Messages - an important but difficult-to-control bridge

For small businesses, messages are the direct "touch point" with customers:

• A message asking for a price on Facebook.
• A quote response email via Gmail.
• A quick chat on Zalo or WhatsApp.

If you miss it, you can lose the opportunity to sell immediately. But managing a series of different channels means: opening 5-7 applications, constantly changing tabs, and “forgetting to reply to customers” many times - something no customer wants.

Difficulties when SMEs manage multi-channel messages

• Time-consuming: have to check each app separately, easy to miss messages.
• Lack of synchronization: customers message via Zalo, then send emails, but you don’t have the whole picture.
• Pressure to respond quickly: sometimes customers ask difficult questions, or need clever answers, and employees don’t know how to respond.

Messaging GTG CRM AI Integration - Centralize all conversations in one place

To completely solve the above problems, GTG CRM develops AI-integrated Messaging - a tool that gathers all multi-channel messages into a single dashboard, with AI support for smart replies.

Highlights:

• Connects 7 popular platforms: Zalo, Facebook Messenger, Gmail, Outlook, WhatsApp, SMS and Yahoo. All converge in a single inbox, easy to manage.
• AI suggests appropriate responses for each channel: for example on Facebook → friendly tone, on Gmail → professional, on Zalo → friendly.
• Live Chat Button can be customized: design your own colors, greetings, icons... and then attach directly to any of your websites . Customers can chat on the spot, messages immediately flow to GTG CRM.
• Centralized management: view conversation history, assign to staff, avoid duplication when many people support.

Real-life situation

You are the owner of an English center. Potential students can message you through many channels: Facebook inbox, quick questions on Zalo, email via Gmail, or chat directly on the website.

With no system, you have to open each application to reply. If just one message is missed, the student will choose another center immediately.

With Messaging by GTG CRM, all messages go to one place. When a student texts: “Does the center have an IELTS course?”, AI will suggest a professional response. You just need to click send or edit a little and you’re done. If the student asks on the website, the built-in Live Chat will also send the message directly to the dashboard.

Result? You don't miss a customer, and your team saves hours each week managing their inbox.

Benefits for small businesses

• Never miss a message from your customers.
• Respond quickly, in the right tone to each platform with AI.
• Easily scalable: from individuals to entire customer service teams can manage effectively.
• Create a professional experience: Customized live chat adds credibility to your brand.

Conclusion discussion

In the digital age, customers can come from any channel and they expect to be responded to immediately. With GTG CRM's AI-powered Messaging, you can centralize all messages in one place, respond intelligently and keep a seamless connection with your customers.