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What does a landing page need to receive leads in order to avoid losing customers?

Quyen Dinh

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You run ads that drive traffic to your landing page, get good clicks, and the cost is reasonable — but few people fill out the form. Visitors come to the page, browse for a few seconds, and then leave. The problem isn't with the ads, but with the structure of your landing page .

An effective lead generation landing page doesn't need to be magazine-quality—but it needs the right elements in the right order. This article will guide you through structuring a standard lead generation landing page so your business doesn't lose customers right from the start, using the features available in GTG CRM Landing Page Builder.

Standard landing page structure for generating leads

An effective lead generation landing page needs 7 key components, in the following order:

 Below are the details for each section. Hero → Giá trị → Trust → Form → FAQ → CTA → Thank-you Flow

1. Hero Section — Get to the point in 3 seconds

Visitors to a landing page spend only about 3 seconds deciding whether to stay or leave. The hero section needs to answer the question: "What does this page offer me?" immediately.

Required elements: - A large headline (H1) — clearly state the benefit, not the features. For example: "Get 100 website visitors per month — no agency needed" instead of "Comprehensive CRM solution" - A short description (1-2 lines) — further explain who is suitable and the expected results - A clear CTA button — "Sign up for a free consultation", "Get a quote now" - Illustrative images/videos — product, dashboard, or visual representation of the results

In GTG CRM: Use the HeroSection or HeroCenterBanner feature — drag and drop it onto the page, adjust the title, CTA button, and background image.

Common mistakes: - Titles that are too generic: "Welcome to our page" - No CTA button on the hero — customers don't know where to click - Stock images that are irrelevant to the product/service

2. Value — Why should customers care?

Right below the hero, present 3-5 specific benefits the customer will receive. Don't talk about you — talk about the results they will get.

Effective presentation methods:

Instead of saying It should be said
"We have 10 years of experience." "Helping over 500 businesses increase orders by 30%"
"Multi-channel integration" "Manage customers from Facebook, Zalo, and Email all on one screen"
"Modern software" "Setup in 30 minutes, no developer needed"

In GTG CRM: Use the FeatureShowcase section to display benefits as icons, titles, and short descriptions. Or use HeadingSection and ParagraphSection for more customization.

3. Trust — Proof that builds customer confidence in you.

Strangers won't fill out personal information for someone they don't trust. Section trust helps eliminate doubt.

Effective trust factors: - Customer testimonials — testimonials from previous customers, including name, photo, and company - Partner logos — displaying logos of clients/brands that have used the service - Specific numbers — "2,000+ customers", "98% satisfaction", "5 years in operation" - Awards/certifications — if any

In GTG CRM: Use the TestimonialQuote or TestimonialCards section for testimonials. Use Gallery or ImageListCarousel for partner logos.

Tip: Testimonials with real photos and real names are 3 times more effective than anonymous reviews.

4. Lead generation form — Simple and clear

This is the most important part — where guests decide whether to leave their information or exit.

Best practices for lead gen form

Number of schools: Maximum 3-4 schools. Each additional school = a 5-10% reduction in conversion rate.

School Obligatory? Reason
Full name Have Personalize email follow-up
E-mail Have Main care channel
Phone number Have Contact us quickly, send a message via Zalo.
Notes / Requirements Are not It helps salespeople understand the context, but it's optional.

Submit button: Use specific text instead of "Submit". For example: "Get a free consultation", "Download a quote now", "Sign up for special offers".

Form placement: Place the form in two locations — in the middle of the page (after the trust section) and at the bottom of the page (before the footer). Visitors have two chances to fill it out.

Create a form in GTG CRM

  1. Go to Forms → create new form
  2. Drag and drop the fields: First Name, Phone, Email
  3. Each field maps itself to its corresponding CRM field.
  4. Enable the GDPR consent checkbox if needed.
  5. Set up a Success message or Redirect URL after submission.
  6. Embed a form into your landing page using FormSection.

Automated security: When a client submits, the system automatically checks the honeypot (blocks bots), renders a token (prevents spam), and verifies the domain allowlist — you don't need to install additional CAPTCHA.

