In the era of booming e-commerce, selling on multiple marketplaces (Shopee, Lazada, TikTok Shop) has become an inevitable trend for sellers. However, managing orders from different channels often causes many difficulties: easily missing orders, difficulty controlling inventory, and wasting a lot of time switching between platforms.

GTG CRM was created to thoroughly solve this problem by aggregating all orders from e-commerce platforms into a single platform. No need to log in to each platform separately, you can track, process, and ship all orders right on GTG CRM, helping to optimize the sales process and not miss any orders.

This article will guide you step-by-step on how to sync and manage multi-channel orders on GTG CRM most effectively.

Key Features

  • Automatic Order Synchronization from Shopee, Lazada, TikTok Shop to a single platform
  • Centralized Order Management — View and process all orders from multiple channels in one place
  • Unified Inventory Management — Synchronize inventory updates across all sales channels
  • Automatic Generation of Picking Slips when an order status changes to "In Transit"
  • Automatic Electronic Invoice Generation according to Government regulations
  • Consolidated Revenue Reports from all sales channels
  • Fast Processing — No need to switch between multiple platforms

Guide to Syncing Multi-Channel Orders

Step 1: Connect with E-commerce Platforms

  1. Go to "Settings" → "Sales Channel Integrations"
  2. Select the platform to connect: Shopee / Lazada / TikTok Shop
  3. Click "Connect" and log in with your shop account
  4. Allow GTG CRM to access order and product data
  5. Repeat with other platforms
Connect Sales Channels

Step 2: Automatic Order Synchronization

After successful connection, GTG CRM will automatically sync orders from the platforms to the system:

Multi-Channel Order List
  • All orders from Shopee, Lazada, TikTok Shop will be displayed in the "Sales Homepage"
  • Each order will have a source icon (platform logo) for easy differentiation
  • Orders are updated in real-time

Step 3: Order Processing

Process Order Status
  1. When a new order arrives: The order will be in "On Hold" or "Pending" status
  2. Confirm Order: Change the status to "In Transit"
  3. Prepare Goods: Go to the shipping orders section, click "Print Label" to generate the shipping label
Print Shipping Label

At this point, GTG CRM automatically generates a picking slip:

Automatic Picking Slip
  1. Ship Out: Go to the generated picking slip → Click "Confirm Shipment" — The system automatically generates an electronic invoice (if configured)
  2. Complete: When the customer successfully receives the order, it changes to "Completed"

Benefits of Using GTG CRM

Save Time: No need to log in to each platform separately, manage all orders in one place

No Missed Orders: Automatic synchronization ensures you never miss an order

Accurate Inventory Control: Inventory quantities are synchronized across all channels

Process Automation: From generating picking slips to issuing electronic invoices, everything is automated

Easy Reporting: The system collects input invoices and automatically generates output invoices according to Government regulations

Consolidated Reports: View revenue and profit from all channels in a single dashboard

Important Notes

Regarding SKUs:

  • Ensure SKUs on GTG CRM match 100% with SKUs on e-commerce platforms
  • If SKUs differ → The system cannot synchronize inventory
  • One product = one unique SKU across all channels

Regarding Automatic Invoicing:

  • If you have authorized the platforms (Shopee/Lazada/TikTok) to issue invoices automatically → DO NOT enable automatic invoicing on GTG CRM to avoid double invoicing
  • Only enable this feature if you have not authorized the platform

Regarding Warehouse Address:

  • Enter the warehouse address accurately as this is where the shipper will pick up the goods
  • Ensure there is always a person in charge at the warehouse during working hours

Regarding Order Status:

  • You must confirm shipment before an automatic invoice can be issued
  • Adjustment invoices can only be created after the original invoice has been issued

Conclusion

GTG CRM is a comprehensive solution that helps multi-channel sellers manage orders from Shopee, Lazada, and TikTok Shop most effectively. Instead of logging into each platform separately, wasting time switching, and easily missing orders, you only need to open GTG CRM to process all orders instantly.

Especially with automated features from generating picking slips to issuing electronic invoices, GTG CRM helps you comply with legal invoice regulations without extra effort. The intelligent inventory synchronization system ensures you always have accurate control of your stock, preventing overselling.

With GTG CRM, you can focus on selling and growing your business instead of spending time on manual operational tasks. This is an indispensable tool for every multi-channel seller in the era of e-commerce 4.0.