AI聊天机器人 24/7

介绍

AI Chatbot by GTG CRM is a feature that automatically answers customer messages, integrated directly into the CRM ecosystem. This feature helps businesses respond to customers faster, more consistently, and reduces repetitive questions during the sales and customer care process.

Why AI Chatbot?

In modern business, customers expect quick responses 24/7. AI Chatbot helps:

• Instant Response: Respond to customers immediately, no waiting
• 24/7 Operation: Support customers anytime, even outside working hours
• Information Consistency: Ensure all customers receive accurate information
• Reduce Staff Load: Automatically handle frequently asked questions
• Increase Conversion: Advise and suggest suitable products

Key Features

1. Multi-Channel Connectivity

AI Chatbot supports many popular communication channels:

Supported Channels:

• Facebook Messenger: Connect with Fanpage
• Zalo OA: Connect with Zalo Official Account
• WhatsApp: Connect WhatsApp Business account
• Google/Outlook: Email integration

2. Connect Facebook Messenger

Connect your Facebook Fanpage for AI Chatbot to automatically answer messages:

Select the Fanpage to connect:

3. Connect Zalo OA

Similarly, connect your Zalo Official Account:

After connecting, the channels will appear in the list:

4. AI Chatbot Settings

Access the AI Chatbot settings section to customize:

5. How AI Chatbot Works

GTG CRM's AI Chatbot operates based on data pre-configured by the business:

Data Sources:

Source	Description
Brand Identity	Brand information (name, description, values)
Products	List of products with prices, descriptions, images
Posts	Published content posts

Thus, the Chatbot can answer customers:

• With accurate product information
• In the business context
• In the brand's style

6. Custom Instructions

You can instruct the AI Chatbot on how to respond in a specific style:

Example Instructions:

You are a sophisticated sales representative, always responding politely and suggesting suitable products.
If a customer asks about pricing, provide detailed quotes.
If a customer wants to order, ask for their phone number.

7. Context Options

Configure the information sources for the AI Chatbot:

Include Brand Identity:

• Allows AI to retrieve information from Brand Identity
• Respond consistent with brand image

Include Products:

• AI automatically accesses the first 50 products
• Advise on products based on customer questions
• Consistent information for all customers

Include Posts:

• AI accesses published posts
• Reference content when responding

8. Message Handover Threshold

Set the number of messages the AI will respond to before handing over to a human agent:

Meaning:

• Example: Threshold = 10
• AI will respond to the first 10 messages
• After that, a human agent will take over for further consultation

Benefits:

• AI handles basic inquiries
• Human agents focus on closing deals
• Balance between automation and personalization

9. Enable/Disable AI for Each Channel

Choose which channels AI Chatbot should support:

• Enable AI for Facebook, Zalo as needed
• Flexible adjustment for each channel

10. Language Selection

AI Chatbot supports multiple languages:

Supported Languages:

• 🇻🇳 Vietnamese
• 🇺🇸 English
• 🇯🇵 Japanese
• 🇰🇷 Korean
• 🇨🇳 Chinese
• 🇹🇭 Thai

11. Save Settings

After completing the configuration, click Save:

12. Demo: AI Chatbot in Action

List of products in the system:

Test chat screen:

Customer asks a question:

AI Chatbot responds:

Product suggestion:

Conversation complete:

Business Benefits

Benefit	Description
Instant Response	Respond to customers in seconds
24/7 Operation	Never miss a message
Information Consistency	Ensure accurate information
Reduce Staff Load	Automate common inquiries
Increase Conversion	Advise and suggest suitable products
Multi-language Support	Supports multiple languages
Multi-channel Support	Facebook, Zalo, WhatsApp in one system
Learns from Data	Responds based on actual information

Conclusion

GTG CRM's AI Chatbot is a powerful assistant that helps businesses:

• Provide professional customer care 24/7
• Save time and human resources
• Increase conversion rates and sales
• Build a consistent customer experience

Start setting up your AI Chatbot for your business today!

Learn more about other GTG CRM features at gtgcrm.com