You're running a restaurant, and customers call to book a table during peak hours, but your staff are busy serving and can't answer. A customer messages via Zalo at 11 PM, and you only see the message the next morning. The result? Lost customers, lost revenue.

The Situation for Vietnamese Restaurants

  • 70% of table reservations are made via Zalo, Facebook, or phone — not through any system.
  • Serving staff also handle replying to messages → resulting in poor service quality.
  • Peak hours (11 AM-1 PM, 6 PM-8 PM): No one has time to reply to messages.
  • Outside business hours: Messages get delayed → customers book with other restaurants.

Solution: AI Chatbot + Automatic Reservations

GTG CRM provides an AI Chatbot integrated with Zalo, Facebook Messenger, and Live Chat on your website — automatically answering customers 24/7 and taking reservations without needing staff.

How It Works

Customer messages on Zalo: "Are there any tables for 4 people tonight at 7 PM?"

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AI Chatbot replies automatically:

"Hello! 🍽️ Yes, we have tables available for 4 people tonight at 7 PM.

Would you like to book a table now? Please provide:

  • Name of the booker
  • Phone number
  • Special requests (if any)"

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Customer provides information.

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Chatbot confirms + creates a booking in the CRM system.

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Sends a confirmation message to the customer (via Zalo).

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Sends a reminder before the reservation time (automatically).

Detailed Features

1. AI Chatbot - Smart 24/7 Responses

The chatbot is trained with your restaurant's data:

  • Menu, prices, current promotions
  • Opening hours, address, parking
  • Reservation and cancellation policies
  • FAQs (frequently asked questions)

The chatbot doesn't just answer yes/no — it understands context:

  • "Do you have vegetarian options?" → suggests the vegetarian menu.
  • "Do you have a private room for 20 people?" → guides on booking a VIP room.
  • "What's the price for the buffet?" → sends the price list + reservation link.

AI automatically answers customers

2. Multi-Channel - 1 Inbox for All

Messages from customers come to one place, no matter where they are sent from:

  • Zalo OA (Vietnam's #1 channel)
  • Facebook Messenger
  • Live Chat on website
  • Email

Multi-channel inbox

Staff manage all messages from a single inbox — no need to open 4 separate apps.

3. Automation Follow-up

After the meal, the system automatically:

  • Sends a thank-you message (via Zalo/SMS)
  • Sends a discount voucher for the next visit
  • Reminds customers to return (e.g., if they haven't visited for 30 days)

Real-Life Scenarios

Scenario 1: Booking Outside Business Hours

  • 10:00 PM — Customer messages on Zalo: "Can I book for 5 people tomorrow lunch?"
  • Chatbot replies instantly, confirming the reservation.
  • The next morning, the restaurant already has the booking information.

Scenario 2: Inquiring About the Menu + Booking

  • Customer asks: "Do you have fresh seafood? What's the price?"
  • Chatbot sends the seafood menu + prices + photos.
  • Customer decides → books a table right in the chat.

Scenario 3: VIP Customer Returns

  • The system identifies returning customers by phone number.
  • Chatbot: "Hello Mr. Minh! Last time you enjoyed the wagyu beef. This week we have a 20% discount on this dish!"
  • Personalized experience → increases repeat visits.

Costs

Method Cost/Month Effectiveness
Hiring staff to reply to messages 5-8 million VND/month Only replies during business hours
Hiring a freelance Fanpage administrator 3-5 million VND/month Not specialized for restaurants
GTG CRM AI Chatbot From 199,000 VND/month 24/7, no days off

Recommended Packages for Restaurants

Package Price Credits Sufficient for
Basic 199,000 VND/month 80,000 credits Small restaurants (< 50 bookings/month)
Starter 449,000 VND/month 192,600 credits Medium-sized restaurants
Growth 639,000 VND/month 275,000 credits Restaurant chains with 2-3 branches
Professional 1,029,000 VND/month 448,000 credits Large chains with many branches

Get Started in 15 Minutes

  1. Sign up for GTG CRM → get 36,888 free credits.
  2. Connect your Zalo OA + Facebook Page.
  3. Set up the chatbot with your menu and restaurant information.
  4. Activate the chatbot → start receiving automatic table reservations.

Conclusion

In a context where customers increasingly prefer booking tables via Zalo, Facebook, and websites, manual responses can easily cause restaurants to miss business opportunities. AI Chatbot automates consultation, reservation taking, and customer care 24/7 without relying on staff. With GTG CRM, restaurants can manage all messages, bookings, and customer data in a single system, thereby enhancing customer experience and optimizing revenue.