In today's booming e-commerce era, selling on multiple marketplaces (Shopee, Lazada, TikTok Shop) has become an inevitable trend for sellers. However, managing orders from various channels often presents numerous challenges: easily missing orders, difficulty controlling inventory, and wasting time switching between platforms.

GTG CRM is designed to thoroughly solve this problem by aggregating all orders from e-commerce platforms into a single platform. Without needing to log into each platform individually, you can track, process, and dispatch all orders directly on GTG CRM, optimizing your sales process and ensuring no order is missed.

This article will guide you step-by-step on how to effectively sync and manage multi-channel orders on GTG CRM.

Key Features

  • Automatic Order Sync from Shopee, Lazada, TikTok Shop to a single platform
  • Centralized Order Management — View and process all orders from multiple channels in one place
  • Unified Inventory Management — Synchronized stock updates across all sales channels
  • Automatic Dispatch Note Creation when orders change to "In Transit" status
  • Automatic E-Invoice Generation in accordance with government regulations
  • Consolidated Revenue Reports from all sales channels
  • Fast Processing — No need to switch between multiple platforms

Guide to Syncing Multi-channel Orders

Step 1: Connect with E-commerce Platforms

  1. Go to "Settings" → "Sales Channel Integrations"
  2. Select the platform to connect: Shopee / Lazada / TikTok Shop
  3. Click "Connect" and log in with your shop account
  4. Allow GTG CRM to access your order and product data
  5. Repeat for the remaining platforms
Connect Sales Channels

Step 2: Automatic Order Sync

After successful connection, GTG CRM will automatically sync orders from the platforms to the system:

Multi-channel Order List
  • All orders from Shopee, Lazada, and TikTok Shop will appear in the "Sales Dashboard"
  • Each order will have a source icon (platform logo) for easy identification
  • Orders are updated in real-time

Step 3: Order Processing

Order Status Processing
  1. When a new order arrives: The order will be in "On Hold" or "Pending" status
  2. Confirm order: Change the status to "In Transit"
  3. Prepare goods: Go to the dispatch section, click "Print Label" to generate the shipping label
Print Shipping Label

At this point, GTG CRM automatically creates a dispatch note:

Automatic Dispatch Note
  1. Dispatch goods: Go to the created dispatch note → Click "Confirm Dispatch" — The system automatically generates an e-invoice (if set up)
  2. Completed: When the customer successfully receives the order, it changes to "Completed"

Benefits of Using GTG CRM

Time-Saving: No need to log into individual platforms; manage all orders in one place

No Missed Orders: Automatic synchronization ensures you never miss an order

Accurate Inventory Control: Stock levels are synchronized across all channels

Process Automation: From dispatch note creation to e-invoice generation, everything is automated

Easy Tax Filing: The system automatically collects input invoices and generates output invoices according to government regulations

Consolidated Reporting: View revenue and profit from all channels in a single dashboard

Important Notes

Regarding SKUs:

  • Ensure SKUs on GTG CRM match 100% with SKUs on e-commerce platforms
  • If SKUs differ → The system cannot synchronize inventory
  • One product = One unique SKU across all channels

Regarding Automatic Invoicing:

  • If you have authorized platforms (Shopee/Lazada/TikTok) for automatic invoice generation → DO NOT enable automatic invoicing on GTG CRM to avoid duplicate invoices
  • Only enable this feature if you have not authorized the platforms

Regarding Warehouse Address:

  • Enter the warehouse address accurately, as this is where the shipper will pick up the goods
  • Ensure someone is always present at the warehouse during working hours

Regarding Order Status:

  • Dispatch must be confirmed before an automatic invoice can be generated
  • Adjustment invoices can only be created after the original invoice has been issued

Conclusion

GTG CRM is a comprehensive solution that empowers multi-channel sellers to manage orders from Shopee, Lazada, and TikTok Shop most effectively. Instead of logging into each platform individually, wasting time switching between them, and risking missed orders, you can simply open GTG CRM and process all orders immediately.

Notably, with automation features from dispatch note creation to e-invoice generation, GTG CRM helps you comply with legal invoicing requirements effortlessly. The smart inventory synchronization system ensures you always have accurate stock control, preventing overselling.

With GTG CRM, you can focus on selling and growing your business, rather than spending time on manual operational tasks. This is an indispensable tool for every multi-channel seller in the 4.0 e-commerce era.