack of integrated tools, sellers still have to do them manually every day.
Constant errors due to manual data entry
When data has to be manually entered multiple times into different systems, the risk of errors is unavoidable. Incorrectly delivering to the wrong customer address, updating inventory quantities incorrectly, forgetting to issue electronic invoices for completed orders are common mistakes. Each small error like this can lead to customer complaints, loss of seller ratings on platforms, and even legal penalties for tax violations.
Overselling and loss of credibility issues
Because inventory is not automatically synchronized across platforms, sellers often fall into an overselling situation: a product might be sold out on Shopee but still appears available on Lazada and TikTok Shop due to delayed updates. The result is having to cancel orders, refund customers, lose seller points, and lose customer trust.
Pressure to comply with electronic invoices from 2026
Decree 123/2020/ND-CP stipulates that all business households with revenue exceeding 100 million VND per year must use electronic invoices from 2026. For most e-commerce sellers, issuing electronic invoices in compliance with regulations remains a significant challenge due to a lack of legal knowledge and suitable tools.
Lack of data for business decision-making
When sales data is scattered across multiple platforms and tools, sellers cannot get a holistic view of their business performance. They don't know exactly which platform is bringing in the highest profit, which products should be prioritized for marketing, or which times of the year have the highest revenue. This lack of information makes all business decisions based on intuition and carries high risks.
GTG CRM - The All-In-One E-commerce Management Platform Exclusively for Vietnamese Sellers
With a deep understanding of the challenges e-commerce sellers face, GTG CRM has been designed as a comprehensive solution, integrating all the necessary tools to run a successful e-commerce business. Instead of having to buy and learn to use 5 to 7 different software programs, you only need one platform to manage every aspect of your online business.
GTG CRM is not just an order management tool; it is a complete ecosystem that includes: multi-platform e-commerce management, shipping integration, smart inventory and stock management, automated electronic invoicing, AI-powered content tools, a CRM system for customer care, and in-depth data analysis reports. Everything is seamlessly connected, allowing data to flow automatically between modules without manual intervention.
| Before GTG CRM | After GTG CRM |
|---|---|
| Shopee Seller Center + Lazada Seller Center + TikTok Seller Center | 1 dashboard - view all orders from every platform |
| Separate GHN Dashboard, copy-pasting order codes | Create GHN/ViettelPost shipping orders directly within the system |
| Excel for inventory management, manual updates | Inventory automatically synchronized upon new orders |
| MISA/EasyInvoice for electronic invoices | Issue electronic invoices immediately upon order completion |
| No consolidated reports | Real-time revenue, profit, and inventory reports |
Features for E-commerce Sellers
Multi-Platform Order Management
All orders from Shopee, Lazada, TikTok Shop are synchronized into a single location. You can:
- View all orders from every platform in one table — filter by platform, status, order date
- Process orders in bulk: confirm, pack, create shipping orders for multiple orders simultaneously
- Track shipping status in real-time — know instantly which orders are in transit and which are completed
- Automatically update order statuses back to the e-commerce platforms after processing
GHN & ViettelPost Shipping Integration
No need to open separate GHN/ViettelPost tabs. Directly within GTG CRM:
- Automatically create shipping orders upon order confirmation
- Print shipping labels & tracking codes in bulk
- Automatically calculate shipping fees based on distance and weight
- Track shipping status from pickup → delivering → delivered
Synchronized Inventory Management
Inventory is automatically synchronized across all platforms. When an order on Shopee is confirmed, the inventory on Lazada and TikTok Shop also decreases accordingly.
- Multi-warehouse management: main warehouse, sub-warehouse, partner warehouse
- Automatic low-stock alerts when inventory falls below the safety threshold
- Warehouse entry/exit with barcode scanning
- Real-time inventory reports — know exactly how much stock is left
Automated Electronic Invoicing
From 2026, all online business households will be required to issue electronic invoices. GTG CRM has this feature integrated:
- Automatically create electronic invoices when orders are completed
- Full compliance with General Department of Taxation regulations
- Generate monthly/quarterly tax reports
- Manage input invoices
AI-Assisted Selling
GTG CRM integrates AI to help sellers save time:
- AI product description writer — enter the product name, and AI generates compelling descriptions for Shopee/Lazada
- AI product image generator — create white background, lifestyle, and promotional images from one original photo
- AI chatbot for customer replies — automatically answers frequently asked questions across all channels
- AI revenue analysis — suggests products to promote, and which platforms need optimization
Get Started in Just 3 Steps
| Step | Action | Time |
|---|---|---|
| Step 1 | Sign up for a free account — receive 36,888 credits immediately | 2 minutes |
| Step 2 | Connect e-commerce platforms: add Shopee, Lazada, TikTok Shop to the system | 5 minutes |
| Step 3 | Start managing: view orders, process orders, create shipping orders, issue invoices | Immediately |
36,888 Free Credits = Try All Features
When you sign up for GTG CRM, you receive 36,888 free credits — enough to:
| Feature | Usage Count | Equivalent To |
|---|---|---|
| Synchronize & process orders | ~6,000 orders | 4-6 months for a shop with 50 orders/day |
| Issue electronic invoices | ~1,500 invoices | Comply with the law immediately |
| AI product image generation | ~200 images | Professional images without a designer |
| AI product description writing | ~500 descriptions | Save weekly content writing time |
| AI chatbot for customer replies | ~2,000 messages | 24/7 replies, no need for staff on duty |
No credit card required. No commitment. Only purchase more credits when you need them.
Comparison: GTG CRM vs. Current Management Methods
| Criteria | Old Way (5 Software) | GTG CRM |
|---|---|---|
| Order Management | Open 3 separate Seller Centers | 1 dashboard for all platforms |
| Inventory Synchronization | Manual update via Excel | Automatic upon new orders |
| Create Shipping Orders | Copy-paste to GHN/ViettelPost | 1-click order creation within the system |
| Electronic Invoices | Separate software (MISA/EasyInvoice) | Built-in, automatically issued upon order completion |
| Product Images | Hire a designer or take photos with a phone | AI creates professional images from 1 original photo |
| Product Descriptions | Write them yourself or copy from competitors | AI writes optimized descriptions for each platform |
| Customer Replies | Manual, across 3 separate apps | AI chatbot replies 24/7 across all channels |
| Reporting | None or manual consolidation | Real-time reports: revenue, profit, inventory |
| Cost/Month | ~500K-1.5M (GHN Pro + MISA + other tools) | From 199K/month (Basic package) |
Conclusion
In today's rapidly developing technological era, continuing to use manual and fragmented management methods not only reduces efficiency but also causes you to lose a competitive edge against rivals who have already digitized. Sellers using integrated management systems can handle three times the number of orders with the same resources, while minimizing errors.
GTG CRM offers you the opportunity to transition from a manual operational model to intelligent automation without significant investment in time and cost. With 36,888 free credits upon registration, you have enough resources to fully experience all features for the first 4 to 6 months, which is ample time to assess effectiveness and decide whether to continue using it.
Most importantly, GTG CRM helps you free up time from repetitive, non-value-adding tasks to focus on what truly matters: developing unique products, building a strong brand, providing excellent customer service, and scaling your business. When daily operational tasks are automated, you create space for strategic thinking and elevate your business to new heights.
Start your digital transformation journey today. It only takes 3 simple steps: register for an account, connect your e-commerce platforms, and start managing your entire business operation from a single place.
Register for GTG CRM for free and receive 36,888 credits now at gtgcrm.com
