Social Hub User Guide - GTG CRM

Requirements Before You Start

Before using the Social Hub feature, you need to:

• Have a GTG CRM account
• Log in to the system

Connect Social Media Accounts

Step 1: Access Social Hub

1. Log in to GTG CRM
2. Look at the left-hand menu bar
3. Click on "Social Media Posting"

Step 2: Choose Platforms to Connect

GTG CRM supports 4 platforms: Facebook, LinkedIn, YouTube, and Zalo

Step 3: Connect Facebook

1. Click the Connect Facebook button
2. Log in to your Facebook account
3. The system will automatically retrieve the Fanpages you manage
4. Select the Fanpages you want to connect to GTG CRM

💡 Tip: GTG CRM allows you to select multiple Fanpages. Choose all the Fanpages you need to manage.

Step 4: Connect LinkedIn

1. Click the Connect LinkedIn button
2. Log in to your LinkedIn account
3. Select the Company Pages you want to manage

Step 5: Connect YouTube

1. Click the Connect YouTube button
2. Log in to your Google account
3. Select your YouTube channel

Step 6: Connect Zalo

1. Click the Connect Zalo button
2. Log in to your Zalo Official Account
3. Confirm the connection

Done! All accounts have been successfully connected.

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Create Facebook Posts

Step 1: Open the Post Creation Interface

Click the "Create Post" button to open the composition interface

Step 2: Select Fanpage

Select the Facebook Fanpage you want to post to

Step 3: Enter Content

You have 2 ways to create content:

Method 1: Manual Entry

Type the content directly into the editor

Method 2: Create Content with AI

1. Click the "Create Content with AI" button
2. Enter a prompt for the AI - for example: "Write a post introducing our new product..."
3. (Optional) Add a website URL for the AI to reference
4. The AI will return 3 different results
5. Choose the most suitable result

💡 Tip: If you have a product website, enter the URL in the "Web reference data" field for the AI to write more accurately.

Step 4: Add Images

You have 3 ways to add images:

Method 1: Upload from Computer

1. Click the image selection button
2. Select an image file from your computer

Method 2: Edit Image

After selecting the image, you can edit it:

• Resize
• Rotate horizontally/vertically
• Crop image

Method 3: Create Image with AI

1. Click "Create Image with AI"
2. Describe the image you want
3. The AI will generate the image automatically

Step 5: Preview Post

Click "Preview" to check your post before publishing

Step 6: Publish Post

You have 3 options:

Option	Description
Publish Now	Publish the post immediately
Schedule Post	Choose a specific date and time for automatic publishing
Save Draft	Save it to complete later

To schedule a post:

1. Select "Schedule"
2. Choose the desired date and time
3. Click "Preview and Publish"

Create LinkedIn Post

Step 1: Select LinkedIn Page

From the post creation interface, select your LinkedIn page

Step 2: Create Content

Similar to Facebook, you can:

• Enter manually
• Ask AI to generate content

Step 3: Add Image

Choose from:

• Image library
• Your computer
• AI generated image

Step 4: Add First Comment (Optional)

LinkedIn has a special feature: First comment

• When posting, the system will automatically add this comment
• Usually used to add extra links or hashtags

Step 5: Publish

Choose Save Draft or Publish Now

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Upload YouTube Video

Step 1: Select YouTube Channel

From the post creation interface, select your YouTube channel

Step 2: Select Video

Click to select a video file from your computer

Step 2b: Select Format — Video or Short (NEW)

Immediately after selecting the file, choose the format you want to upload: Regular Video or Short.

• If you select Short but the file doesn't meet the standard (horizontal aspect ratio, or longer than 3 minutes) → the system will display a specific error message (e.g., "Video is 4:12 long — Shorts are maximum 3 minutes") and provide a Upload as Regular Video button to proceed immediately without re-selecting the file.

• Selecting Video but the file is recorded vertically/square and under 3 minutes → the system will issue a warning: "YouTube may classify this video as a Short" — because this is YouTube's classification rule, Social Hub can only provide a warning and cannot change it.

• If the content is AI-generated, tick the box "Content used AI synthesis" before posting.

Step 3: Enter Video Information

Fill in all information:

Field	Description
Title	The name of the video displayed
Description	Detailed content description
Playlist	Select a playlist if available
Audience	Is the video for kids?
Tags	Keywords, separated by commas
Language	The language of the video (e.g., Vietnamese)
Category	Documentary, Education, Entertainment...
Visibility	Public / Unlisted / Private

⚠️ Note: When entering tags, type a comma after each tag for the system to register it.

Step 4: Publish Video

Select:

• Publish now: The video is uploaded and made public immediately
• Schedule publish: Select a time to upload
• Save draft: Save to publish later

Step 5: View Verified Format Labels (NEW)

After publishing, return to the post list — each post will display a Video or Short label that the system has re-checked with YouTube itself, not just displaying what you chose during upload. If YouTube classifies it differently from your initial choice, you will receive a notification explaining the reason.

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Create Zalo Post

Zalo has 2 types of posts:

Type 1: Article

Posts displayed on the Official Account's timeline

Steps:

1. Enter Post Title
2. Enter Description
3. Select Image:
   • Upload from computer
   • Connect Google Photos to select an image
   • Let AI generate an image
4. Select Related Posts: When this post is displayed, the system will suggest related posts
5. Comment Settings: Allow or disallow user comments
6. Publish or Save Draft

Sync Old Posts

If you have previous Zalo posts:

1. Click the "Sync" button
2. GTG CRM will pull all posts for centralized management

Type 2: Broadcast

Send direct messages to target customers

Steps:

1. Create broadcast content
2. Select recipients:
   • Location: South, North, Central
   • Age Range: Select desired age range
   • Platform: iOS, Android, Windows (multiple can be selected)
3. Save draft or send now

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Post Management

View All Posts

After creating posts, you can view all created posts across 4 channels

Filter by Status

Click on the tabs to filter:

• All: Display all posts
• Drafts: Incomplete posts
• Scheduled: Posts waiting to be published
• Published: Successfully published posts
• Errors: Posts that encountered errors during publishing

Edit Post

1. Find the post to edit
2. Click the "Edit" button
3. Make changes
4. Click "Preview and Publish"

Interaction Statistics

GTG CRM provides detailed statistics:

• Interactions (likes, shares...)
• Comments
• Performance of each post


Delete Post

1. Find the post to delete
2. Click the "More" menu
3. Select "Delete"

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Account Management

View Connected Accounts

Click on the Account Management section to view all connected accounts

Disconnect Account

1. Find the account to disconnect
2. Click the "Disconnect" button
3. Confirm

⚠️ Note: After disconnecting, you will not be able to post to that platform until you reconnect.

Connect New Account

1. Click the "Connect New Account" button
2. Select the platform
3. Log in and confirm

Tips for Effective Use

1. Content Planning

• Create posts in advance and save them as drafts
• Schedule posts for peak hours

2. Leverage AI

• Use AI to generate content to save time
• Provide reference URLs for more accurate AI writing

3. Image Synchronization

• Connect Google Photos for easy photo selection
• Use AI to create images when unique visuals are needed

4. Performance Tracking

• Check engagement statistics regularly
• Adjust content based on feedback