Challenges in Lead Management for Small Businesses

Statistics show that small businesses often miss out on over 70% of potential customers due to ineffective customer care stemming from a lack of suitable tools. Typically, a small business will face several obstacles, specifically:

• Dispersed data : Customer information is scattered across Excel spreadsheets, emails, or social media, making management extremely difficult.
• Lack of automation : Manual sales processes, coupled with small teams and limited budgets, cause businesses to miss out on potential customers.
• Difficulty adapting to different industries : Each industry has its own unique characteristics, but lacks flexible tools for effectively segmenting customers.

The power of GTG CRM in increasing sales performance.

So how can GTG CRM help businesses improve sales performance? Below are 3 core features of GTG CRM that will help you seize every opportunity for revenue growth:

Detailed and comprehensive customer data.

In business, understanding your customers is crucial to the success of a sale. GTG CRM's detailed customer data management features allow you to:

• Store customer information (name, email, transaction history) in a single, centralized system.
• Flexible display of customer information: Information fields are presented clearly, easy to find, and easy to filter.

GTG CRM's CRM features interface

Automate the sales process and don't miss any customers.

In business, every piece of data is valuable; missing out on a potential customer can cost you significant revenue. GTG CRM's Sales Automation Email Flow feature helps you seize every business opportunity and save you time.

You can set up automated emails that engage your customers.

Build an automated customer care process, send automated emails or messages as timely reminders, and increase conversion rates.

Customer care email templates are available at GTG CRM.

Multi-channel messaging management, continuous customer connection.

In today's era of booming social media, customers can contact you through many different channels. GTG CRM's Multi-Channel Message Management feature helps you:

• Consolidating all messages from various channels into a single location ensures you don't miss any customers.
• Responding quickly and synchronizing customer information across all channels enhances customer experience and satisfaction.
• Manage conversations effectively : track interaction history to better understand each customer's needs.

GTG CRM aggregates messages from the apps you're using into one place.

Conclude

Revenue surges without overwhelming workload, and operating costs are what GTG CRM aims to bring to small businesses. With the features designed to maximize business performance, we are confident that GTG CRM will help you achieve outstanding results.