In retail and e-commerce, fast and efficient delivery is key to customer satisfaction. However, managing multiple shipping partners, comparing rates, and tracking orders is often time-consuming. GTG CRM understands this and has integrated leading express delivery channels in Vietnam, helping you manage the entire delivery process within a single system.

With its delivery channel integration feature, you can easily link your Viettel Post and Giao Hang Nhanh accounts in just a few minutes. Once connected, all operations from order creation, price comparison, shipping label printing to tracking delivery status are performed directly on GTG CRM, saving you time and optimizing shipping costs.

Main features

• Integrating Vietnam's two largest shipping partners, Viettel Post and Giao Hang Nhanh, we meet all delivery needs, from within the city to inter-provincial deliveries.
• Connect once through your account with each shipping partner, then use it continuously without needing to log in again.
• Compare shipping rates between different partners right when you create your order, helping you choose the most cost-effective delivery method.
• Centrally manage all deliveries from multiple shipping channels in a single list, making it easy to search and track.
• It also supports self-delivery through the Sales Shipping feature, suitable for local or nearby area deliveries.
• Securely store your login information, protecting your shipping account data to the highest standards.

Instructions for Connecting Delivery Channels

Step 1: Access the delivery order management page.

From the GTG CRM homepage, navigate to the menu bar on the left side of the screen. You will find the "Inventory Management" feature group with several sub-items within it.

Click on "Delivery Orders" to open the shipping management interface. Here, if you have orders currently in transit, the system will display a complete list of those orders along with their current status.

Step 2: Open the express delivery channel tab.

At the top of the delivery order interface, you'll see navigation tabs. Click on the "Delivery Channels" tab to see a list of shipping partners that GTG CRM supports for integration.

Here, you will see three main options:

Viettel Post is the national postal delivery partner with a nationwide network, particularly strong in remote provinces and rural areas.

Fast Delivery — a partner specializing in fast delivery within cities and intercity areas, with high processing speed and competitive prices.

Sales Shipping — a self-delivery option for situations where you want your staff to deliver goods directly to customers.

Step 3: Connect with Viettel Post

If you are using Viettel Post's delivery service, click the "Connect" button next to the Viettel Post logo.

A popup window will appear, asking you to enter your Viettel Post account information. You need to fill in the following information completely:

• The username or phone number you registered with Viettel Post.
• Password for your Viettel Post account.
• Other verification information may be required by the system, depending on the security configuration of your Viettel Post account.

After filling in all the information, press the "Confirm" or "Connect" button. The system will then verify the information with the Viettel Post server. This process usually only takes a few seconds.

Step 4: Connect with Fast Delivery

Next, to connect with Giao Hang Nhanh (Fast Delivery), you do the same. Click the "Connect" button next to the Giao Hang Nhanh logo.

The Giao Hang Nhanh login information entry window will appear. Please note that each shipping partner may require different authentication information:

• For Fast Delivery, you may need to enter an API token or authentication code instead of your usual username and password.
• Some partners require you to obtain the API code from their admin page before connecting.
• Please have this information ready before attempting to connect.

Fill in all the required information and click "Confirm". The system will check and establish a connection with Giao Hang Nhanh (Fast Delivery).

Step 5: Complete and test the connection.

After successfully connecting both channels, you will see the "Connected" status displayed next to each transport partner. A green icon or checkmark will indicate that the connection is working properly.

From now on, every time you create a new delivery order from GTG CRM, the system will automatically retrieve shipping rates from both Viettel Post and Giao Hang Nhanh so you can compare and choose. You no longer need to log back into these accounts.

Please remember or save the account information you used to connect. This will be useful if you need to log directly into the shipping partner's website to check details or perform other advanced operations.

Benefits of using GTG CRM for delivery management.

Significant time is saved by eliminating the need to switch back and forth between multiple websites of different shipping companies. All operations are centralized in a single location.

Optimize shipping costs by automatically comparing rates across partners. You can always choose the most cost-effective shipping method for each specific order.

Unified management of the entire process, from orders and inventory to delivery, within a single system minimizes errors and increases operational efficiency.

Track delivery status in real-time directly on GTG CRM without having to access each shipping partner's individual website.

Easily expand your multi-channel business thanks to a readily available support system with major shipping partners, suitable for both retailers and sellers on multiple e-commerce platforms.

Important note

• Before connecting, please ensure you have an active account with Viettel Post or Giao Hang Nhanh. If you don't have one, you need to register directly with them first.
• The login information you provide to GTG CRM is encrypted and secured to a high standard. However, please ensure you do not share this information with others.
• Some shipping partners may require two-factor authentication or special API permissions. Follow their instructions to obtain the correct credentials.
• If you change your password on the shipping partner's website, remember to update your connection information on GTG CRM to avoid service interruption.