Data flows directly to the CRM: Customer fills out form → information automatically creates/updates contacts in CRM → Contact → triggers automation workflow (if configured).

5. FAQ — Addressing remaining questions

If readers have read this far but haven't filled out the form, they still have questions. The FAQ section helps answer common questions:

  • "Who is this service suitable for?"
  • "What are the costs?"
  • "How long will it take to get the results?"
  • "Is my data safe?"
  • "Will I receive support after my purchase?"

In GTG CRM: Use the FAQSection (there are 6 different variations: accordion, 2 columns, inline...). The FAQ is displayed interactively — click to open/close the answer.

Bonus SEO: A well-structured FAQ section will automatically generate JSON-LD structured data — Google can display the questions and answers directly in search results.

6. Final CTA — Second Chance

At the bottom of the page, add a strong CTA block for customers who have read the entire page but haven't taken action yet:

  • Reiterate the main benefit (1 line)
  • Large, prominent CTA button
  • You can add "limited offer" or "X slots remaining" to create urgency.

In GTG CRM: Use the PromoHero or BannerSection section with a CTA button that leads to the anchor link of the form above.

7. Thank-you Flow — Don't abandon customers after they fill out the form.

Many landing pages stop at "Thank you for signing up" — and then nothing happens. Customers wait, no one contacts them, and then they forget about it.

A proper thank-you flow should have:

Time Act How to set it up
Right away Display a thank you page + contact information and how long it will take to get in touch. Set up a redirect URL or success message in the form.
0-5 minutes Send confirmation email + promised documents/offers. Automation: trigger Object → Contact → Contact Created → Send Email
0-5 minutes Change the owner for the sales representative. Automation: Assign Contact (default owner = admin)
1-24 hours Staff will call/message via Zalo for consultation. Automation: employee reminders
3-7 days If you haven't received a response, send a second follow-up email. Automation: Wait → Email

In GTG CRM: The entire thank-you flow is set up using an Automation Workflow . The trigger is Object → Contact → Contact Created → a sequence of automated actions. When a customer fills out a form, the system automatically creates a contact and assigns the owner to the admin workspace — the workflow will change the owner to the sales representative if needed.

Quick Checklist: Check LP before running ads

Before turning on ads, make sure your landing page is complete:

  • [ ] Hero has a title that clearly states the benefits + a CTA button
  • [ ] There are at least 3 specific benefits (value sections)
  • [ ] There is a testimonial or proof of trust.
  • [ ] Form ≤ 4 fields, clearly visible submit button
  • [ ] Form tested — data entered into CRM correctly
  • [ ] Has FAQ ≥ 3 questions
  • [ ] There is a CTA at the bottom of the page
  • [ ] Automation workflow for thank-you flow is enabled
  • [ ] Page loads quickly on mobile (using Preview in GTG CRM)
  • [ ] GDPR consent checkbox is enabled (if needed)

Practical example: LP for marketing consulting services

Section Content
Hero "Increase your online customer base by 3x — Get a free strategy" + "Get consultation now" button
Value 3 icons: "Analyze the current channel", "30-day strategy", "Detailed report"
File 3 testimonials from returning customers + logos of 5 brands served.
Form Name + Phone Number + Email + "Monthly Marketing Budget" (dropdown)
FAQ "Which industry is it suitable for?", "How long will it take?", "What are the costs?"
Final CTA "Only 10 guests per month — Register now"
Thank you Redirect thank you page → confirmation email → sales call within 24 hours

Conclude

Lead generation landing pages don't need to be complex — but they do need the right components, in the right order . The Hero → Value → Trust → Form → FAQ → CTA → Thank-you flow has proven effective, and the entire thing can be built using GTG CRM Landing Page Builder by dragging and dropping pre-made sections.

Most importantly: the lead generation form must be connected to a CRM . Without a CRM, customer data is scattered, no one follows up, and advertising money goes down the drain. With GTG CRM, data from the form automatically flows into the CRM, automatically triggering a nurturing workflow — you won't miss any leads.

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