Every day you receive 50-100 orders from Shopee, Lazada, TikTok Shop, and your website. According to regulations, each order requires an electronic invoice. If done manually: open invoice software → enter customer name → enter product → enter amount → sign → send. Each invoice takes 3-5 minutes → 100 orders = 5-8 hours/day just for invoice entry.

The Problem: Orders in One Place, Invoices in Another

Current System Problem
Orders on Shopee/Lazada Information must be copied to e-invoice software
Customer information on e-commerce platforms Name, address, tax ID must be re-entered
Products already in the order Product name, unit price, tax must be re-entered
Total amount calculated on the platform Must be re-entered → prone to errors

Result: Time-consuming, prone to errors, and when tax authorities inspect — they find invoices that don't match orders.

The Solution: Order Completed → Invoice Automatically Generated

GTG CRM connects orders with electronic invoices within the same system:

```

Orders from Shopee/Lazada/TikTok Shop

↓ (sync to GTG CRM)

Orders in Order Hub

↓ (processing: confirm, pack, ship)

Order → Status "Completed"

↓ (AUTOMATICALLY)

System generates e-invoice:

  • Buyer information: from order
  • Product list: from order
  • Quantity, unit price: from order
  • Tax rate: according to configuration
  • Total amount: calculated automatically

↓ (AUTOMATICALLY)

Digital signature → Send to Tax Authority → Send email to customer

```

Entire process: 0 minutes of manual operation.

Setup Guide

Step 1: Connect E-commerce Platforms

Go to Settings → Connect Platforms:

  • Shopee: Log in to Seller Center → Authorize
  • Lazada: Similar
  • TikTok Shop: Similar

After connecting, all orders will automatically sync to GTG CRM.

Multi-channel connection

Step 2: Configure Automatic Invoicing

Go to E-invoice Management → Automatic Settings:

Configuration Options
Automatically issue invoice upon order completion ✅ Enable / ❌ Disable
Send invoice to customer via Email / SMS / Both
Automatic signing (HSM) ✅ Enable (if available) / ❌ Manual signing

Automatic Invoice Configuration

Step 3: Product Mapping

GTG CRM automatically maps products from the marketplace to products in the system:

  • Product Name
  • SKU
  • Unit Price
  • Unit

Product Mapping

Map once → applies to all subsequent orders.

Automatic Scenarios

Scenario 1: Shopee Order → E-Invoice

```

  1. Customer places an order on Shopee
  2. Order is synchronized to GTG CRM (automatically)
  3. Staff confirms + packs + ships
  4. Shopee confirms "Delivery successful"
  5. GTG CRM automatically:

a. Creates E-Invoice

b. Digitally signs

c. Submits to Tax Authority

d. Sends E-Invoice via email to customer

```

Scenario 2: Website Order → E-Invoice

```

  1. Customer purchases on the website (GTG CRM Website Builder)
  2. Order is created in the system (automatically)
  3. Payment is confirmed
  4. Delivery is completed
  5. E-Invoice is automatically issued + sent

```

Scenario 3: Manual Order (in-store) → E-Invoice

```

  1. Staff creates an order in GTG CRM
  2. Customer pays
  3. Mark as "Completed"
  4. E-Invoice is automatically issued + sent

```

Actual Results

Metric Before (Manual) After (GTG CRM Automatic)
Time to issue invoice/order 3-5 minutes 0 minutes (automatic)
100 orders/day 5-8 hours for invoice entry 0 hours
Errors (incorrect amount, name) 5-10% < 0.1%
Order - Invoice Matching Not guaranteed 100% (same as original data)
Customer receiving invoice Handed over, easily forgotten Automatic after delivery

Who Should Use It?

Target Audience Reason
E-commerce Sellers (Shopee, Lazada, TikTok) 50-500 orders/day → manual entry not feasible
Retail Stores Issue invoices immediately upon sale
B2B Businesses Accurate invoices for partners
E-commerce + Invoicing Two-way synchronization, never errors

Pricing

Package Price Credits Suitable For
Free 0đ 36,888 credits (1 time) Trial
Basic 199,000đ/month 80,000 < 50 orders/day
Starter 449,000đ/month 192,600 50-100 orders/day
Growth 639,000đ/month 275,000 100-300 orders/day
Professional 1,029,000đ/month 448,000 300+ orders/day

Conclusion

If you are selling on multiple channels like Shopee, Lazada, TikTok Shop, or your own website, using a centralized management platform like GTG CRM will help connect orders, inventory, customers, and electronic invoices within a unified process. This not only saves time but also brings transparency and accuracy to revenue management, thereby helping businesses operate efficiently and be ready to scale.

Get Started Now

  1. Register for GTG CRM → 36,888 free credits
  2. Connect e-commerce platforms (5 minutes)
  3. Configure automatic e-invoicing (10 minutes)
  4. Issue invoices automatically from the first order