AI Chatbot That Answers Accurately, Doesn't Fabricate — Available 24/7 Without Additional Staff

Are you experiencing this problem?

Anh Tuan sells sports equipment online, running his shop alone. Every night, messages pour in, mostly repetitive questions : "Is this size still available?", "How much is shipping?", "How do I return or exchange items?", "How's my order?". He can't be online all night, but if he keeps customers waiting until morning, they'll buy from somewhere else. He tried a chatbot, but it gave vague and inaccurate answers—once it even created a non-existent return policy, leading to arguments with a customer. Since then, he's turned off the chatbot and gone back to handling returns manually.

This is the dilemma for online sellers: they can't be online 24/7, and bots aren't trustworthy.

What you truly want to achieve

Mr. Tuan needs an assistant who can answer customer inquiries exactly as he would — based on the shop's policies and real information, not fabricated — and who can actually perform tasks like order processing and inventory checks, not just talk. He wants them to cover his shifts outside of regular hours, resolve most inquiries immediately, and only transfer him to cases that truly require assistance.

How GTG CRM helps you do that

GTG CRM's AI chatbot learns from Mr. Tuan's documentation and works effectively within the system:

1. Upload the shop's documents as a knowledge source — return policy, shipping fee schedule, FAQ, product instructions. The bot will respond based on this content , ensuring accurate and professional answers.
2. The most accurate answers are achieved by combining semantic and keyword research — understanding the customer's intent even when they ask using different words, while also correctly identifying the product code and specific policy name.
3. The bot actually does the work — checking order status, inventory by size/color, creating support tickets, scheduling appointments — resolving customer issues immediately instead of just giving vague replies.
4. He controls what the bot can do — enabling/disabling each capability, ensuring lookup actions respect data scope and permissions, and designing it to protect privacy.
5. Only transfer people when necessary — the bot handles most repetitive questions, only cases beyond his capabilities are transferred to him.

Learn about all the features in the AI ​​Chatbot article, or check out the step-by-step AI Chatbot installation guide to set up your Knowledge Source for your shop.

The result you received

• 24/7 customer service without extra staff : bots provide instant responses outside of business hours, preventing customer loss due to long wait times.
• Reliable answer : based on the shop's actual documentation, not made up — no more customer arguments because the bot gave incorrect answers.
• Get it done immediately, not just talk : check orders, inventory, create invoices — the actual work gets done right in the chat window.
• You have complete control : enable only the parts you allow, and your data is secure.
• Focus on the difficult tasks : the bot handles the repetitive parts, and you only deal with what truly requires human intervention.

Frequently Asked Questions

Does the bot make up its own answers like my old bot? Unlike generic bots, this bot answers based on the documents you upload . For more accurate answers, you need to provide additional documents.

Do I need to be a tech expert to install this? No. You upload the documentation and enable the features you want to use — no programming required.

Can the bot detect if my customer data is insecure? The bot's actions respect your data privacy and rights, and its design protects your privacy.

Can the bot handle all questions? The bot handles most repetitive questions and research; cases beyond its capacity will be transferred to a human.

Do I need a credit card to get started? No. You can try it for free first.

Get started with GTG CRM for free.