In the era of booming e-commerce, selling on multiple e-commerce platforms (Shopee, Lazada, TikTok Shop) has become an inevitable trend for sellers. However, managing orders from various channels often presents many challenges: orders are easily missed, inventory control is difficult, and switching between platforms takes a lot of time.

GTG CRM was created to thoroughly solve this problem by consolidating all orders from e-commerce platforms into a single platform . No need to log into each platform individually; you can track, process, and ship all orders directly on GTG CRM, optimizing your sales process and ensuring no orders are missed.

This article will guide you step-by-step on how to effectively synchronize and manage multi-channel orders on GTG CRM.

Main features

• Automatically synchronize orders from Shopee, Lazada, and TikTok Shop to a single platform.
• Centralized order management — View and process all orders from multiple channels in one place.
• Unified inventory management — Synchronized inventory updates across all sales channels
• Automatically generate a delivery note when the order status changes to "In Transit".
• Automatic issuance of electronic invoices in accordance with government regulations.
• Consolidated sales report from all sales channels.
• Fast processing — No need to switch between multiple platforms

Guide to synchronizing orders across multiple channels

Step 1: Connect with e-commerce platforms

1. Go to "Settings" → "Sales Channel Integration"
2. Choose the platform you want to connect to: Shopee / Lazada / TikTok Shop
3. Click "Connect" and log in with your shop account.
4. Allow GTG CRM to access order and product data.
5. Repeat with the remaining floors.

Step 2: Automatically synchronize orders

After a successful connection, GTG CRM will automatically synchronize orders from online marketplaces to the system.

• All orders from Shopee, Lazada, and TikTok Shop will be displayed in the "Seller Homepage".
• Each order will have a source icon (exchange logo) for easy identification.
• Orders are updated in real time.

Step 3: Process the order

1. When a new order is placed : The order will be in "On Hold" or "Pending" status.
2. Order confirmation : Change status to "Delivering"
3. Preparing the order : Go to the shipping order section, click "print label" to generate a shipping label.

At this point, GTG CRM automatically generates a warehouse release form :

1. Warehouse Release : Go to the warehouse release form you just created → Click "Confirm Warehouse Release" — The system will automatically generate an electronic invoice (if configured).
2. Completed : Once the customer successfully receives the order, the order status changes to "Completed".

Benefits of using GTG CRM

Save time : No need to log into each platform individually; manage all orders in one place.

Never miss an order : Automatic synchronization ensures you never miss an order.

Accurate inventory control : Inventory levels are updated synchronously across all channels.

Process automation : From creating delivery notes to issuing electronic invoices, everything is automated.

Easy declaration : The system automatically collects input invoices and issues output invoices in accordance with government regulations.

Consolidated report : View revenue and profit from all channels in a single dashboard.

Important note

Regarding SKU codes :

• Ensure that the SKUs in GTG CRM match the SKUs on e-commerce platforms 100%.
• If the SKUs are different → The inventory system is not synchronized.
• One product = One unique SKU across all channels

Regarding automatic invoicing :

• If you have authorized e-commerce platforms (Shopee/Lazada/TikTok) to automatically generate invoices → DO NOT enable automatic invoice generation in GTG CRM to avoid generating invoices twice.
• Only enable this feature if you haven't already authorized the exchange.

Regarding the warehouse address :

• Enter the exact warehouse address, as this is where the shipper will pick up the goods.
• Ensure there is always someone in charge at the warehouse during working hours.

Regarding order status :

• Confirmation of warehouse release is required before automatic invoice generation can be performed.
• Adjustment invoices can only be created after the original invoice has been issued.

Conclude

GTG CRM is a comprehensive solution that helps multi-channel sellers manage orders from Shopee, Lazada, and TikTok Shop most effectively. Instead of logging into each platform individually, wasting time switching between them and risking missing orders, you can simply open GTG CRM and process all orders instantly.

In particular, with its automation features from creating delivery notes to issuing electronic invoices, GTG CRM helps you comply with legal regulations on invoices without extra effort. The intelligent inventory synchronization system ensures you always have accurate inventory control, avoiding over-selling.

With GTG CRM, you can focus on sales and business growth instead of wasting time on manual operational tasks. This is an indispensable tool for every multi-channel seller in the era of e-commerce 4.0.