AI Chatbot 24/7

Introduction

AI Chatbot by GTG CRM is a feature that automatically answers customer messages, integrated directly into the CRM ecosystem. This feature helps businesses respond to customers faster, more consistently, and reduces repetitive questions during the sales and customer care process.

Why Need AI Chatbot?

In modern business, customers expect quick responses 24/7. AI Chatbot helps:

• Instant Response: Answer customers immediately, no waiting required.
• 24/7 Operation: Support customers anytime, even outside business hours.
• Consistent Information: Ensure all customers receive accurate information.
• Reduce Staff Load: Automatically handle frequently asked questions.
• Increase Conversion: Advise and suggest suitable products.

Key Features

1. Multi-Channel Connection

AI Chatbot supports many popular communication channels:

Supported Channels:

• Facebook Messenger: Connect to Fanpage
• Zalo OA: Connect to Zalo Official Account
• WhatsApp: Connect WhatsApp Business account
• Google/Outlook: Email integration

2. Connect Facebook Messenger

Connect your Facebook Fanpage for the AI Chatbot to automatically reply to messages:

Select the Fanpage to connect:

3. Connect Zalo OA

Similarly, connect your Zalo Official Account:

After connecting, the channels will appear in the list:

4. AI Chatbot Settings

Access the AI Chatbot settings to customize:

5. How AI Chatbot Works

GTG CRM's AI Chatbot operates based on the data pre-configured by the business:

Data Sources:

Source	Description
Brand Identity	Brand information (name, description, values)
Products	Product list with price, description, images
Posts	Published content posts

This allows the Chatbot to answer customers:

• With correct product information
• In the context of the business
• In the brand's style

6. Custom Instructions Guide

You can instruct the AI Chatbot on how to respond in your own style:

Instruction Example:

You are a sophisticated sales representative, always responding politely and suggesting suitable products.
If a customer asks about pricing, provide detailed quotes.
If a customer wants to place an order, ask for their phone number.

7. Context Options

Configure information sources for the AI Chatbot:

Include Brand Identity:

• Allows AI to retrieve information from Brand Identity.
• Responds in line with the brand's image.

Include Products:

• AI automatically accesses the first 50 products.
• Advises on products based on customer inquiries.
• Ensures consistent information for all customers.

Include Posts:

• AI accesses published posts.
• References content when responding.

8. Message Handover Threshold

Set the number of messages the AI will respond to before handing over to a human agent:

Meaning:

• Example: Threshold = 10
• AI will respond to the first 10 messages.
• After that, a human agent will take over for further consultation.

Benefits:

• AI handles basic inquiries.
• Human agents can focus on closing deals.
• Balances automation with personalization.

9. Enable/Disable AI for Each Channel

Choose which channels AI Chatbot should support:

• Enable AI for Facebook, Zalo as needed.
• Flexible adjustments for each channel.

10. Language Selection

AI Chatbot supports multiple languages:

Supported Languages:

• 🇻🇳 Vietnamese
• 🇺🇸 English
• 🇯🇵 Japanese
• 🇰🇷 Korean
• 🇨🇳 Chinese
• 🇹🇭 Thai

11. Save Settings

After completing the configuration, click Save:

12. Demo: AI Chatbot in Action

List of products in the system:

Chat test screen:

Customer asks a question:

AI Chatbot responds:

Product recommendation:

Conversation complete:

Business Benefits

Benefit	Description
Instant Response	Respond to customers in seconds.
24/7 Operation	Never miss a message.
Consistent Information	Ensure accurate information.
Reduce Staff Load	Automatically handle frequently asked questions.
Increase Conversion	Advise and suggest suitable products.
Multi-language Support	Supports multiple languages.
Multi-channel	Facebook, Zalo, WhatsApp in one system.
Learns from Data	Responds based on actual information.

Conclusion

GTG CRM's AI Chatbot is a powerful assistant that helps businesses:

• Provide professional customer care 24/7.
• Save time and human resources.
• Increase conversion rates and sales.
• Build a consistent customer experience.

Start setting up the AI Chatbot for your business today!

Learn more about other GTG CRM features at gtgcrm.com