GTG CRM Team
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Table of Contents
AI Biz Email is an intelligent assistant that helps businesses create and send professional marketing emails in just minutes. Instead of spending hours designing emails, writing content, and worrying about technical issues, you simply talk to the AI in natural language – the AI will automatically generate beautiful emails with images and content that match your brand.
This feature is especially useful when you need to send mass emails to customers without affecting the reputation of your main email address. GTG CRM helps you protect your primary email domain by using a verified private domain, ensuring emails always reach the inbox instead of spam.
Suitable for situations such as: sending welcome emails to new customers, announcing promotions, periodic newsletters, or any marketing campaign that needs to reach hundreds of customers at once.
Before sending marketing emails, you need to verify your email domain to protect the credibility of your main email address. This ensures that even if customers mark your marketing emails as spam, your official email address will still function normally.

Access your workspace management section, and you'll see that your email domain has been verified (for example, mail.dev.gtgcrm.com). When sending emails, the system will automatically use this domain instead of your personal email address.
If the domain is not yet verified, the system will display a list of DNS records that need to be configured.

Click on "View DNS Record" to see the details of the records you need to add. You need to access your domain's DNS management page (usually at your domain provider) and add these records to prove you own the domain.
Before creating emails, configure your brand information so that AI can generate emails that match your company's image.

Go to the "Brand Identity" section and enter information such as logo, main colors, and company name. For example, in the video it's "Vietnam Tourism" - this information will automatically appear in all emails generated by the AI.

Access the "Email" section in the main menu. You will see a list of previously sent emails (if any). Click the "Create New Conversation" button to start working with the AI.

In the AI chat interface, simply enter your request in natural Vietnamese, for example: "Please create a welcome email for me." The AI will understand and begin processing the request.

The process of creating an email typically takes 15-20 seconds. AI not only writes the content but also designs professional emails with attractive headers, footers, images, and layouts.
Once completed, the AI will display an email preview directly in the chat. You will see an email with your brand logo (e.g., Vietnam Tourism), illustrative images, and pre-written content in a professional style.

The email includes all the necessary components: a header with your logo, the main body with an image, and a footer with contact information. All of this is automatically retrieved from the Brand Identity you've configured.
Once you're satisfied with the email, you can ask the AI to send it immediately.

Enter a simple command like: "Send emails to tin.nguyen@gtgcrm.com and tin.nguyen@gtvsoft.com". The AI will automatically send emails to all specified addresses.
The system confirms that the email has been successfully delivered to the addresses. You can rest assured that the email has reached the recipient.

Open the recipient's inbox to check. The email will display with a beautiful interface, complete with images and content as designed.
One key feature of AI Biz Email is its ability to track who has opened your emails.

Return to the GTG CRM interface, go to the sent email details section. Click "Recipients" to view the list. You will see:
In this example, the open rate is 50% (1 in 2 people opened the email). This information helps you evaluate the effectiveness of your campaign and adjust your strategy accordingly.

You can continue chatting with the AI for advice, for example:
AI will analyze real-world data from your campaigns and provide specific advice to help optimize marketing effectiveness.
In the context of small and medium-sized enterprises (SMEs) needing to market faster while maintaining a professional image, AI Biz Email offers a more practical approach to email marketing. Instead of spending a lot of time writing content, designing emails, and handling technical steps, businesses can use AI to create brand-relevant emails, send them in bulk via verified domains, and track effectiveness all within a single process.
The value of this feature lies not only in speed. More importantly, it helps businesses protect the credibility of their primary email, maintain brand consistency across campaigns, and gain real-world data such as open rates to assess effectiveness. By combining email creation, sending, and strategic consulting capabilities in one AI assistant, AI Biz Email not only saves time but also helps businesses implement more systematic, measurable, and scalable email marketing strategies for customer care.