Every day you receive 50-100 orders from Shopee, Lazada, TikTok Shop, and your website. By regulation, each order requires an electronic invoice. If done manually: open invoicing software → enter customer name → enter product → enter amount → sign → send. Each invoice takes 3-5 minutes → 100 orders = 5-8 hours/day just to enter invoices.
Problem: Orders Are in One Place, Invoices Are in Another
| Current system | Problem |
|---|---|
| Orders on Shopee/Lazada | Need to copy information into the e-invoice software |
| Customer information on the marketplace | Need to re-enter name, address, tax code |
| Products already in the order | Need to re-enter product name, unit price, tax |
| Total amount already calculated on the platform | Need to re-enter → easy to make mistakes |
Result: Wasted time, prone to errors, and when the tax authority checks — it may find invoices that do not match the orders.
Solution: Completed Orders → Automatic Invoicing
GTG CRM connects orders with electronic invoices in the same system:
```
Shopee/Lazada/TikTok Shop orders
↓ (synced to GTG CRM)
Orders in Order Hub
↓ (processing: confirm, pack, ship)
Order → Status "Completed"
↓ (AUTOMATIC)
The system creates the electronic invoice:
- Buyer information: from the order
- Product list: from the order
- Quantity, unit price: from the order
- Tax rate: based on configuration
- Total amount: calculated automatically
↓ (AUTOMATIC)
Digital signature → Send to the tax authority → Email to customer
```
The entire process: 0 minutes of manual work.
How to Set It Up
Step 1: Connect E-commerce Platforms
Go to Settings → Platform connections:
- Shopee: Log in to Seller Center → Authorize
- Lazada: Same
- TikTok Shop: Same
After connecting, all orders are automatically synced to GTG CRM.
Step 2: Configure Automatic Invoicing
Go to e-Invoice Management → Automatic settings:
| Configuration | Options |
|---|---|
| Automatically issue invoice when order is completed | ✅ On / ❌ Off |
| Default tax rate | 0% / 5% / 8% / 10% |
| Send invoice to customer via | Email / SMS / Both |
| Auto-sign (HSM) | ✅ On (if available) / ❌ Sign manually |
Step 3: Product Mapping
GTG CRM automatically maps products on the marketplace to products in the system:
- Product name
- SKU code
- Unit price
- Unit of measure
Map once → apply to all subsequent orders.
Automatic Scenarios
Scenario 1: Shopee Order → E-invoice
```
- Customer places an order on Shopee
- The order is synced to GTG CRM (automatically)
- Staff confirm + pack + ship
- Shopee confirms "Delivered successfully"
- GTG CRM automatically:
a. Creates the e-invoice
b. Digitally signs it
c. Sends it to the tax authority
d. Sends the e-invoice by email to the customer
```
Scenario 2: Website Order → E-invoice
```
- Customer makes a purchase on the website (GTG CRM Website Builder)
- The order is created in the system (automatically)
- Payment is confirmed
- Delivery is completed
- The e-invoice is automatically issued + sent
```
Scenario 3: Manual Order (in-store) → E-invoice
```
- Staff creates the order in GTG CRM
- Customer makes payment
- Mark it as "Completed"
- The e-invoice is automatically issued + sent
```
Real Results
| Metric | Before (manual) | After (automated GTG CRM) |
|---|---|---|
| Time to issue invoice/order | 3-5 minutes | 0 minutes (automatic) |
| 100 orders/day | 5-8 hours to enter invoices | 0 hours |
| Errors (wrong amount, wrong name) | 5-10% | < 0.1% |
| Order - invoice matching | Not guaranteed | 100% (same source data) |
| Customer receives invoice | Sent manually, often forgotten | Automatically after delivery |
Who Should Use It?
| Audience | Reason |
|---|---|
| E-commerce sellers (Shopee, Lazada, TikTok) | 50-500 orders/day → manual entry is impossible |
| Retail stores | Issue invoices right when selling |
| B2B businesses | Accurate invoices for partners |
| E-commerce + invoicing | Two-way sync, never wrong |
Pricing
| Package | Price | Credits | Best for |
|---|---|---|---|
| Free | 0đ | 36,888 credits (one-time) | Trial |
| Basic | 199,000đ/month | 80,000 | < 50 orders/day |
| Starter | 449,000đ/month | 192,600 | 50-100 orders/day |
| Growth | 639,000đ/month | 275,000 | 100-300 orders/day |
| Professional | 1,029,000đ/month | 448,000 | 300+ orders/day |
Conclusion
If you are selling across multiple channels such as Shopee, Lazada, TikTok Shop, or your own website, using a centralized management platform like GTG CRM will help connect orders, inventory, customers, and e-invoices in one unified workflow. This not only saves time but also brings transparency and accuracy to revenue management, helping your business operate more efficiently and be ready to scale.
Get Started Now
- Sign up for GTG CRM → 36,888 free credits
- Connect your e-commerce platforms (5 minutes)
- Set up automatic e-invoicing (10 minutes)
- Issue invoices automatically from the first order
