A challenging starting point: Fragmented data, manual processes.

Nam is an energetic real estate salesperson, but after more than six months in the profession, he finds himself "swimming" in a mess:

• Ineffective customer acquisition: Every day he spends hours posting ads on groups and classified websites, but the number of potential customers he attracts is very small and of poor quality.
• His data management was disastrous: his customer information was scattered everywhere – in his phone contacts, Zalo messages, Excel files, and a few sticky notes. He frequently forgot to call back or couldn't remember what he had discussed with customers previously.
• Lack of professionalism: He doesn't have a proper personal profile or project introduction page; everything is sent via Zalo.
• Wasting opportunities: He often realized he had missed the chance to nurture a potential customer ("warm data"). As a result, they left and bought someone else's project.

He realized that enthusiasm alone wasn't enough. He needed a professional system to avoid wasting any opportunities.

Process systematization - The solution from GTG CRM

Discover how GTG CRM helped Mr. Nam solve each bottleneck in his work step by step.

Creating a professional customer acquisition "funnel": Instead of just posting and waiting, Mr. Nam personally used GTG CRM to create a professional landing page for the project he was selling. He attached this landing page link to his posts and advertising campaigns. The goal was to direct all interested customers to a single location.

• This page has complete information, images, contact details, and a prominent consultation registration form. In addition, there's a Live Chat button that allows you to respond to "hot leads" immediately, 24/7.
• The content, title, and description have been optimized for SEO by AI, helping his "About Us" page easily rank highly in Google search results.

Lighthouse SEO-optimized landing page template, scoring 85+ points.

Centralizing all customer data in one place: This is a game-changing feature for Mr. Nam.

All customer data from landing pages, attached registration forms, Facebook ads, or even data you manually enter from other sources, is consolidated into a single CRM system.

Consolidate customer data on a single platform.

By consolidating all messages from Facebook, Gmail, Outlook, WhatsApp, SMS, Yahoo, etc., he was able to "close deals" on a single platform.

Respond to customer messages across multiple channels, all on a single platform.

Automating customer nurturing and care: Mr. Nam set up a simple automated process using GTG CRM's Automation Workflows.

• As soon as a customer fills out the form on the landing page, the system will automatically send a thank-you email.
• On major holidays/birthdays, the system automatically sends congratulatory emails; this may seem like a small gesture, but it's enough to earn a special place in the customer's heart.

Set up an automated customer service process.

Optimize advertising, target the right audience: With GTG CRM's AI-integrated advertising tools, he easily set up Facebook, Google, and LinkedIn advertising campaigns targeting high-potential homebuyers.

• Facebook: AI creates engaging ad content in an instant with concise headlines and relevant hashtags.

GTG CRM's AI helps you create compelling headlines and ad copy.

• Google: No more headaches researching SEO-optimized keywords because GTG CRM's AI will automatically suggest keywords along with costs, generate SEO-friendly titles and descriptions, and help optimize advertising effectiveness.

AI suggests keywords that are relevant to the content you want to advertise.

Close big trades and master the timing.

After just one month of consistently implementing the GTG CRM system, Mr. Nam's work has seen breakthroughs:

• The proportion of high-quality leads (customers with genuine needs) has skyrocketed.
• He saves at least 5 hours a day through automation and centralized data management.
• A well-structured customer care process has helped him build trust and strong relationships with his clients.
• Most importantly, by not missing any opportunities, Nam successfully closed two major deals using data that he might have previously overlooked.

Conclude

Nam's story is proof that, in the real estate industry, the winner isn't just the one with a lot of data, but the one who knows how to manage and leverage that data skillfully. A comprehensive yet user-friendly system like GTG CRM is a competitive advantage, helping real estate professionals work smarter, more professionally, and achieve outstanding results.