Requirements Before Starting

Before using the Social Hub feature, you need to:

• I have a GTG CRM account.
• Log in to the system

Connect your social media accounts.

Step 1: Access Social Hub

1. Log in to GTG CRM
2. Look at the menu bar on the left.
3. Click on "Post on social media"

Step 2: Choose a Platform to Connect To

GTG CRM supports 4 platforms: Facebook, LinkedIn, YouTube, and Zalo.

Step 3: Connect to Facebook

1. Click the Facebook connect button.
2. Log in to your Facebook account.
3. The system will automatically retrieve the Fanpages you manage.
4. Select the Fanpages you want to connect with GTG CRM.

💡 Tip : GTG CRM allows you to select multiple different Fanpages. Choose all the Fanpages you need to manage.

Step 4: Connect on LinkedIn

1. Click the LinkedIn connection button.
2. Log in to your LinkedIn account.
3. Select the Company Pages you want to manage.

Step 5: Connect to YouTube

1. Click the YouTube connection button.
2. Log in to your Google account.
3. Choose your YouTube channel

Step 6: Connect to Zalo

1. Click the Zalo connect button.
2. Log in to your Zalo Official Account
3. Confirm connection

Completed! All accounts have been successfully connected.

Create a Facebook Post

Step 1: Open the Post Creation Interface

Click the "Create Post" button to open the post editor interface.

Step 2: Choose a Fanpage

Choose the Facebook Fanpage you want to post to.

Step 3: Enter Content

You have two ways to create content:

Method 1: Manual Input

Type the content directly into the text editor.

Method 2: Creating Content with AI

1. Click the "Create content with AI" button.
2. Enter a prompt for the AI - for example: "Write a product description for the new product..."
3. (Optional) Add website URL for AI to refer to for information
4. The AI will return 3 different results.
5. Choose the most appropriate result.

💡 Tip : If you have a product website, enter the URL in the "Data referenced from website" box to help the AI write more accurately.

Step 4: Add Images

You have three ways to add images:

Method 1: Download from Computer

1. Press the button to select the image.
2. Select an image file from your computer.

Method 2: Photo Editing

After selecting the image, you can edit it:

• Change the ratio
• Rotate horizontally/vertically
• Crop the image

Method 3: Creating Images with AI

1. Click "Create image with AI"
2. Describe the image you want.
3. AI will create images automatically.

Step 5: Preview the Post

Click "Preview" to check the article before publishing.

Step 6: Post

You have 3 options:

To schedule a post:

1. Select "Schedule"
2. Select your desired date and time.
3. Click "Preview and publish"

Create a LinkedIn Post

Step 1: Select LinkedIn Page

From the post creation interface, select your LinkedIn page.

Step 2: Create Content

Similar to Facebook, you can:

• Manual input
• Thanks to AI for content creation.

Step 3: Add Images

Choose a word:

• Photo library
• Your computer
• AI image creation

Step 4: Add the First Comment (Optional)

LinkedIn has a unique feature: First Comments.

• When you post, the system will automatically add this comment.
• Often used to add links and additional hashtags.

Step 5: Publishing

Choose Save draft or Publish now.

Upload YouTube Video

Step 1: Choose a YouTube Channel

From the post creation interface, select your YouTube channel.

Step 2: Select a Video

Click to select a video file from your computer.

Step 3: Enter Video Information

Fill in all the information:

⚠️ Note : When entering tags, please type a comma after each tag so the system can recognize it.

Step 4: Upload the Video

Select:

• Post now : Video will be uploaded and published immediately.
• Schedule posting : Choose upload time
• Save draft : Save it to post later

Create a Zalo Post

Zalo has two types of posts:

Type 1: Article

The post appears on the Official Account's wall.

Steps:

1. Enter the article title
2. Enter description
3. Choose an image :
   • Download from computer
   • Connect to Google Photos to select photos.
   • Thanks to AI for image creation.
4. Select related articles : When this article is displayed, the system will suggest related articles.
5. Comment settings : Allow or disallow users from commenting.
6. Publish or save as a draft

Synchronize Old Articles

If you have already posted on Zalo:

1. Press the "Synchronize" button.
2. GTG CRM will retrieve all articles for centralized management.

Type 2: Broadcast

Send direct messages to your target customers.

Steps:

1. Create broadcast content
2. Select the recipient :
   • Location : Southern, Northern, Central Vietnam
   • Age : Select your desired age range
   • Platform : iOS, Android, Windows (multiple options available)
3. Save draft or send now

Post Management

View All Posts

After creating a post, you can view all the posts you've created across 4 channels.

Filter by State

Click on the tabs to filter:

• All : Show all posts
• Drafts : Unfinished assignments
• Scheduled : Post awaiting publication
• Published : Article successfully posted
• Error : Post failed to publish

Edit Post

1. Find the article that needs editing.
2. Click the "Edit" button.
3. Make changes
4. Click "Preview and publish"

Interaction Statistics

GTG CRM provides detailed statistics:

• Interactions (likes, shares, etc.)
• Number of comments
• Performance per assignment

Delete Post

1. Find the post you want to delete.
2. Click on the "Add" menu.
3. Select "Delete"

Account Management

View Connected Accounts

Click on the Account Management section to see all connected accounts.

Disconnect Account

1. Find the account you want to disconnect.
2. Press the "Disconnect" button.
3. Confirm

⚠️ Note : After disconnecting, you will not be able to post to that platform until you reconnect.

Connect New Account

1. Click the "Connect new account" button.
2. Choose a platform
3. Log in and confirm.

Tips for Effective Use

1. Content Planning

• Create your post first and save a draft.
• Schedule posts during prime time slots.

2. Leverage AI

• Use AI to create content and save time.
• Provide reference URLs to help the AI write more accurately.

3. Image Synchronization

• Connect to Google Photos for easy photo selection.
• Use AI to create images when you need unique visuals.

4. Performance Monitoring

• Regularly check interaction statistics.
• Adjust content based on feedback.